Chris Lau, Cspo, Mba, P.Eng. (Non-Practising) Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Canada Area

* Owner of product roadmap* Product level ownership of production issues* Product representation at the Business Operations meetings* Write/review all high level requirements for product initiatives* Hire and directly manage 7 Technical Product Managers of the product* Actively participate in the hiring and training of new Technical Product Manager* Ensure adequate monitoring of changes to 3rd party technology partners * Determine which agile teams will take on new initiatives* Attend all product stakeholder and architecture reviews in an active capacity* Act as the primary point of contact for sales, support, provisioning, and other internal departments* Attend customer calls as necessary

Vancouver, Canada Area

Served as primary product owner for the Data Acquisition components of a cloud-based Information Archiving platform. Manage product backlog in Jira for multiple agile teams of the size of 40+ developers and QA in total* Worked with Scrum Masters and Development teams on a daily basis to define releases, groom product backlog, prioritize and estimate work in iterations, address issues and lead the vision of the product within the teams* Collaborated with Customers, Sales, Support, Provisioning, and Development teams to gain a deep understanding of how customers use Global Relay services to be successful in meeting compliance requirements to archive all communications on various Enterprise Messaging platforms like Cisco Jabber, Skype for Business, and Slack etc* Understood the design, business logic, and technical architecture of platform components and how the components interact with the rest of the platform to propose intelligent solutions* Crisply and clearly defined requirements for development teams using the most suitable format, including narratives, user stories, workflow diagrams, decision tables, story mappings and other suitable formats.* Coordinated cross-component dependencies within the Product Management team* Supported marketing, sales and support through leading the development and maintenance of various technical marketing collateral including product announcements, release notes, user guides and training to ensure a smooth release process

Vancouver, Canada Area

Accountable for the success of a new product (EP Commerce for Adobe Marketing Cloud) to enable customers to deliver commerce anywhere * Translated high-level Product Roadmap to a product backlog of Minimum Marketable Features to be implemented using level 3 REST Commerce APIs to meet aggressive deadlines and customer demands. * Communicated business objectives and refine product backlog with two 5-person agile teams for sprint planning meeting * Continuously interacted with agile teams to give valuable feedbacks on technical investigations and implementation to ensure features are built to deliver the highest values given the effort * Collected feedback on product extensibility and customization from customers and partners and loop it back to improve product * Contributed to project success by working with Client Services team to ensure new product features are clearly understood * Worked closely with VP of Engineering to improve the agile development process

Vancouver, Canada Area

Acted as a product owner of a CRM platform for 2 agile teams (total of 16 people). Released 12 service packs. * Managed Product Roadmap of .NET ClickOnce Smart Client and zero footprint Thin Client. The Clients provide APIs for customers to create custom applications with specific client-side and server-side business logics. * Drove market requirements into existing products and feature sets. * Worked with customers, partners, and internal teams to create and prioritize product backlog. * Created detailed user stories with UI mock-ups and functional specifications based on customer feedbacks and competitors’ features. * Led release and sprint planning meetings. Defined and managed release scope and schedule. Proactively mitigated risks. * Reviewed test cases and documentation to ensure that high quality products are delivered. * Demonstrated new features to sales and support teams. Set up demo environments. * Attended customer and partner calls. Worked with Support team to answer product questions and resolve customer issues.

Vancouver, Canada Area

Managed a new start-up business to market a large collection of garden supplies and tools to 50+ garden centres in Canada. * Oversaw every aspect of the business including sales, sourcing, customer services and accounting. * Designed and implemented a database-driven website: http://www.eskymart.com using php and mySQL.

Hong Kong

Project Management * Oversaw all stages of the project lifecycle: project management, business process study and modeling, requirement gathering, functional and non-functional specifications, solution evaluation, implementation, acceptance test, and training. * Prepared and presented project schedule and resource allocation. Delivered solutions on time, within budget and to specifications. * Chaired weekly progress meetings with project stakeholders to address and resolve potential issues. Maintained issue lists. * Maintained good relationship across different departments in client’s organizations. Addressed potential political risks. * Supervised testing and system launch to ensure smooth transition to new system.Business Analysis & Modeling, and Requirement Gathering & Specifications * Defined project scope with client. Discussed with clients their problems and defined their business objectives. Studied As-Is business processes. Defined To-Be processes and system requirements to improve operation efficiency. * Coordinated and facilitated business requirements workshop. Defined business models in Use Cases, Activities/Workflow Diagrams, Data Models, State Change Diagrams, and Decision Tables. Developed prototypes and mockups. * Translated business requirements into detailed functional and non-functional specifications. * Performed competitive reviews of websites. Compared and evaluated the content and feature set. Identified the potential benefits and risks being in different online positions. Recommended the most appropriate online position to clients.Testing and Commissioning * Prepared test plans. Created test scenarios and test cases based on the functional requirements and specifications. * Coordinated, supervised, and documented user acceptance tests. * Analyzed defects found by testers. Communicated with developers to fix all defects. Managed regression testing.

Hong Kong

Performed in-depth financial analysis of company activities. Identified problem areas and assisted the operation managers to follow up on solutions. Provided and tracked budgeting and forecasting. * Created financial models to analyze the operating costs of 10 overseas offices. Investigated variances from budget. * Published monthly and quarterly Managerial Reports of company activities. Provided an "at a glance" view of the key performance indicators for current and projected performance. Highlighted opportunities for improvement. * Enabled the company to better align behavior with objectives and improve effectiveness with financial analysis.

Vancouver, Canada Area

Discussed and developed process models with clients. Evaluated and procured technology to enable gold extraction processes. * Led a team of 8 to design and implement real-time plant control system using industrial computers (Programmable Logic Controller). * Presented and controlled project schedules and budget proposals. * Managed relationship with clients, contractors, and suppliers to meet technical, schedule, and budget goals. * Directed system installation and startup. Tested and converted to new system. Solved field problems on-site for 9 months. * Built database of plant operating real-time statistics. Monitored plant efficiency. * Trained plant operators to utilize the new system in order to maintain high productivity and efficiency.

Designed a Database Management System for an automobile service plant in China. On-site implementation. * Defined scope of work, operating conditions, and economic feasibility. * Prepared design specifications including LAN architecture design and administration, and E-R diagram design. * Researched appropriate database tools for the project with Cost/Benefits Analysis.

Mba, Dean'S List, Gpa 3.7

B.A.Sc., Electrical / Computer Engineering, 81%

Education record

Education record