Mike Bourke Email & Phone Number

Corte Madera, Ca, Us

New York, New York, Us

Redesign Health is a company that powers innovation in healthcare by developing technologies, tools, and insights that lower the barriers to change across the industry. Since 2018, exceptional founders have built over 50 companies at Redesign Health, impacting more than ten million lives across many aspects of the healthcare ecosystem including cancer care, teleaudiology, COVID-19 testing, metabolic health and more.

Mountain View, California, Us

San Ramon, Ca, Us

• Executive responsible for driving innovation, new products, M&A and partnerships to expand the current total addressable market and enable the next stage of growth.• Helped to drive the acquisitions of Whendu (Integration Platform as a Service / Workflow Automation platform) and Virtual Observer (Workforce Optimization company); and have responsibility for the integration and overall business for these companies. • Grew bookings over 100% the first 7 of 8 quarters post acquisition for the Five9 WFO business and over 6000% in the first full year post acquisition for the WFA (Whendu) business• Grew the overall WFO business from around $20mil in revenue to $150mil revenue run rate business in less than 3 years; and put Five9 in the conversation as a leading WFO player in the industry.• Managed the User Experience design team, CRM integrations and technology partnerships, and interfaces across the Five9 portfolio; where we rolled out a modern design system to unify the UX across all products.

Boulder, Colorado, Us

• Reporting to CEO, responsible for overall product roadmap and strategy, technology partnerships, and M&A. • Directly managed Product Management organization and partnered with Cloud Operations and R&D leaders to translate strategy and roadmap into actionable plan through to execution. Collaborated with sales, marketing, pre-sales, services, support, customers, analysts, etc. to understand and develop product requirements and GTM strategy. Worked with many of same groups to roll out new capabilities and products.• Worked team and across the senior leadership to construct strategic business plan and aligned roadmap to drive focus in right product areas and market segments to grow the business resulting in sale to Vector Capital in 02/2019.

Boulder, Colorado, Us

• Reporting to the CEO, led $120M WFO Business Line with responsibility for P&L, strategy, and execution of all facets of business line. • Drove changes across go to market strategy for business line including new pricing and packaging to promote multi-product sales and revenue diversification, new branding, marketing campaigns and positioning, sales enablement, promotions, and targeted sales and marketing campaigns. Adjustments to product roadmap include increased focus on the cloud, cross-product interoperability, reduced functional redundancy, re-aligned OEM technology approach and partners, and resource adjustments to make products with largest untapped market potentially more competitive.• Within 6 months following GTM changes, pipeline more than doubled YoY (up 125%); H2 2015 bookings were up 28% (in a market growing in single digits); cloud bookings were up 280% YoY; and bookings were diversified, doubling percent of products booked beyond flagship product (22-44%), bolstered by 112% bookings growth YoY in the Quality Management and Recording product lines.• Continued growth in subsequent years, growing bookings 78% from 2015 - 2017; and pushed cloud rotation further, moving from 20% of bookings in 2014 being cloud to 69% in 2017, including 97% of new logo sales being cloud. This business line growth and transition to the cloud was done in midst of Chapter 11 filing and in an industry growing 3-8% per year.• During this time Aspect won numerous industry awards, including Global Company of the Year for WFO in 2016 - 2017 from Frost and Sullivan.

Melville, New York, Us

• Business line leadership and P&L responsibility for company’s largest business unit generating more than $400m in annual revenue.• Responsible for vision, business strategy, go to market, product marketing, sales tools and enablement, organic and M&A growth. The solution portfolio, sold to contact center and customer service executives, covers everything from high revenue, mature products like Quality Monitoring and Recording to high growth, innovative products like Desktop and Process Analytics solutions, and others along the spectrum.• Identified that flagship product had been in 6 year decline of 20-40% in annual bookings; and in 1st year in role, instituted programs to resurrect this line of business, achieving 25% YoY growth in commoditized market that saw less than 3% growth.• In first full year in role, grew license bookings by 18% YoY following 3 straight years of flat or declining bookings. In same timeframe, grew SaaS revenue 84% YoY.

Melville, New York, Us

• Drove strategic direction for complete product portfolios from five different companies acquired by Verint over a span of several years. Combined various products to create unified product and market strategy, consolidating redundant applications while providing a smooth transition and roadmap for all customers of the legacy solutions.• Created and nurtured partnership with SAP and cross-functional team at Verint, starting with presenting initial business value of partnership to defining joint solution. Drove new business through partnership.• Defined a hosting SaaS model for product portfolio, launching partnership with cloud contact center company as well as transformed key segment of solution set to enable selling solutions on multi-tenanted hosted platform.• Managed product management team to ensure that all tactical elements of product definition, development, and launch happen smoothly.• Restructured product management team to align with current Agile Scrum development process.• Manage internationalization and localization strategy as well as priorities across all product lines.

Us

• Drove strategic direction of one of two primary product groups and was key part of team defining market transforming Work Force Optimization vision bringing formerly disparate solutions together to create game changing transition in marketplace.• Member of core M&A team which evaluated multiple potential acquisition targets and ultimately made simultaneous acquisitions of the two market leaders in retail banking and back office workforce management spaces. These acquisitions, valued at over $40M, extended corporate strategy from contact center focus to the broader enterprise.• Spoke in numerous conferences, partner meetings, marketing events and press events in more than twenty countries around the world.

Us

• Responsible for feature, functionality and product direction for the core products that drove 80% of company’s annual revenue. Researched, designed, wrote, and validated requirements for all new functionality for forecasting and scheduling.• Managed talented consulting team and created offerings and business results through the team that was leveraged as a competitive advantage for the company.• Managed over 25 projects for clients, including the first multi-million dollar sale for company and largest deal in company history. Sample clients include EDS (now HP), E*Trade, 1-800 Flowers, ClientLogic, Avon, and Underwriters Laboratory.

Master Of Engineering - Meng, Civil And Environmental Engineering

Bachelor Of Science - Bs, Civil Engineering And Environmental Science