✨Charles Wu Email & Phone Number

San Francisco, California, Us

San Francisco, Ca, Us

Mentoring new and junior designers, helping them improve their confidence by providing guidance and feedback.

Atlanta, Georgia, Us

Enterprise Products• Spearheaded the design and launch of Analytics, achieving over 50% user adoption and driving a decrease in customer churn rates• Elevated admin experiences to improve customer security and onboardingFoundational Design (Trust, Tools, Process)• Improved internal support processes, resulting in over 20% reduction in support workload through Spam Prevention and Self-service Auth updates• Played a key role in elevating designer skillsets and streamlining tooling, improving overall design quality and operational efficiency• Maintained and refined design system components such as typography, iconography, and layout, ensuring usability and consistency across the board

New York, Ny, Us

• Developed and scaled design system focusing on typography, accessibility,color, and consistency• Pioneered new features in chatbot/ML technology, resulting in 160%+ increase intask-completion speed and improving customer satisfaction by 15%

Toronto, Ontario, Ca

• Created Highline Beta's design system, improving design and development consistency• Conducted user research to validate solutions for a new venture in the CPG industry; coordinated with directors to define growth targets and customer experience; iterated & implemented designs, exponentially growing the monthly customer base• Analyzed and redesigned web platforms to boost engagement, conversion rates, and overall user experience, including enhancing accessibility, SEO, and responsiveness

Toronto, Ontario, Ca

• Designed and implemented core features, improving user engagement and aligning with accessibility and responsiveness standards through audits and testing• Mentored team members, fostered best UX practices, and collaborated with engineers using various technologies, driving innovative feature development

Toronto, On, Ca

• Guided the design and testing of features, setting design standards to enhance readability, ensure design consistency, and elevate overall quality• Conducted UX training for engineering and product management teams, instilling best practices and fostering a culture of excellence

• Created a crowd-sourced, citizen science website and platform• Improved user engagement by testing and optimizing different layouts and through added gamification elements• Designed information architecture maps, wireframes, and prototypes, implemented with HTML/CSS/JS

Us

• Created designs that visualized complex data, which highlighted insights and increased reading fluency.• Successfully pitched products to stakeholders with interactive prototypes (built with Framer JS).

Richmond Hill, Ontario, Ca

I was responsible for the design and development of their debut iOS app. I researched and defined product goals for the app in order to increase sale volume. Independently designed, developed, and iterated on the app while presenting progress to management. Completed project within 4 months, increasing overall sales by 10+%.

Crewe, Gb

• Conducted user research and needs analyses to improve user accessibility, while ensuring safety and law compliance• Enhanced application interface and code optimization

Toronto, Ontario, Ca

• Developed, updated and executed quality assurance tests (test cases and formal reports) to maintain standards for medical software.• Updated servers by creating and editing database scripts.• Worked extensively with Microsoft Excel to make tests more efficient and clear.• Provided customer support professionally and effectively to resolve problems and log bugs.

Newmarket, Ontario, Ca

• Developed a new user feedback system that was then implemented in senior assistance centers.• Simplified complex workflows by migrating to a digital medium.• Improved user experience through simplification and the reduction of required clicks per action.

Toronto, On, Ca

• Redesigned and developed the Canadian intranet site, improving on design clarity and news accessibility• Created and managed content for the Raymond James website, impacting hundreds of daily users• Worked with several senior-level advisors to design and develop custom websites