• Provided customer service and crowd control at a busy ferry terminal, guiding large groups efficiently and responding to customer inquiries with a friendly and helpful demeanor. • De-escalated conflicts with agitated or frustrated customers by employing empathy, active listening, and clear communication to diffuse situations calmly and maintain a positive experience for all visitors. • Assisted with general customer inquiries about ferry schedules and terminal information, ensuring that customers felt informed and welcomed. • Maintained a professional presence, working collaboratively with teammates to uphold safety protocols and deliver a high standard of service under challenging conditions. • Recorded and reported incidents accurately, ensuring all customer interactions and issues were documented for operational clarity and safety.