Both Carnon Downs & Hayle Dental practice are mainly private. Before this project could start, I had to become CQC registered (Care Quality Commission) to enable me to legally manage the practice. This involved courses on child & adult safeguarding, equality & diversity act, GDPR, health & safety, along with general compliance.My first act as manager was to have 1-2-1 meetings with all the staff. This built up a picture of what was operationallyhappening and what individuals thought of the company. It became clear that the company was not seen in a good light mainly because of product quality. NHS practices use budget materials, IDH being a large corporate has a list of materials which private dentists were unhappy with. There was also a number of simply solved contract issues.Within the first 6 months I have become CQC registered, retained and acquired clinicians for the first time in the 5 years IDH have run the business. All surgeries are now in use 5 days a week, offering implants and facial cosmetics on Saturdays and late on Wednesdays. The average hourly income from a clinician has gone from £130ph to £240ph. Budget FY21/22 achieve 300k more than any previous year yielding an additional 26% EBITA.FY22/23 both sites achieved budgets with Hayle bringing in over 1M for the first time. In the current finical crisis this site is operating in the top 4% of the company’s portfolio.FY23/24 Hayle is on target to hit 1.2M with Carnon pushing the 1M mark for the first time.My proudest moment was Carnon Downs being nominated for practice of the year award. We were up against over 650 practices from across the UK. On the 3rd November 2023 at a flashy awards ceremony in Manchester, we won. In 2 years I had taken a negative, failing practice to become best practice in the UK!

We help Businesses Liquidate Fast & Walk-away with No Liability (Cornwall and Devon).✅ Write-off Business Debts. ✅ FREE impartial advice. No Fees. ✅ Sort PAYE, VAT, HMRC, Dept problems. ✅ HMRC time to pay advice. Get in touch today for a free impartial chat.Craig BurnettTel: 01872 672189Email: craig.burnett@companymoneyworries.co.ukhttps://devon-cornwall.companymoneyworries.co.uk/

MEX TRUAn exclusive range of pods that offer privacy, shade and a touch of class to any outdoor space. Perfect for hotels & villas, beaches, poolside or for adding a little luxury to your garden or business green space.And incredibly stylish, weather proof decking.- Made from recycled aluminium, it is also fully recyclable at End of Life.- Unique, inorganic, mould resistant, hard wearing, anti slip coating.- Decking and the substructure are made entirely from non-combustible aluminium, eliminating any fire risk.- Decking is easy and quick to install, but is designed to last more than 20 years.- Anti-slip surface removes the traditional issues with mossy wet deck boards and advanced design creates a heat resistant board, which is comfortable to walk on, even on hot days.- From small garden designs to commercial landscapes projects, we are happy to supply your requirements.Manufactured from recycled aluminium, they are very low maintenance and available in a range of powder coated finishes. A full range of sizes are available, allowing the Pods to fit in any space.The unique anti-slip base floor has a heating option, combine this with our rotatable blades and you really can create your own ideal environment, also comes with a 10 year guarantee and fully fire rated.IN A NUTSHELL:- Heat resistant design- Comfortable, multi-directional non-slip surface (tested to BS7976-2)- Manufactured to EN755-9- Aluminium decking will not rot, splinter, warp or be damaged by the weather- Hard-wearing / low maintenance- Non-combustible- Simple and quick to installTo find out more about our pod range, get in touch today.http://www.mextru.com/aluminium-pods

Bear Bar & Kitchen was a modern pub concept with four sites in Cornwall (Newquay, St Agnes, Truro and Wadebridge. Due to Covid-19 the sad decision was made to close the doors.The brand was focused on specialising in Signature Cocktails, Craft Beer, Ales and Spirits, customers enjoyed a moreish modern, locally sourced seasonal menu featuring Gourmet Burgers and the signature Posh Kebab plus much more.My role spanned everything from Brand Development, Product Development, Operations, HR/Payroll, Supply Chain Management, developed a Bespoke Staff Training Programme for 60+ staff members, Research and Development, Project Management and much more.Highlights:Bear Bar brand launch in 2016.Four sites operating by 2018.October 2019, Bear Bar went on tour to Japan to the Hankyu British Fair.This 3 week event spanned two cities and enabled the sale of 35,000 Yorkshire Puddings and just under 6 tons of British Belly Pork. The brand was received incredibly well and Bear Bar was offered a guest popup at the Kobe Olympic site for the 2020 games, sadly Covid 19 ended the hopes and dreams of this project.

