✨Charles Wu

✨Charles Wu Email and Phone Number

Product Design @ AsanaFocused on Scale | Ex Calendly, LivePerson, McKinsey @ Asana
✨Charles Wu's Location
San Francisco, California, United States, United States
✨Charles Wu's Contact Details

✨Charles Wu work email

✨Charles Wu personal email

About ✨Charles Wu

I'm a Senior Product Designer with over a decade of experience in crafting digital products. My work in the Silicon Valley tech scene has honed my expertise in creating holistic design solutions that integrate seamlessly with underlying systems.My mission is to design user experiences that are not only intuitive and engaging but also highly adaptable to the ever-changing needs of users and industries.

✨Charles Wu's Current Company Details
Asana

Asana

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Product Design @ AsanaFocused on Scale | Ex Calendly, LivePerson, McKinsey
Website:
asana.com
✨Charles Wu Work Experience Details
  • Asana
    Senior Product Designer
    Asana Nov 2023 - Present
    San Francisco, California, Us
  • Adplist.Org
    Mentor
    Adplist.Org Feb 2022 - Present
    San Francisco, Ca, Us
    Mentoring new and junior designers, helping them improve their confidence by providing guidance and feedback.
  • Calendly
    Sr Product Designer
    Calendly Nov 2021 - Aug 2023
    Atlanta, Georgia, Us
    Enterprise Products• Spearheaded the design and launch of Analytics, achieving over 50% user adoption and driving a decrease in customer churn rates• Elevated admin experiences to improve customer security and onboardingFoundational Design (Trust, Tools, Process)• Improved internal support processes, resulting in over 20% reduction in support workload through Spam Prevention and Self-service Auth updates• Played a key role in elevating designer skillsets and streamlining tooling, improving overall design quality and operational efficiency• Maintained and refined design system components such as typography, iconography, and layout, ensuring usability and consistency across the board
  • Liveperson
    Sr Product Designer
    Liveperson Sep 2019 - Nov 2021
    New York, Ny, Us
    • Developed and scaled design system focusing on typography, accessibility,color, and consistency• Pioneered new features in chatbot/ML technology, resulting in 160%+ increase intask-completion speed and improving customer satisfaction by 15%
  • Highline Beta
    Sr Ux Developer
    Highline Beta Jul 2018 - Jun 2019
    Toronto, Ontario, Ca
    • Created Highline Beta's design system, improving design and development consistency• Conducted user research to validate solutions for a new venture in the CPG industry; coordinated with directors to define growth targets and customer experience; iterated & implemented designs, exponentially growing the monthly customer base• Analyzed and redesigned web platforms to boost engagement, conversion rates, and overall user experience, including enhancing accessibility, SEO, and responsiveness
  • Thrive Career Wellness Platform
    Sr Ux Developer
    Thrive Career Wellness Platform Sep 2016 - Apr 2018
    Toronto, Ontario, Ca
    • Designed and implemented core features, improving user engagement and aligning with accessibility and responsiveness standards through audits and testing• Mentored team members, fostered best UX practices, and collaborated with engineers using various technologies, driving innovative feature development
  • Dive Networks
    Ux Developer
    Dive Networks Aug 2015 - Jul 2016
    Toronto, On, Ca
    • Guided the design and testing of features, setting design standards to enhance readability, ensure design consistency, and elevate overall quality• Conducted UX training for engineering and product management teams, instilling best practices and fostering a culture of excellence
  • Crowd Curio
    Ux Developer
    Crowd Curio Jan 2015 - Jun 2015
    • Created a crowd-sourced, citizen science website and platform• Improved user engagement by testing and optimizing different layouts and through added gamification elements• Designed information architecture maps, wireframes, and prototypes, implemented with HTML/CSS/JS
  • Mckinsey Digital Labs
    Ux Designer
    Mckinsey Digital Labs 2014 - 2014
    Us
    • Created designs that visualized complex data, which highlighted insights and increased reading fluency.• Successfully pitched products to stakeholders with interactive prototypes (built with Framer JS).
  • Ash City
    Ux Designer & Ios Developer
    Ash City Jan 2013 - May 2013
    Richmond Hill, Ontario, Ca
    I was responsible for the design and development of their debut iOS app. I researched and defined product goals for the app in order to increase sale volume. Independently designed, developed, and iterated on the app while presenting progress to management. Completed project within 4 months, increasing overall sales by 10+%.
  • Intelligent Mechatronic Systems - Ims
    Ux Designer & Android Developer
    Intelligent Mechatronic Systems - Ims 2013 - 2013
    Crewe, Gb
    • Conducted user research and needs analyses to improve user accessibility, while ensuring safety and law compliance• Enhanced application interface and code optimization
  • Ramsoft Inc
    Quality Assurance Analyst
    Ramsoft Inc 2011 - 2011
    Toronto, Ontario, Ca
    • Developed, updated and executed quality assurance tests (test cases and formal reports) to maintain standards for medical software.• Updated servers by creating and editing database scripts.• Worked extensively with Microsoft Excel to make tests more efficient and clear.• Provided customer support professionally and effectively to resolve problems and log bugs.
  • Regional Municipality Of York
    Ux Designer & Web Developer
    Regional Municipality Of York 2011 - 2011
    Newmarket, Ontario, Ca
    • Developed a new user feedback system that was then implemented in senior assistance centers.• Simplified complex workflows by migrating to a digital medium.• Improved user experience through simplification and the reduction of required clicks per action.
  • Raymond James Ltd.
    Web Developer
    Raymond James Ltd. 2011 - 2011
    Toronto, On, Ca
    • Redesigned and developed the Canadian intranet site, improving on design clarity and news accessibility• Created and managed content for the Raymond James website, impacting hundreds of daily users• Worked with several senior-level advisors to design and develop custom websites

