Mike C. Email & Phone Number

Tuscaloosa, Al, Us

Tuscaloosa, Al, Us

Washington, Dc, Us

Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.• Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.• Install OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf(COTS) software.• Provide user management account support where Elevated Privileges (EP) may be required.• Perform software application installation and configuration based on change order instructions.• Utilize log data and systemadministration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.• Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision.• Utilize Microsoft System CenterOperations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools.

• Diagnosed and resolved customer reported hardware and software issues. • Performed installation, configuration, maintenance, testing and troubleshooting tasks in support of the end users.• Utilized VA standard tools to troubleshoot issues and deploy software packages.• Performed inventory, media sanitization, disposal and turn-in of equipment.• Performed asset management to include asset inventory, audit and tracking, and reporting.

Bötzingen, De

I created and maintained a document repository of fixes, installation procedures, technical tips, and other office technology processes. I also identified, researched, and assisted with implementing new technologies following I.T. operations policy and procedures. Moreover, I effectively managed time and maintained regular communication and updates to both customers and management.

Southfield , Michigan, Us

I implemented system diagnostic and maintenance tools to ensure the availability and functionality of the system. I managed the installation of software and hardware, system fixes, updates, and enhancements. I also ensured the application of information security/information practices while developing procedures responding to new threats to systems to ensure confidentiality, integrity, and availability. Furthermore, I maintained and monitored security access management accounts for each server and server environment. I also assisted in planning and coordinating new systems design, acquisition, testing, installation, and support

Birmingham, Al, Us

Managed the execution of enterprise-level patching of production ATM’sDrove extension of program scope beyond security vulnerabilities to include performance & stability andfunctional defect patchingAssisted ATM Software Delivery team with backlog items such as SCCM Advertisements, MTD/SCCM tasks,preparing Win10 ATM Image and reviewing AD policies

Kansas City, Missouri, Us

As a Team Lead & Senior Administrator, I supervised a deployment team of 23 people on the packaging and O.S. imaging issues and analyzed and resolved complex problems technical about critical I.T. software deliverables. In addition, I mentored and trained newly joined engineers regarding project workflow and day-to-day activities and managed the Security Baseline Configuration for patches and windows updates. Furthermore, I provided 3rd level support to many vendors and dozens of I.T. teams in the enterprise and, actively managed inventory for thousands of machines and implemented Symantec PGP Encryption, Symantec DLP SSO.

Escondido, Ca, Us

• Installed, configured, and provide troubleshooting for servers and databases • Lead successful OS deployments, custom software deployments, access management, custom reports, and configuration baselines• Lead dozens of IT projects ranging from software and hardware to improve patient care while improving the workflow of the Doctors and Nurses.• Managed Active Directory sites to create and manage computer, user and group accounts in an Active Directory environment

Escondido, Ca, Us

Ensured the security of information assets of the institute. Worked with IT Services leadership and peers, and incorporated feedback from end users and institutional administration.Developed and overseen holistic data and systems security plan.Network security and firewall administration.IPS systems.Platform and operating system security.Software security.Anti-virus systems. Developed and maintained a multi-layered security framework to augment the firewall.Intrusion detection using multiple sensors deployed throughout the network.Active anti-virus management.Network traffic analysis and vulnerability assessment. Provided security consulting support for IT groups supporting desktops, laptops, and servers, as well as consulting regularly with end-users on security matters. Assisted with central anti-spam control and policy.Conducted risks assessmentsCreated/ updated policies and procedures.Enforced Change control procedures.

Moyock, Nc, Us

Provided technical assistance to Diplomatic Security/Regional Security Officer. Trained associates in technical computer and communication programs.Operated and installed a variety of communications and IT systems for the Regional Security Officer communications and IT systems program.

Washington, Dc, Us

- Proficiently operated and effectively coordinated automated networks, datalink systems, and circuits.- Applied diagnostic, corrective, and recovery techniques to ensure optimal functionality.- Conducted in-depth analysis of communication signals to extract valuable intelligence.- Provided comprehensive telecommunications support.- Performed preventive and corrective maintenance on cutting-edge equipment.- Expertly operated and maintained global satellite telecommunications systems.

San Jose, Ca, Us

San Jose, Ca, Us

Master Of Technology (Mtech), Computer Systems Networking And Telecommunications

Bachelor'S Degree, Computer And Information Sciences And Support Services

Associate'S Degree, Computer And Information Systems Security/Information Assurance

Computer And Information Sciences And Support Services

Computer/Information Technology Administration And Management

Ccna, Network And System Administration/Administrator

Computer/Information Technology Administration And Management