Daniel Lane Email & Phone Number

Letterkenny, IE

Letterkenny, County Donegal, Ireland

Letterkenny, County Donegal, Ireland

Supporting leaders in making accurate, data-driven decisions to improve the healthcare system for the members we serve.

Launched the first Government Operations Grievances team in Ireland. Responsible for managing and motivating a team of 20 coordinators responding to written member grievances. Ensuring quality and performance targets are adhered to, and cases are resolved to meet departmental and regulatory time frames. Worked closely with Learning & Development to develop.

Identifying opportunities and implementing technical solutions to improve upstream automation across Employer and Individual insurance lines. Working with stakeholders and Subject Matter Experts to gather, document and model business requirements. Writing User Acceptance Test cases, system testing and reporting to ensure releases are correctly implemented.

Assessing US medical claims to ensure they are paying as per members’ contracted benefits. Adjusting claims for financial or procedural defects. Recalling defective claims and initiating recovery proceedings.

Letterkenny, Co Donegal, Ireland

Developed the marketing strategy for this leading regional fashion retail chain. Introduced new customer analytics and reporting tools to enable the business to make measurable decisions based on accurate, real-time data, which significantly reduced media spend. Planned and implemented promotional campaigns to increase customer footfall, frequency of.

Letterkenny, Co Donegal, Ireland

Responsible for all aspects of branding and communications for this award-winning agritech start-up. Secured national and international media coverage, and organised domestic and international trade shows. Implemented a new partnership programme to drive affiliate sales. Worked with the Business Development team to create a new onboarding process to.

London, United Kingdom

Developed the content, SEO and social media strategies for one of the UK’s largest insurance companies’ home, motor and travel insurance propositions. Developed and implemented new customer service protocols to expedite claim resolutions and maintain brand reputation. Helped implement the brand’s new transparency and trust agenda, as well as operational.

London, United Kingdom

As part of the then newly appointed Brand Team, I developed the content, SEO and social media strategies for the compilers of the UK’s national music and video charts to help transition it from a B2B organisation into a consumer-facing brand in its own right. Actively managed stakeholders (the board, trade associations, labels, management, artists and.

London, United Kingdom

Developed the online strategies for two of the UK’s leading radio stations (Kiss FM and Magic 105.4) and their sister music TV channels. Liaised with the programming, marketing, and the advertising teams to ensure that all editorial and advertorial content was on brand and delivered to deadline. Ensured appropriate staffing levels for the team.

London, United Kingdom

Managed and mentored a high performance team of 15 in-house staff and more than 30 freelance writers and photographers. Assumed additional responsibility for digital in 2007, successfully relaunching www.kerrang.com. Launched the brand onto social media, and developed brand extensions such as the hugely successful Kerrang! Podcast. Worked closely with the.

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Bath, United Kingdom

London, United Kingdom

West Midlands

West Midlands, United Kingdom

Wolverhampton, United Kingdom