Erick Arrue Email & Phone Number

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami, Florida, United States

Miami

⦁ As a Mobile Expert Supervisor at TigerDirect, my main focus is mobile sales, company policy compliance, organization and motivation. Customer service is a big part of my job; treating the client and meeting his/her needs to create a positive relation and a returning customer is very important to me. I also train sale associates in closing sales and giving the best customer service possible, show them how going the extra mile for a customer make the difference in creating a future relationship (Sale). I trouble shoot and perform small repairs of smartphones for three different communication companies, AT&T, Sprint & Simple mobile, since I have a background as a cellphone technician working as a supervisor in a very busy Sprint repair Center. I have further developed my management and technical skills in this company.

Miami/Hialeah/Hialeah Gardens

I worked as a Technical Supervisor/Sales Consultant later management (Hybrid). I was in charge of the repair department and technicians sales for all three locations at the time (Kendall, Hialeah, and Hialeah Gardens). My job was to keep satisfaction rates high and overall a great experience for the customer visiting the repair center. I had to prioritize and evaluate cell damage and matched it to tech experience and ability. I had weekly meetings to motivate new technicians to do their best and obtain #1 ranking and certification. I also had to encouraging customers to buy a new phone instead of performing a repair on the old one, pushing sales came with the job. I ensured new techs where 100 % ready to sprint standards and pass all tests and training. The Hialeah location which I worked is the most profitable and busiest Sprint store in South Florida.

Pinecrest

⦁ My title in this great company was inventory specialist. As an inventory specialist I was in charge of receiving merchandise in the store system and shipping defective products back. Keep track of inventory and order products that were low in stock. Our team was in charge of the warehouse organization and handling all the heavy loads. I had to use forklifts, pallet jacks and other heavy machinery. I also was in charge of online orders that would come in from customers buying on BestBuy.com. I also was part of the loss prevention team checking cameras and suspicious activities.

Miami/Fort Lauderdale Area

⦁ I was assigned to the finance department of MBS. I did the bookkeeping for our clients. My main job was to create and prepare monthly distribution reports, refund reports, collections report and forecast report. In this department we would handle the finance of 12 different medical Clinics. I accessed client’s bank accounts and wire money in and out to our company. Prepare monthly meetings portfolio with all the stats and information for the owners and management to review. This company trusted me handling private information and their funds, a trust that I earned with my actions and work ethics