As the Head of Human Resources & Academy Solutions at Meraque Group, I am responsible for driving the human capital strategy and cultivating a high-performing organizational culture. With a deep passion for empowering people and fostering growth, I am dedicated to attracting, developing, and retaining top talent while aligning our workforce with the company's vision and objectives. Developing and executing a comprehensive human capital strategy to support business growth and enhance organizational effectiveness.Overseeing talent acquisition, employee engagement, training and development, and succession planning initiatives.Championing diversity, equity, and inclusion efforts to create a vibrant and inclusive workplace culture.Designing and administering competitive compensation and benefits programs to attract and retain top performers.Establishing robust performance management systems and driving organizational change initiatives.Collaborating with executive leadership to align HR strategies with business objectives and foster strategic partnerships.Identifying and nurturing high-potential leaders through leadership development programs and succession planning strategies.

As COO at RedRadar International, I assist the CEO in managing and optimizing company operations to drive growth and efficiency. My role spans across multiple functions, including:Business Development: Spearheading strategic initiatives to expand our business reach and create new opportunities for growth.Customer Relationship Advisory: Providing guidance to the team on cultivating strong client relationships and ensuring customer satisfaction.Marketing & Digital Content: Supporting the development of marketing strategies and digital content to enhance brand presence and engagement.Website Development & Branding: Actively involved in website development, branding initiatives, and overall digital transformation.Recruitment & HR Outsourcing: Overseeing the operations of our recruitment and HR outsourcing business channel, ensuring alignment with industry best practices and client expectations.My role allows me to contribute to the overall direction and success of RedRadar International by ensuring seamless operations and building a robust market presence.

As the Executive Director of RedRadar International, I play a pivotal role in supporting the CEO to initiate and develop new business channels, including HR Outsourcing, RedRadar Academy, and Pertubuhan Kebajikan RedRadar, while also leading client meetings to drive business development.Key responsibilities include:Business Development & Strategy: Assisting in creating and growing new ventures, ensuring they align with RedRadar's mission and objectives.Brand Ambassador: Serving as the face of RedRadar, ensuring our company’s mission and vision are communicated internally and externally, and that employees, clients, and business networks receive the right message.Expectation Management: Managing both business and client expectations to foster strong relationships, and being the first point of contact for introducing new business ideas and strategies.This role enables me to shape the strategic direction of RedRadar, ensuring long-term growth while upholding the company's core values.

As VP of Recruitment & Operations, I provide day-to-day leadership and management that aligns with RedRadar's mission and core values, ensuring the company meets and surpasses its business objectives in sales, profitability, and growth.Key responsibilities include:Strategic Leadership: Designing and implementing business strategies, plans, and procedures to drive company growth and operational efficiency.Operational Oversight: Overseeing daily operations across recruitment, asset management, marketing, and branding, making necessary adjustments to optimize performance.Process Improvement: Continuously evaluating the effectiveness and efficiency of both internal and external processes, identifying opportunities for improvement.Growth Initiatives: Spearheading the development and implementation of effective growth strategies, ensuring they are communicated and executed across the organization.Client Liaison: Acting as a key liaison between the company and clients to ensure quality assurance and satisfaction.Mentorship & Performance Management: Mentoring employees, including management staff, to foster maximum performance and dedication, while also evaluating team performance using data-driven insights and sales plans.Communication & Problem-Solving: Promoting open communication to improve information flow and resolve challenges.Reporting & Expansion: Reporting key matters to the CEO and actively participating in expansion activities and partnerships.Client & Partner Relationships: Managing and nurturing relationships with clients and partners to strengthen collaborations.This role allows me to drive operational excellence while fostering a culture of growth and innovation within the company.

As the Recruitment Manager, I lead a team of 7 recruitment consultants, ensuring effective resume submissions and maintaining high-quality service for our clients. Reporting directly to the CEO, my responsibilities are distributed across key areas:Recruitment (30%): Actively involved in the recruitment process, reviewing resumes before submission to clients and ensuring the quality and alignment with client expectations.Client Acquisition (30%): Focusing on expanding our client base and building lasting partnerships to grow the business.Administrative & Team Management (40%): Overseeing the team’s performance, providing strategic direction for profile submissions to meet KPIs, and managing administrative tasks to streamline operations.Client Relationship Management: Maintaining strong relationships with clients and business partners, ensuring a positive and productive collaboration between the agency and its partners.This role allows me to balance recruitment expertise with leadership, client development, and operational management to contribute to the company's overall success.

As a Recruitment Consultant at RedRadar International, I specialized in headhunting and recruiting mid-career professionals, particularly in the banking sales sector. My role was focused on:Headhunting & Recruitment: Expert in sourcing and placing candidates in mid-career and banking sales positions.Sales Target Achievement: Successfully met quarterly sales targets assigned by the company, contributing significantly to revenue growth.Client Acquisition & Planning: Involved in the strategic planning and execution of client acquisition activities to expand our client base.Reporting & Compliance: Ensured all necessary reports were in place and maintained transparency in operations.Business Relationship Management: Acted as the key point of contact for clients, maintaining strong business relationships and ensuring high client satisfaction.From June 2013 to October 2015, I generated an estimated total sales of RM450,000, reflecting my strong performance and contribution to the company's success.

Was travelling and working around some Asia countries - Singapore, Phnom Penh, Bangkok, Ho Chi Minh City, Cambodia for the period of almost 6 years. Just to explore my other sides of personal strength and involved in many areas of work such as social media marketing, advertising, customer relationship, journal writing, etc.Coming back to Malaysia on October 2012 and reside in Penang before been offered to work in KL on March 2013.

Be a very hands on recruiter. I do everything from A to Z. My manager told me that I am good in making reports, and yes I am. For the first 6 months, I am responsible to handle recruiter for Shopping Centre Development division (mostly for construction, leasing, facility management, development, and shopping centre operation department). And for the 2nd half year of my serving, I in charge for Business Support recruitment (marketing, admin, finance, IT BPO before been assigned to handle AEON Bandaraya Melaka opening. I also very active in company activities, always be excited for outside recruitment, the one that coordinating for career fairs or walk in interview and till now I still have a very good relationship with my former HR partner in the company.Be AEON people, I am so bless with amazing team, and 1 year with the company, is equal like 3 years serving with other company out there.