Ayush Goyal Email & Phone Number

Jaipur, Rj, In

Jaipur, Rajasthan, India

‣ Directed a team of talented business and quality analysts in overseeing LOS and CRM projects, balanced workload within the team and allocated tasks efficiently to ensure productivity.‣ Facilitated requirement gathering sessions with the leadership team and users to optimize overall functionality and user experience.‣ Spearheaded the redesign of the change management process to streamline project and change request management within the ongoing system.‣ Contributed to managing ITGC… Show more ‣ Directed a team of talented business and quality analysts in overseeing LOS and CRM projects, balanced workload within the team and allocated tasks efficiently to ensure productivity.‣ Facilitated requirement gathering sessions with the leadership team and users to optimize overall functionality and user experience.‣ Spearheaded the redesign of the change management process to streamline project and change request management within the ongoing system.‣ Contributed to managing ITGC and EY audits, ensuring compliance and operational integrity.‣ Orchestrated project governance meetings with CXOs to track overall project progress and prioritize requirement backlog.‣ Managed vendor relationships and stakeholder engagements to drive project success.‣ Conducted vendor analysis, finalized contracts, and negotiated terms to achieve favorable outcomes.‣ Revitalized credit underwriting, IVR, and dialer journeys to enhance efficiency and user satisfaction.‣ Assisted the production support team in investigating and resolving issues promptly.‣ Reviewed data configured by the Salesforce admin team to ensure minimal errors or discrepancies. Show less

Jaipur, Rajasthan, India

As a business analyst, was part of a team responsible for end-to-end delivery of digital banking channels i.e., Internet & mobile banking with omni-channel experience.‣ Played critical role in launching AU0101 internet and mobile banking applications.‣ Developed comprehensive roadmap for short and long-term objectives.‣ Prioritised tasks and monitored progress for goal achievement.‣ Provided third-level support for production issues and implemented workarounds.‣… Show more As a business analyst, was part of a team responsible for end-to-end delivery of digital banking channels i.e., Internet & mobile banking with omni-channel experience.‣ Played critical role in launching AU0101 internet and mobile banking applications.‣ Developed comprehensive roadmap for short and long-term objectives.‣ Prioritised tasks and monitored progress for goal achievement.‣ Provided third-level support for production issues and implemented workarounds.‣ Coordinated with development team for long-term solutions to production issues.‣ Maintained effective communication with stakeholders throughout project lifecycle.‣ Aligned over 250 user stories with business and system requirements.‣ Facilitated development of user stories with relevant teams.‣ Supported verification during monthly production releases.‣ Translated requirements into test conditions for product testing.‣ Actively participated in testing and evaluation of developed solutions.‣ Led implementation of MarTech, Falcon, and UPI stacks‣ Orchestrated API integration with CRM, CBS, UPI, ESB, and other applications.‣ Engaged in brainstorming sessions to refine UI/UX journeys.‣ Diagrammed user flows to enhance user experience and navigation.‣ Utilised SMS, emails, and push notifications for customer engagement. Show less

Master Of Business Administration - Mba, Marketing And Financial Management, A+

Activities and Societies: Maverick Club (Photography Team). CGPA: 9.00 Internships: AU Small Finance Bank, Digital Impact Square (A TCS.

Bachelor Of Technology - Btech, Computer Science & Engineering, A

Activities and Societies: Literary Club, Event Coordinator, Utopia Team (Annual Event), Photography Club. Gold Medalist 🏅 CGPA: 8.94.