Tinuiti is the largest independent performance marketing agency across the Triopoly of Google, Facebook, Amazon and beyond.- Collaborate with decision makers from all revenue-producing divisions to leverage Client Ops for all reporting, strategy & production execution. Divisions include Paid Search, Shopping, Social Programmatic, CRM, SEO, Affiliate, Email & more.- Innovate and automate reporting, analysis & processes across all divisions through available tools and program such as Supermetrics, Google Suite, Tableau and more.- Onboard, develop, and graduate multiple entry-level individuals through Apprenticeship Program. Cohorts range from 15-30 individuals at a time.- Disseminate initiatives, projects and more to wider team from leadership.- Create and manage advance performance reports (such as quarterly performance reviews) for top tier clients.- Manage employee workload and QA all deliverables to revenue-producing divisions.- Hire, train and develop team members through 1v1s, performance reviews, team meetings, and continuous coaching

-Handling and assessing a multitude of digital assets for product creation on the brand ecommerce websites-Product creation for online listings at Incipio.com, Tavik.com, Clamcase.com, Braven.com-Manage and maintain Product Launch Schedule and coordinate necessary assets -Cross‐departmental coordination of product assets to meet strict deadlines-Collaborating with Web, Design, and Marketing teams to build and maintain product pages, copy‐edit, and ensure SEO‐best practices.

-Act as the primary liaison for all customers-Professionally handle incoming calls from customers and ensure that issues, concerns, and/or questions are resolved both promptly and thoroughly-Handle all inbound communications via phone, email, live chat or social media-Use telephones to reach out to customers and verify account information Troubleshoot customer issues over the phone-Maintain a balance between company policy and customer benefit in decision making Handle customer concerns in the best interest of both the customer and the company Process online orders-Assist with placement of orders, refunds, or exchanges-Customization project design-Handle changes in policies-Continuously evaluate and identify opportunities to drive process improvement that positivelyimpacts the customer’s experience-Sell products and services-Be a team player and jump into any task needed to meet the customer and the company’sexpectation-Go above and beyond to consistently exceed customer expectations Additional duties as assigned

-Management of day to day retail operations including customer service experience, staffing and training, receiving and merchandising systems, analyzing financial reports, payroll, cash handling, etc.-Creating, improving and implementing store policies and procedures-Buying mens & womens apparel, accessories, footwear and home goods.-Networking with brands that fit our unique lifestyle and store for financial success.-Store Marketing and events.

Customer service specialist and trainerMaintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and proceduresMaintains store staff by recruiting, selecting, orienting, and training employeesEnsures availability of merchandise and services by approving contracts; maintaining inventoriesBuyer for all retail locations ensures that all retail products are up to date with trends.Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratiosDetermines marketing strategy changes by reviewing operating and financial statements and departmental sales recordConstant communications with sale representatives to insure all orders are metCreating purchase orders as well as invoice reconciliationsHelped grow retail business on an average of 40% from 2013-2014

-Responsible for 45+ employees' development and growth -Assist in managing Quiksilver's premiere flagship store and represent the highest profile and volume store on the west coast within Quiksilver Retail.-Helped grow the store's annual volume from $5.1-$7.3 million in just over 3 years.-To inspire our team through setting the best example.-Display a “customer comes first” attitude by training and holding our teammates accountable for legendary customer service.-Inspire and lead the all our teammates to provide the best service to our customers.-Provide employees with coaching, feedback, and developmental opportunities and building effective teams.-Promote effective leadership through example by setting standards that provide a positive, safe and fun environment.-Assist the management team in opening, closing and various areas of operations.

-One of the primary liaisons between the corporate office, district managers, and the stores, ensuring that all stores are following operational and visual directives.-Streamline communication from corporate office departments such as Allocation, Human Resources, Wholesale, E commerce, Buying, and Marketing to retail store level reaching 100+ Stores countrywide.-Devise and implement necessary policies and procedures to insure maximum productivity and growth in retail stores.-Insure all policies and procedures are currently up to date and are being executed properly at store level.