✨Charles Wu Skills

Html User Experience Design User Interface Design Systems Engineering Web Design Microsoft Office Visio Android Microsoft Excel Graphic Design Xml Objective C Project Management Visual Basic Sql Process Optimization Teamwork C++ Css Mobile Product Development User Experience Android Development Multi Tasking Cascading Style Sheets Javascript Product Design User Research Accessibility React User Centered Design Interaction Design Adobe Photoshop Prototyping User Flows Agile Environment Adobe Illustrator User Interaction Digital Media Wireframing Adobe Creative Suite Responsive Web Design Digital Product Development Design Tools Presentations Design Systems Iterative Design Usability Engineering Design Thinking Design Sprints User Interviews Usability Testing Web Content Accessibility Guidelines

✨Charles Wu Education Details

  • University Of Waterloo
    University Of Waterloo
    Management Science Option

Frequently Asked Questions about ✨Charles Wu

What company does ✨Charles Wu work for?

✨Charles Wu works for Asana

What is ✨Charles Wu's role at the current company?

✨Charles Wu's current role is Product Design @ AsanaFocused on Scale | Ex Calendly, LivePerson, McKinsey.

What is ✨Charles Wu's email address?

✨Charles Wu's email address is ac****@****ail.com

What schools did ✨Charles Wu attend?

✨Charles Wu attended University Of Waterloo.

What are some of ✨Charles Wu's interests?

✨Charles Wu has interest in Photography, Design And Technology, Ui/ux.

What skills is ✨Charles Wu known for?

✨Charles Wu has skills like Html, User Experience Design, User Interface Design, Systems Engineering, Web Design, Microsoft Office, Visio, Android, Microsoft Excel, Graphic Design, Xml, Objective C.

Who are ✨Charles Wu's colleagues?

✨Charles Wu's colleagues are Julian Alfonso Nieto Vega, Conor Kelly, Ameneh Abbasi, Crypto Nian, Srija G., Azmeera Mokhtar, Tony Chang.

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