John Dalton Email & Phone Number

Liverpool, Gb

Bentham, England, United Kingdom

• Lead a team in a fast-paced food retail environment, ensuring smooth operations and maintaining high team morale.• Provide guidance, support, and coaching to team members, fostering a positive work culture, and encouraging professional development.• Oversee the delivery of exceptional customer service, ensuring customer satisfaction and loyalty.

Liverpool Street, England, United Kingdom

• Organised and executed successful in-store demos, providing over 2,000 free samples of new products to potential customers and increasing brand awareness by 40%.• Engaged with more than 10,000 customers to understand their needs and preferences, gathering valuable feedback, and effectively communicating it, including procedure documentation, to relevant stakeholders.

India

Responsible for analysing procurement data, optimising supply chain processes, and collaborating with stakeholders to enhance efficiency and cost-effectiveness in sourcing and procurement activities.* Conducted thorough interviews with managers to identify key business needs, resulting in the development of 10 new project proposals and use cases that addressed these needs and led to a 15% increase in client satisfaction.* Reviewed system operations and identified areas for improvement, leading to the implementation of streamlined processes that reduced operational costs by 10% and increased overall efficiency by 20%.* Facilitated effective communication between business, IT, and executive teams by documenting project guidelines, resulting in a reduction of miscommunication errors by 30% and improved alignment on project objectives.

Tamil Nadu, India

Assist in data analysis, contribute to the evaluation of procurement processes, and support the team in identifying opportunities for cost savings and operational improvements within the supply chain.* Led comprehensive requirements gathering sessions, adeptly documenting stakeholder needs and pain points, translating them into user stories using business process model and notation (BPMN) diagram.* Implemented Waterfall/ Agile methodologies to ensure efficient project delivery and collaborated closely with QA teams to maintain rigorous quality standards throughout the project lifecycle.* Thrived in dynamic Agile, Waterfall, and DevOps environments, fostering collaboration with third-party suppliers and engaging closely with business stakeholders update them As-is and to-be.* Leveraged strong numeracy and analytic skills to interpret and present data effectively, contributing to informed decision-making and successful project outcomes.

Chennai, Tamil Nadu, India

Responsible for procuring non-production goods and services, managing supplier relationships, and negotiating contracts to ensure cost-effectiveness and operational efficiency in areas such as facilities, IT, and general services.• Negotiated 10 Truck Load contracts of USD 100M, yielding an average 20% cost savings and a total annual financial benefit of USD 20M.• Executed detailed analysis on 21 carriers to forecast delivery duration & estimated costs, leveraging a supplier auditing tool to ensure quality compliance metrics.• Analysed past performance data and collaborated with stakeholders to identify key category thresholds & develop alternate contracts, yielding cost reductions of 15-25%. • Created macro to manage Add/ Change/ Delete of product, resulting in a 97% increase in efficiency.• Reconciled invoices with carriers' transactions and identified discrepant records by 14%, contributing to a $200K increase of annual savings.

Tamil Nadu, India

• Revamped employee satisfaction survey by designing and implementing a new feedback mechanism, resulting in a 20% increase in response rate and identification of key improvement areas for Ethos coating and Engineers.• Conducted data analysis on the employee satisfaction survey results, identifying top drivers for job satisfaction such as opportunities for growth and development, leading to an implementation of a mentorship program that increased retention rates by 15%.• Collaborated with HR department to create customized training programs that addressed identified skill gaps among employees, leading to an overall improvement of productivity by 10%.

Tamil Nadu, India

• Conducted market research and analysed sales data to identify customer trends, resulting in a projected increase of 10% in TATA Motors sales for the upcoming quarter. • Collaborated with the finance department to create financial models forecasting potential revenue from TATA Motors sales, estimating a total of $1.5M in profits over the next year.

Master Of Science - Ms, Business Analytics And Big Data

Master Of Business Administration - Mba, Human Resources Management, First Class

Bachelor Of Business Administration - Bba, Business Administration And Management, General, First Class