Implementation of new and current internal processes that are effective and streamlined. Branding Continuity, Social Media, Job Estimation, Customer Service, Internal Production Process.

Responsible for day to day management of accounts and supporting account employees. Customer service and business development. Contract and settlement negotiations.

Core responsibilities are to work on a day-to-day basis with a portfolio of 286 customers to enhance their supply chains by supporting their pallet needs. Also, accountable for hunting and closing new business while ensuring company profitability. Currently managing a $14 million budget while growing the revenue base at 20% by protecting the existing business and ensuring top notch customer satisfaction.Goal: Urgently exceed the annual revenue budget while strengthening both internal and external relationships by being a passionate customer advocate and a strong strategic partner. Some additional projects that bettered the business overall: “Quality into Action” Quality Initiative – Ongoing responsibility of coordinating with the quality team to better understand and communicate customer issues, overall perception, ongoing specification, and quality changes/improvements. This was critical to the sales teams overall goal of protecting and growing the business because it help set an expectation and perception with the customer of an innovative product of high quality.“Project TACK” Sales Initiative – Was responsible for coordinating and worked with the marketing team to help lead the sales teams cost savings push to sell immediate, large volume agreements, that would save the company $1 million plus in storage cost over a three month period.Awards: 2014 - “Spirit” Award for having the “Most Profitable” portfolio on the team.2015 -2017 -Five time top salesman of the month in SSO revenue within my team (April and May FY14; August FY15; September FY16; October FY172016 - "Excellence" Award for selling $1.6M in customer supply chain solutions.2017 - Recognized for “Salesman of the Quarter” award 2017 - Sold $1M in "New Business" Personal development has also been a key area of attention. Some examples of opportunities and courses taken are: Miller Heiman Solution Sales Training, SPIN Selling,, and Contract Negotiation Training.

Responsible for new customer acquisition as well as client satisfaction, retention, and account management. Closed new contracts by the daily generation of new leads, continuing customer follow through, and final invoicing with money collections. •Consistently achieved highest daily sales averages (4-5+ signed agreements) by developing new leads, dynamic follow up, and winning over competitor's customers. •Proven ability to multitask by managing crews performing onsite work, resolving customer issues, while excelling within a demanding and high-volume sales setting.•Expanded operations (45%) in the Charlotte area, by educating new clients on the importance of accuracy during the insurance claim process. •Organized, marketed, and implemented new jobs by collaborating with homeowners, insurance companies, distributors, and crew personnel as the team leader while working towards the finalization of the project in a given amount of time.

Facilitated new memberships through daily development of potential clientele via cold calling and other screened leads. Established and retained members by illustrating the value of the product.•Delivered consistent new membership, and exceeded company expectations for monthly quotas (60+ new members.)•Maintained continuing success by exceeding every quota.•Distinguished myself, by receiving the monthly "Touchstar Award" for quality assurance.