Anticipated and met daily student needs, demonstrating composure in leading through challenging situations and leading IEP meetings.Key Contributions:- Anticipated and met daily student needs, building trust through effective communication with parents, guardians, colleagues, administrators, and stakeholders.- Responded to and resolved daily student and parent inquiries, seeking assistance when needed.- Demonstrated composure in leading students and support staff through challenging situations, including violent behaviors, seizures, and emotional outbursts.- Employed non-violent crisis-intervention strategies to manage tantrums and aggressive behaviors.- Led Individualized Education Program (IEP) meetings with supervisory staff, parents, guardians, stakeholders, outside agencies, and students.- Conducted bi-weekly feedback meetings with classroom support staff and provided monthly training on hardware/software, instructional methods, behavior management, and de-escalation strategies.- Troubleshooted MacOS, Windows 10, and Chromebook issues for students and support staff, along with managing laser printers and A/V equipment.

Facilitated IEP meetings, implemented evidence-based teaching strategies, maintained student records, and fostered positive relationships.Key Contributions:- Facilitated Individualized Education Program (IEP) meetings, ensuring collaboration with parents, administrators, and support staff to tailor educational plans for diverse students.- Implemented evidence-based teaching strategies to address diverse learning needs and fostered an inclusive classroom environment.- Conducted assessments to identify students' strengths and challenges, providing targeted interventions and accommodations.- Maintained accurate and up-to-date student records, ensuring compliance with state and federal special education regulations.- Fostered positive relationships with students, promoting social-emotional development and creating a supportive learning atmosphere.- Performed daily data collection for performance tracking, informing decision-making in teaching strategies.- Utilized Office365 for scheduling, creating mail groups, and organizing contacts.- Leveraged SaaS products for inputting, tracking, and presenting student data.Instructed students (predominantly illiterate) and support staff in effectively using Google services for tasks such as submitting assignments, utilizing text-to-speech and speech-to-text, keyboard shortcuts, email communication, video-conferencing nuances, and collaborative document editing.

Provided individualized assistance, facilitated inclusive activities, monitored student progress, and supported behavior management.Key Contributions:- Administered daily intensive Verbal Behavior programming – directly contributing to a 22% increase in student's language and social skills (based on VB-MAPP assessment).- Supported the implementation of IEP goals under the guidance of special education professionals, providing individualized assistance to students.- Facilitated inclusive activities, fostering peer relationships and promoting a sense of belonging among students with diverse abilities.- Assisted in the preparation and adaptation of instructional materials, ensuring accessibility for students with different learning needs.- Monitored and documented student progress, communicating effectively with teachers and parents regarding achievements and challenges.- Collaborated with classroom teachers to implement behavior management strategies, creating a positive and structured learning environment.- Provided one-on-one or small group support, reinforcing instructional content and promoting independent learning skills.- Participated in professional development opportunities, enhancing skills and staying informed about best practices in special education support.

Delivered exceptional customer service, executed clerical duties, organized events, managed data entry, and contributed to budgeting.Key Contributions:- Provided exceptional customer service during the annual Philadelphia Flower Show, managing high-volume, in-person interactions at the "Will Call" ticket booth and retail shop, serving over 250,000 visitors annually.- Interacted with customers via phone, email, and in-person, offering information and assistance with a focus on satisfaction.- Executed clerical duties, including filing, copying, and mail distribution, ensuring organizational efficiency.- Welcomed and directed office visitors, notifying staff of scheduled appointments to maintain a professional environment.- Delivered comprehensive clerical support, addressing routine tasks and special requirements with accuracy and efficiency.- Collaborated seamlessly with various departments to ensure timely completion of assigned tasks and projects.- Contributed to budgeting and financial management, assisting in maintaining the office's operational efficiency within budgetary constraints.- Orchestrated and organized events and meetings, optimizing capacity and ensuring seamless operation of event venues.- Managed daily data entry responsibilities, upholding accuracy and currency of clerical information.- Monitored and tracked budgets and expenses, utilizing meticulous attention to detail and organizational skills.- Leveraged office management software to record and track customer information, ensuring a streamlined and organized data system.