I had the opportunity to relocate back to the UK and launch my own travel/tourism/hospitality business in Newquay, Cornwall.Starting from scratch with a dated building in need of a refurb and new lease of life, I successfully built up the Ocean Lodge brand in a very short period of time. Ocean Lodge was a budget hotel and surf lodge which catered for up to 60+ people, specialising in large group accommodation for schools, sports tours, universities etc. The lodge also catered for the growing budget family accommodation market in Newquay.Other projects launched during this time was a lifestyle offering called Zesty Breaks which ran Yoga & Walking Holidays, a Bar and Venue and also the addition of a new on-site cafe (Bear Café, which evolved into Bear Bar & Kitchen).During this time, I also sat on the Board of Directors for Newquay BID (business improvement district). As with Bear Bar & Kitchen above, the role was very diverse.My role spanned everything from Brand and Product Development, Implementation of an Online Reservation System which was linked to multi-channel platforms (Booking.com, Expedia, Trivago), Operations, HR/Payroll, Supply Chain Management, Research and Development, Sales and Marketing, Project Management and much more.

Operations & Commercial Manager for a new tourist venue based in Dublin, Ireland (the first ever attraction dedicated to Irish mythology, a fun and magical world full of folklore, mythology and storytelling).My role was to oversee and manage all day to day operations of the business including HR/staffing, staff training, revenue generation, dealing with vendors and third party suppliers, health & safety, catering, corporate events, sales & marketing and generally taking the business forward and ramping up footfall/sales and awareness.The business launched with zero footfall and progressed up to 200k plus visitors per annum.Liaising directly with the Managing Director, I was responsible for running all commercial and financial aspects of the business as well as helping to deliver a memorable visitor experience in Dublin's newest visitor attraction.I was responsible for a team of 20 plus staff (full-time, part-time and seasonal), all of which were trained to be customer focused and offer a world class interactive and story-telling experience to visitors of the museum.I left this role to relocate back to the United Kingdom and launch my own business in Newquay, Cornwall.

Working with the Eddie Rockets Group, one of the largest themed fast food chains in Ireland (32 plus outlets nationwide).My brief was to evaluate HR systems and implement Customer Service Training (FETAC Level 5 accredited). During this process I’ve created a new Employee Handbook and a 360 degree appraisal system, along with “I’m Giving The Smile” training (a customer service based course dealing with Meet, Greet & Seat, Up-selling and Saying Goodbye).The training was an intensive programme for all non-franchise staff initially, the training programme would then be rolled out to franchise stores.

My role was to set up the company Ocean Alpine Ltd (a multi-national holiday business) to renovate, launch and operate a new hotel in Newquay UK, a 4 star Chateau in France and to work with existing holiday properties in the Trois Vallees (4 star), France for the sister company (Skitopia Ltd). I left this position to relocate to Ireland.KEY TASKS • Launching/operating holiday properties (hotels/chalets) in the UK and France.• Developing business models in conjunction with partner companies to increase summer/winter revenues.• Working within budgetary/time constraints.• Developing and implementing sales/marketing strategies.• Building strategic partnerships with third party suppliers and travel business agencies (airlines, tourist agencies).• Hiring seasonal staff for domestic/European markets.• Implementing Health and Safety procedures, HACCP, staff hiring/training and leading teams to ensure the smooth day-to-day logistics of the business.• Overseeing operational/guest related aspects of the businesses.• Financial/sales/marketing reporting to head office.

Burnett’s Restaurant (Barnet, London)Ye Olde White Bear (Hampstead, London)The Orange Tree (Pinner Green, London)I had a desire to run my own business for many years. In 2000 I had the opportunity to do so. My brother and I purchased restaurant and pub leases in prime high street locations in London. Using my project management skills, I refurbished, launched and operated a number of businesses simultaneously. During this time I managed everything from staffing across three sites to commercial and operations management.Business trade exceeded expectations, meeting all projected targets. In October 2006, offers were made to sell on the businesses, we duly accepted the offers, sold the businesses and I took six months off to go travelling.

Responsibility for updating and modernising McDonald’s internal communications system and the introduction of mobile technologies. Overall responsibility for the smooth operation of Head Office hardware and software. This included eight regional sites and managing the Network Service team (15 people). Other areas within my remit were working with McDonalds European office and RMCC (Ronald McDonalds Children’s Charity)KEY TASKS: • Assessing new technology trends for potential implementation (internal).• Reviewing hardware/software investments and managing the technology investment process.• Working with internal/external peers and third party suppliers to maximise operations by identifying technology, integration and synchronisation opportunities and initiatives.• Developing purchasing strategies and plans (projects, timeframe, capabilities, budget, investment analysis, stakeholders).• Managing full project lifecycles using PRINCE2 methodologies.Developing operational strategies focusing on Head Office support for 1000 internal users.• Proactive communication with stakeholders.• Project management, technology industry acumen and business analysis.• Report creation, data analysis and trend identification.ACCOMPLISHMENTS:• Cost effective procurement of technologically relevant communications systems. Timely, enhanced and operationally compliant communications system implementation.