Benjamin Murray Email & Phone Number

Lincoln, Gb

Huntingdon, Gb

Nottingham, Nottinghamshire, Gb

London, Gb

I led a multi-disciplined, cross-site team of Learning and Development specialists in the Digital Learning sphere, including Knowledge and eLearning. I was responsible for the design of learning interventions that support the change programmes and major workstreams within Domestic and General – be it creation or curation of these materials. I was responsible for the design and development of digital learning for the group. I also managed the Learning Management System, the governance processes and schedule the face to face interventions.

Costa Mesa, Ca, Us

In this role I was responsible for managing the Training Team, taking responsibility for leading, supporting and delivering key programmes within Experian’s UK&I SME business. The aim of the role was to increase efficiency, improve customer service and drive revenue. My role was an integral one which is accountable for leading, designing and delivering key training events, supporting people development and proactively identifying opportunities for improvement across all Experian SME.

Nottingham, Gb

UNiDAYS® is changing the way the digital generation shop and discover brands all over the world Since forming in 2011, UNiDAYS has grown to employ over 80 people at offices in the UK, New York and Sydney. By connecting millennials with some of the largest global brands and service providers, the business currently generates over £600m in annual sales revenue for the likes of Apple, ASOS and Spotify. In my role I was responsible for the identification, design, development and implementation of training and development courses for UNiDAYS, in the United Kingdom, Australia and the United States.

Lincoln, Lincolnshire, Gb

In this role I managed the Learning & Development team for a market leading Insurance and Tenant Referencing Company, training and developing new and existing staff members in both Sales and Customer Service; the team also provide external training and development to the organisations network of customers.In this role I successfully: - Designed and implemented multiple Training & Competence schemes across the organisation - Implemented a Learning Management System and a range of e-learning training interventions- Managed the Learning and Development budget- Coordinated the Learning and Development activities for over 300 employees across multiple locations. - Implemented a Customer Experience Training Seminar, using the Mary Gober methodology within the contact centre - leading to the contact centre being ranked within the Top 20 in customer service for UK Call Centres.

Certificate In Learning & Development, Learning And Development

Diploma In Organisational Learning, Learning And Development

Ppa International Certificate, Psychometric Testing, Personality Psychology

Bachelor Of Arts (Ba), English Language And Literature, General

Mathematics

English Language And Literature, General

Gcses, English Language And Literature, General

Mental Health First Aid Course, Mental Health First Aid