Provide key business stakeholders with advice on the cost and effectiveness of proposed enhancements. Review and manage the development of the governance and operating models, propose amendments and improvements that drive business ownership, system stability and effective performance. Manage the Oracle team dedicated to Ocado Retail in monitoring governance and process compliance, escalating issues and taking actions to resolve.• Supports business activities, resolving user incidents and service requests. Manage developer, DBA and technical inputs as required, coordinating between functional and technical areas.• Develops training strategy, best practices and user guides working with the business. Supports during audits, data extract/uploads and business close processes• Collaborate with the partners to ensure they are successful using our software and making sure they have the technical resources required to drive success. Execute processes and procedures to enable scalable and sustainable growth.• Contributes to management of application architecture by the Technical Support team and external suppliers, advising of future requirements and supporting during implementation as required.• Contributes development of a Business Continuity Plan and ensure the team are aware of the invocation process and their role.

Managed a team of 40+ Drivers/Helpers ensuring waste collection has been picked up. Collated statistics and compiled correlating reports, along with handling complaints and suggestions. Created and maintained logs of waste management activities and programs. • Involved in the financial analysis as it relates to the specific profit-and-loss statements. Monitored both quality and performance of waste management services for internal and external agents. Performed audits if required to verify of containers. • Reviewed employee performance and issued quarterly performance and quality reports. Participated and conducted various safety meetings to train employees. Monitored collection routes and compliance to proper procedures and practices.

Instrumental in managing daily operations, directing success drivers, and evaluating operational performance. Oversaw safety, quality, customer experience, and departmental productivity and performance. Executed top-tier management and operations processes to increase compliance and reduce costs. Build alliances and multi-disciplinary partnerships while leading the charge on training and development, performance management, and employee relations. People Management• Deployed knowledge of training and development to expand and improve performance and productivity, impacting revenue goals. • Managed a team of 80+ drivers, ensuring on-time delivery of more than 99.7%, providing coaching and mentoring to support professional development initiatives. • Executed orientation sessions and activities, ensure new hire paperwork is completed according to predetermined timelines, led new employee events to increase engagement and retention.• Measured, evaluated, and reported on the effectiveness and efficiency of training initiatives and their impact on organizational strategy.Operations Management• Worked on-site at the Home Depot Distribution Account in Van Buren, OH with other operational supervisors in overseeing daily delivery functions, utilize specialist software to effectively dispatch drivers and equipment. • Developed, implemented, and reviewed operational policies and procedures, leading impactful policy, planning, and strategy decisions.• Reviewed, reported and executed Key Performance Indicators (KPI) to measure effectiveness and success of the 180 Day Experience at JB Hunt. • Identified and reviewed insights on driver turnover, identifying solutions to increase employee relations and retention, resulting in a decrease of driver turnover by 10%.

Provided daily operational review of Yard Management as it relates to various activities, information to drivers, and local carrier hubs.Managed a team of 40+ employees and set deadlines for work, reviewed and analyzed metrics in the department allocating labor, maximizing in-directs, and helping drivers and carriers to meet the plans of each day.• Developed performance goals and objectives to meet inventory Key Metric standards set forth by the organization to achieve customer expectations.• Coached and developed 5 teams of leaders to navigate areas of human resource management, enhancing their ability to respond to employee disciplinary actions, investigations, training, and development.• Planned shift activities by consulting with previous shift leaders and management, reduced employee turnovers, introduced mentoring programs for employees and spearheaded the implementation of a safety committee. • Actively supervised 40+ direct reports enforcing safety standards and galvanizing an increase in performance through training, quality control, and employee engagement. • Influenced, and provided quality improvement initiatives for employee training, enriching the employee experience, ensuring the policies and procedures are adhered to.• Developed, recommended, implemented, and maintained personnel policies, created, and deployed new approaches and procedures to ensure continual improvements in the efficiency and quality of organizational service delivery. • Successfully managed a transportation team, sending over 132 million units of products to customers through exceptional service, customer obsession, and attentively paying attention to detail. • Managed functions inclusive of Hostler/Spotter Truck Certified including Hazmat and Air Brakes.

Helped FC oversee W.I.P. for the night and upcoming shift to ensure the need for customer shipments in terms of trailers is met, along with requesting more trailers to sustain the need. Identified FC concerns when finding drivers during CPT times by organizing yard walks closer to CPT times and at the end of the yard, going back to rescan bobtail parking ensuring drivers show up in YMS, Load Dashboard and all other sites used to identify if driver is onsite. Excellent interpersonal skills-able to coach, train and assist new members of the team and FC associates helping the team when one is out. Became a valuable secretary to the team providing material needed to complete the shift. Coordinate and effectively communicate with OB dock and Guard Shack to ensure trailers were loaded correctly and departed on-time. Communicated with drivers to resolve various road and right-of-way matters. Continue to build a strong partnership with FC management, local carrier hubs and other Amazon transportation and Supply Chain functions to support the Midwest network. Exceptional knowledge of Yard Management and all sites needed to perform and communicate information to drivers, carriers and FC. I continue to look for opportunities to expand my knowledge in order to grow in my job and become a more integral part of the Transportation Team. I am currently studying the metrics for day-to-day operational performance off the dock and weekly metrics trends with the team.

At Amazon I’ve become a high-energy individual that has experienced a wide spectrum of responsibilities including managing and monitoring shifts while learning Ship Clerk and Dock Clerk. I have part-taken in the facility inventory intake, IOL resolution and quality auditing. o Managed a team of 35+ associates. o Lead Stand-up meetings; emphasizing to have “FUN.” o Monitored time on task and function rollup including allocating hours. o Managed workflow by increasing in-directs and assigned duties to meet the days’ work.o Post rates regularly and provided positive feedback on associate performance to maintain a successful rate. o Coached associates on safety, quality, standard work practices and worked with low performance associates. o Identified Andon concerns to better assist associates with their process paths.

As part of the Amazon team at Amazon, I help provide a high quality service to our customers and perform production duties as needed. Responsibilities included: Excellent interpersonal skills-able to coach, train and assist new and old associates by becoming an ambassador. Assist Area Manager and Process Assist in daily management of department duties, including allocating labor, consolidating lines; maximizing in-directs in order to meet the days plans and ensuring the department is clean. Provide quality control and maintain a successful rate. PIT Certified including AGV Pallet Truck and VRC. Exceptional knowledge of decant flow.

Under the direction of the Senior President of the College, I assist with basic administrative functions of the office; processing and monitoring basic office forms; and performing other related activities. I maintain many calendars, including the coordination of meetings for the President. I also assist in making travel arrangements for the President and First Lady of the College and maintain confidential files and records. Primarily acting as a receptionist.

Assists with office duties including data entry and phoning prosepective students.Uses effective communication skills to conduct campus tours for prosepective students and their families.

As part of the Food & Beverage team at Walt Disney Parks and Resorts, I help add a variety of flavors to each guest experience. I worked in a fast-paced environment where I facilitated every element of a high-quality dining experience. Whether I'm working in the dining room or in the kitchen preparing gourmet or quick eats, I helped provide a magical experience for any dining occasion. My responsibilities included taking orders, operating a point-of-sale system (POS register), cash handling, fulfilling orders, food preparation, bussing, general cleaning, stocking items and keeping inventory.I also interacted with guests every day by sharing information, answering questions and providing great guest service!

Work effectively with the public greeting and seating patrons.Assist owner with marketing efforts including email blasts to VIP Club members and newspaper articles.