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Aspiring IT Director/CTO/CIO | Experienced Head of IT & SoftwareExperienced IT leader with 10+ years in senior IT management and 24 years in the IT industry. Proven expertise in IT software development, infrastructure, operations, and eCommerce. Successfully led multiple IT transformations including cloud migrations, SaaS strategies, and Agile methodologies across diverse sectors. Adept at aligning IT strategy with business goals, managing large teams, and driving significant cost savings. Recognized for a collaborative leadership style and delivering high-impact IT solutions.Key Achievements• Cloud Migration: Delivered cloud migration for IT infrastructure (IaaS), achieving a £150k annual saving on self-hosting and implemented a disaster recovery solution.• Microsoft 365 Implementation: Rolled out Microsoft 365, delivering a £75k annual licensing cost saving and enabling a newly remote workforce to collaborate effectively.• SaaS Strategy: Created a 5-year SaaS strategy for future scalability, positioning the enterprise to remain highly competitive.• Customer Satisfaction: Increased IT support customer net satisfaction from -32 to +88. • Cost Savings: Incorporated a 3rd party ISP business into the IT operation, saving £200k annually in OPEX.ExperienceThe Consultus International Group:• Led a progressive digital overhaul, achieving significant improvements in cloud infrastructure and operational efficiency.• Transformed the IT department, enhancing team roles and skill sets to support a comprehensive SaaS strategy.Capita• Delivered the BAU IT operation for TfL's Congestion Charging and Ultra Low Emission Zone Services.Skills and CompetenciesTop Skills: • IT strategy, cloud computing, digital transformation, Agile methodologies, and leadership.Additional Skills:• IT Strategy & Execution• Cloud Migration (IaaS, SaaS)• Agile Methodologies• Digital Transformation• Team Leadership & Development• Budget & Cost ManagementCertifications and EducationCertifications:• AZ-900: Microsoft Azure Fundamentals• AZ-104: Microsoft Azure Administrator• Cyber Security Foundation• Leadership Development ProgramEducation• BA (Hons) Social Science• BTEC Public Administration
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Group Head Of Software & ItThe Consultus International Group Jul 2020 - PresentLeicester, East Midlands, Gb• Led a progressive digital overhaul, achieving significant improvements in cloud infrastructure and operational efficiency.• Transformed the IT department, enhancing team roles and skill sets to support a comprehensive SaaS strategy.
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It DirectorCapita Jan 2020 - Jul 2020London, England, Gb• Delivered BAU IT operation for TfL's Congestion Charging and Ultra Low Emission Zone Services. -
Group Head Of It & DigitalForest Holidays Aug 2016 - Jan 2020Derbyshire, Gb• Promoted into a senior position to design, build, and deliver a 5-year digital transformation strategy, aligned with the company's rapid growth from 10 to 30 locations.• Improved IT support net promoter scores from -50 to +36 within 9 months by bringing IT support in-house.• Introduced Agile methodology and migrated infrastructure to the Azure cloud, achieving significant long-term savings. -
Ecommerce ManagerForest Holidays Jan 2015 - Aug 2016Derbyshire, GbBrought into the business to evolve the Ecommerce offering of the company that saw 90% of its sales via the online channel. Tasked with improving web conversion from 0.50% to +1.15% I led a roadmap of radical web changes and testing leading to significant commercial performance improvements. I recruited Digital Marketing, social media and web editor roles into the team to help deliver against the digital transformation strategy and left a high functioning Ecommerce team in place as I moved onto the Leadership Development Programme which prepared me for my next position. Due to increasing mobile traffic share to the website at the time I also led the delivery of a mobile booking app to tactically meet this growing demand that saw booking conversion increase by over 200% and deliver 100% ROI within the first 6 months of its trading.
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Senior Manager - Digital Content OptimisationBanco Santander Jul 2008 - Jan 2015Boadilla Del Monte, Madrid, EsRetained as a Conversion Rate Optimisation (CRO) expert by the bank, I utilised strong knowledge and technical management expertise to complete optimisation exercises to improve KPIs across the web channel. Executed appropriate actions to improve website usability as well as customer service and satisfaction levels. Evaluated and optimised website conversion performance by carrying out deep-dive analysis. Over those 7 years Santander was recognised as the most highly CRO tested website globally conducting hundreds of published optimisation AB, MVT and Spit tests on the web.• Gained significant understanding of commercial acumen for revenue impact.• Played an integral part in the design, build, and delivery of MVT (multivariate), A/B testing through the utilisation of numerous advanced toolsets for over nine years and involved with 3 website redesign projects. -
Web Developer/AnalystAlliance & Leicester Feb 2006 - Jun 2008Gb -
Web Developer/AnalystTrx Aug 2004 - Feb 2006Atlanta, Georgia, UsWorking as a web and app developer on the Expedia, LastMinute and Opodo accounts -
Web Developer/Analyst (Contractor)Cmg Worldwide Feb 2004 - Aug 2004Beverly Hills, California, UsWorking as a system developer on the KLM account -
Web Developer/Analyst (Contractor)Bolsover District Council Aug 2003 - Feb 2004Working on the original eGov scheme of digitalising many facets of the local and national government systems and databases
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Application Developer And Business AnalystOffice For National Statistics Apr 2000 - Aug 2003Newport, Wales, GbWorking on designing the 2001 Census information systems platforms and post-census data analysis projects including the first web-based Neighbourhood Statistics platform -
Assistant ManagerPizza Hut Jun 1997 - Mar 2000Plano, Tx, UsManaging the restaurant on a shift basis. Responsible for up to 25 staff at a time. Managing Cost of Labour and Cost of Sales ratios by shift. Conducting resourcing and recruitment. Inventory and stock order and cash management.
Ben Lang Skills
Ben Lang Education Details
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Sir Thomas Picton -
Nant-Y-Cym Rudolph Steiner School
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Solent UniversitySocial Sciences
Frequently Asked Questions about Ben Lang
What company does Ben Lang work for?
Ben Lang works for The Consultus International Group
What is Ben Lang's role at the current company?
Ben Lang's current role is Group Head of Software & IT.
What is Ben Lang's email address?
Ben Lang's email address is be****@****s.co.uk
What is Ben Lang's direct phone number?
Ben Lang's direct phone number is +44 113 252*****
What schools did Ben Lang attend?
Ben Lang attended Sir Thomas Picton, Nant-Y-Cym Rudolph Steiner School, Solent University.
What skills is Ben Lang known for?
Ben Lang has skills like E Commerce, Web Analytics, Google Analytics, Digital Marketing, A/b Testing, Usability, Analytics, Web Design, Leadership, Strategy, Digital Strategy, Html.
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