Vasu Mishra Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru Area, India

As the Customer Success Manager, I own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention. I design and improve onboarding processes, procedures, and tools to continually elevate, enhance efficiency and improve the customer onboarding experience. I ensure smoother platform adoption by coordinating onboarding, utilization, consumption, and pursuing renewal/expansion opportunities for several strategic and premium customers of Capgemini across mainland Europe and the Asia Pacific.

Bangalore

I have been instrumental in growing new businesses and renewing existing ADM services as a Sr. Solutions Architect and providing ADM solutions to clients. Also, I have delivered success in automation for 18+ accounts, brought transformation in major processes, and welcomed process improvements in account onboarding. I have essayed a stellar role in developing one of Capgemini's few ADMengagements based on the principles of DevOps. My major success in this role has been winning several critical businesses in the UK.

Bengaluru, Karnataka, India

At Emids, I led the digital transformation of healthcare settings by interfacing with C-suite professionals and developing support solutions across all aspects of US-based Healthcare IT outsourcing including knowledge transition, pricing, delivery model, governance, staffing, service location and hours, service levels, and transformation approach.

Chennai

At Cognizant, I delivered data-driven business storytelling for streamlining the solutioning and pre-sales processes. I was engaged in solving Life Science-related issues of customers by developing RFP proposals and played a pivotal role in minimizing the typically high technical debt across the various business areas in Life Sciences. I also led teams during due diligence. In addition, I successfully negotiated proposal responses and deal financials with C-level executives and senior leadership teams. Prior to this, I played a key role in the customer relationship and ensuring the quality of the development processes. I managed all stages of the project life cycle, and built and maintained strong, long-lasting client relationships. I administered service level reviews for operations and pipeline for development projects, ensuring SLA and KPI compliance, tracking Service Improvements, Customer Satisfaction, and Team happiness scores.For this role, I received commendations from Life Sciences Leadership on quality of proposal responses and “going the extra mile” whenever required

Bangalore

At Accenture, I was majorly involved in designing and deploying complex Cognos BI reports and multi-dimensional OLAP cubes as a Contracting & Pricing application SME. Other accountabilities include managing the existing BI infrastructure, performing version upgrades on Cognos, Oracle databases, BI platform, and leading project teams on CSAT initiatives.Received an Accenture Celebrates Excellence (ACE) award for “Filled in an escalated role in the Contracts & Pricing tower and demonstrated excellent Cognos Transformer skills earning client credibility in real quick time”.

Bangalore

As the Software Engineering at iGate, I delivered E2E support for Business Intelligence application using ETL (Informatica 7.1), Database (Oracle and Teradata) to BI reporting using Cognos Impromptu 7.x and Cognos Power play Transformer 7.x. I won client's confidence under 2 months despite being a fresher and was selected for a Client Service Manager role in the US with only one year of work experience. Remember the market crash in 2008? If you speak with me, remember to ask me about the story of the red suitcase in 2008.

Bachelor Of Engineering (B.E.), Information Technology

Activities and Societies: College music band, Placement cell.Learnt basics of Information Technology and Engineering.

I.S.C

Activities and Societies: Literary.Here's where I completed my high school.

I.C.S.E

Activities and Societies: Literary and dramatics. School prefect and House rep.Here is where I learnt my ABCs