Daniel Lane Email & Phone Number

Letterkenny, Ie

Letterkenny, Ie

Letterkenny, County Donegal, Ireland

Letterkenny, County Donegal, Ireland

Supporting leaders in making accurate, data-driven decisions to improve the healthcare system for the members we serve.

Launched the first Government Operations Grievances team in Ireland. Responsible for managing and motivating a team of 20 coordinators responding to written member grievances. Ensuring quality and performance targets are adhered to, and cases are resolved to meet departmental and regulatory time frames. Worked closely with Learning & Development to develop a new training curriculum.

Identifying opportunities and implementing technical solutions to improve upstream automation across Employer and Individual insurance lines. Working with stakeholders and Subject Matter Experts to gather, document and model business requirements. Writing User Acceptance Test cases, system testing and reporting to ensure releases are correctly implemented.

Assessing US medical claims to ensure they are paying as per members’ contracted benefits. Adjusting claims for financial or procedural defects. Recalling defective claims and initiating recovery proceedings.

Letterkenny, Co Donegal, Ireland

Developed the marketing strategy for this leading regional fashion retail chain. Introduced new customer analytics and reporting tools to enable the business to make measurable decisions based on accurate, real-time data, which significantly reduced media spend. Planned and implemented promotional campaigns to increase customer footfall, frequency of purchase and average spend. Created a business case to expand into online sales, and project managed the website build including requirement… Show more Developed the marketing strategy for this leading regional fashion retail chain. Introduced new customer analytics and reporting tools to enable the business to make measurable decisions based on accurate, real-time data, which significantly reduced media spend. Planned and implemented promotional campaigns to increase customer footfall, frequency of purchase and average spend. Created a business case to expand into online sales, and project managed the website build including requirement gathering, documenting technical solutions, tendering contractors and business partners, and developing inventory management procedures. Show less

Letterkenny, Co Donegal, Ireland

Responsible for all aspects of branding and communications for this award-winning agritech start-up. Secured national and international media coverage, and organised domestic and international trade shows. Implemented a new partnership programme to drive affiliate sales. Worked with the Business Development team to create a new onboarding process to increase conversions (from existing process analysis, requirement gathering and plotting user journeys, to development, AB testing and launch)… Show more Responsible for all aspects of branding and communications for this award-winning agritech start-up. Secured national and international media coverage, and organised domestic and international trade shows. Implemented a new partnership programme to drive affiliate sales. Worked with the Business Development team to create a new onboarding process to increase conversions (from existing process analysis, requirement gathering and plotting user journeys, to development, AB testing and launch). Represented the brand at meetings with the Minister for Agriculture, Food and the Marine, Simon Coveney TD, and Minister for Finance, Michael Noonan TD. Helped secure acceptance into Microsoft Ventures’ London Accelerator Programme, which resulted in £500,000 (approx. €675,000) of investment from the US tech giant. Show less

London, United Kingdom

Developed the content, SEO and social media strategies for one of the UK’s largest insurance companies’ home, motor and travel insurance propositions. Developed and implemented new customer service protocols to expedite claim resolutions and maintain brand reputation. Helped implement the brand’s new transparency and trust agenda, as well as operational risk and compliance procedures. Worked closely with my counterparts from other brand OpCos to ensure consistency and share resources. Helped… Show more Developed the content, SEO and social media strategies for one of the UK’s largest insurance companies’ home, motor and travel insurance propositions. Developed and implemented new customer service protocols to expedite claim resolutions and maintain brand reputation. Helped implement the brand’s new transparency and trust agenda, as well as operational risk and compliance procedures. Worked closely with my counterparts from other brand OpCos to ensure consistency and share resources. Helped develop a new responsive website, and significantly improved product placings in organic search. This increased inbound traffic to www.axa.co.uk by 20%. Created an online hub for AXA’s RoadSafe Schools campaign, which was launched at a Parliamentary reception, hosted by then Secretary of State for Transport, the Rt Hon Sir Patrick McLoughlin MP. Show less

London, United Kingdom

As part of the then newly appointed Brand Team, I developed the content, SEO and social media strategies for the compilers of the UK’s national music and video charts to help transition it from a B2B organisation into a consumer-facing brand in its own right. Actively managed stakeholders (the board, trade associations, labels, management, artists and government ministers), licensees, and the media (TV, radio, print and online) to ensure a consistent message and maximize exposure. Wrote the… Show more As part of the then newly appointed Brand Team, I developed the content, SEO and social media strategies for the compilers of the UK’s national music and video charts to help transition it from a B2B organisation into a consumer-facing brand in its own right. Actively managed stakeholders (the board, trade associations, labels, management, artists and government ministers), licensees, and the media (TV, radio, print and online) to ensure a consistent message and maximize exposure. Wrote the brand’s press releases, and provided commentary on key chart-related events and feats to media. Launched two new websites (from writing business cases, requirement gathering and system design, to tendering contractors, documenting technical solutions, and writing user manuals). Provided analytics reporting and data analysis. www.officialchars.com was the fastest growing entertainment website in the UK in 2012 and 2013, according to ComRes data. Show less

London, United Kingdom

Developed the online strategies for two of the UK’s leading radio stations (Kiss FM and Magic 105.4) and their sister music TV channels. Liaised with the programming, marketing, and the advertising teams to ensure that all editorial and advertorial content was on brand and delivered to deadline. Ensured appropriate staffing levels for the team.

London, United Kingdom

Managed and mentored a high performance team of 15 in-house staff and more than 30 freelance writers and photographers. Assumed additional responsibility for digital in 2007, successfully relaunching www.kerrang.com. Launched the brand onto social media, and developed brand extensions such as the hugely successful Kerrang! Podcast. Worked closely with the events and marketing departments, as well as the other brand OpCos, to oversee the execution of key projects. Represented the brand as a… Show more Managed and mentored a high performance team of 15 in-house staff and more than 30 freelance writers and photographers. Assumed additional responsibility for digital in 2007, successfully relaunching www.kerrang.com. Launched the brand onto social media, and developed brand extensions such as the hugely successful Kerrang! Podcast. Worked closely with the events and marketing departments, as well as the other brand OpCos, to oversee the execution of key projects. Represented the brand as a media spokesperson (including live interviews on national TV and radio). I was part of the management team which took the magazine to its highest ever ABC (Audit Bureau of Circulations) sales figure, and to become the biggest-selling weekly music publication globally. Show less

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Bath, United Kingdom

London, United Kingdom

West Midlands

West Midlands, United Kingdom

Wolverhampton, United Kingdom