• Planned and execute logistics of all programmatic staff and organizational leadership live, virtual and hybrid meetings and events.• Managed all RFPs, site selections, contract negotiations, registration management, food, and beverage selection, room layout, audio-visual components, and all on-site logistics.• Coordinated and oversaw all meeting staffing requirements throughout the duration of all live, virtual, and hybrid meetings.• Primary liaison to hotels, vendors, and members in regards to all meeting-related logistics, policies, and procedures.• Coordinated staff and non-staff travel and associated activities to ensure compliance with organizational and federal grant requirements.• Maintained and updated the NASTAD travel and meeting policy SOPs to align with best practices and federal travel regulations.• Maintained a well-documented, accurate, organized, and up-to-date file management system in order to assist in all travel activities.• Developed SOPs for meeting requests, travel support, RFPs, and hotel budgeting.

• Managed meeting documentation for official government records throughout the planning, duration, and conclusion of all study section meetings and special emphasis panels• Performed specialized tasks requiring continuing responsibilities for projects, questions, and issues related to the grant functions. • Served as point of contact and furnished explanations of regulations and procedures pertaining to grant functions.• Maintained electronic files and ensure compliance with all provisions and applicable regulations for awarded funds.• Provided non-routine administrative support for the review of grant applications and contract proposals that involved a variety of problems and situations.• Operated multiple windows concurrently to produce virtual events, using platforms such as Microsoft Teams, Zoom, and organization specific tracking tools for remote observers.• Provided logistical support and coordination for scientific conferences, workshops, site visits, review, and other advisory group meetings

- Managed and analyzed all financial reports, budgets and monitored all operational procedures to completion of contract to ensure - Inputted data to generate proposals, contracts, BEO's, update client files, and enter information into the online database.- Crafted client specific proposals to include all information required, and managed all revisions throughout lifespan of client relationship.- Responsible for delivering a high level of customer service in order to maintain client satisfaction and retention while collaborating with program managers, venue representatives, and all key team members.- Monitored the overall support provided by the events team before, during, and after the duration of the events lifespan- Responsible for maintaining a flow of communication with Vice President, floral department, warehouse staff, carpentry department, art department, and all team leads.- Responsible for confirming final payments, timelines, call times, floorplans, truck list, security list, and other related event details.- Served as on-site supervisor for all vendor teams, giving proper direction, organizing logistic schedules and properly controlling overall staffing.- Attended all walkthroughs and site visit to ensure all job functions are executed properly and safely.

* Provided professional, efficient, and knowledgeable assistance to all employees and CEO/COO.* Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities of each staff member.* Ensured that each department produced quality, professional work. Through daily checklist and accountability checks.* Performed and Image acquisition, mail clerk and data entry duties. Provided Training in all departments.* Provide CEO and COO marketing procedures in order to meet the challenges of a diverse market ensuring effective communications to prospective clients.* Maintained working relationships with all out sourced companies.* Ensured quality customer service was maintained throughout organization departments.* Provide guidance for on-the-job performance; identify and mediate interdepartmental differences.* Developed policies and procedures that increased productivity, reporting, and assessments throughout the marketing department.

* Provided critical administrative support to the Special Events office, including faxing filing, making copies and other administrative work.* Received and finalized contracts within the sales system and assisted with the collection of event deposits and payments.* Solicited, negotiated and confirmed new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed goals.* Developed and executed sales action plans to close on targeted accounts and/or business within a market segment.* Ensured superb working relationships with management and consumers to increase customer service satisfaction.* Provided support and guidance to fellow catering personnel.* Determined appropriate staffing levels, room assignments, buffet décor and enhancements.* Identified new prospective clients and provided presentations to ensure the close of new opportunities.* Enforced policies with management and schedules for the operation of banquet department. Increase outreach by 23% to include new reoccurring business bookings.* Plan, direct, organize, schedule, and evaluate training programs; prepare and review correspondence and instructions; increase customer service support; review and coordinate work schedules; prioritize overall department work; review, recommend and monitor department level programs.

* Coordinated the work of caters, event coordinators, DJ, and all staff members before/after/during the event.* Handled all inquiries, and tours from all public, cooperate, and private clients.* Negotiated event discounts/advantages on behalf of the company with third party distributors and potential clients.* Developed marketing tools, financial budgets, and administrative functions to assist with proper flow for the events department.* Maintained strong relationship with event vendors, sponsors, and media personalities.* Customer service oriented; and assist, review, recommend, and monitor the implementation of policy statements, operational orders, and directives.* Increased revenue in the events department by 33%.* Increase consumer awareness by increasing marketing strategies and developing a social media network that enabled effective communications.