Co-managed our St. Clair, Toronto location to #2 in the country and #1 in our district (out of 110 locations). Based on various metrics, including: sales, contribution, production. Personally, received three “high five” guest commendations for excellent service.Managed all aspects of store operations in the absence of the Store Manager. Supervised all production processes (clothing, housewares, media). Supervised the pricing of donated items. Sales revenue increased 30% in 2016. Provided superior sales and customer service to Salvation Army guests. Communicated with various departments to meet common goals. Completed the Salvation Army Leadership Development Institute (LDI) management. course, facilitated by Alasdair Smith of Dare Communications. Supervised the monthly Salvation Army auction process (choosing which products to enter and the pricing).

Blogger and Team Leader for the WWF Community Outreach Volunteer websiteTeam Captain - Money and Supply Runners, Canada Life CN Tower Climb for WWF-Canada,2009 - presentWorking for various departments, including: marketing, donor relations, fulfillment, membership & developmentResearcher - The Kyoto ProjectWorking various positions at the Canada Life CN Tower Climb for WWF – Canada.

Department leader in the selling of add-on protection agreements (warranties), with 75% of customers sold; company target was 35%Promoted the use of the Sears Financial Credit Card with 72.5% of customers (on average), tendering their transaction through this payment method; company target is 65%Maintained the department communication binder on behalf of management and colleaguesProvided customer service and assistance by responding to inquiries, complaints and handling merchandise returnsDemonstrating and providing instructions on merchandise use and general product knowledgeFollowed corporate guidelines for prospecting and follow-upSelling related agreements & services, such as; protection agreements, delivery and installationsPerformed merchandising responsibilities, including support for maintaining on-hand, general departmental housekeeping, signage and promotional setups, in accordance with corporate standards Maintained up to date product knowledge regarding all vendorsHelped obtain gold badge status for customer service for the Yorkdale Mall location