Daniel Brown Email & Phone Number

Hitchin, GB

Hitchin, England, United Kingdom

• Lead Girbau UK's Customer Operations, driving significant enhancements in customer satisfaction and operational efficiency.
• Direct Girbau UK's Customer Operations division, driving significant enhancements in customer satisfaction and operational efficiency through innovative, data-driven service solutions. Spearhead customer journey.
• Build and maintain robust relationships with national key accounts, acting as the primary contact for escalations and strategic discussions. Tailor services to improve client satisfaction and loyalty.
• Oversee daily operations of contact centre and account support functions, ensuring timely and effective service delivery. Manage a team providing support to commercial and industrial laundry clients.
• Identify opportunities for process enhancements and implement changes to optimise efficiency, service quality, and client satisfaction. Leverage customer feedback and data analysis to refine strategies.
• Provide strong leadership to a ten-member team, including Service Administrators, Customer Service Area Controllers and Key Account Relationship Manager. Foster a collaborative and high-performing environment through.

Stotfold, England, United Kingdom

• Effectively managed the Client Success and Supporter Experience functions, orchestrating twelve national charity fundraising campaigns. Ensured strategic development and continuous improvement of campaigns aligning.
• Developed and executed a strategic framework for Client Success, fostering a culture of exceptional client experience and significantly enhancing net retention through comprehensive channel utilisation.
• Led a team of Client Success Managers and Supporter Experience Officers, ensuring the delivery of top-tier services across a diverse portfolio of national charity clients and campaigns, achieving consistently high.
• Managed call centre operations, overseeing inbound and outbound activities to ensure efficient handling of supporter interactions, enhancing overall customer satisfaction and operational efficiency.
• Formulated and implemented innovative client success strategies, driving client satisfaction and retention, resulting in significant revenue growth and strengthened long-term partnerships.
• Pioneered proactive customer success initiatives, including an industry-leading onboarding and mobilisation framework, conducting regular strategic reviews and client health assessments to foster engagement and advocacy.

London, England, United Kingdom

• Pioneered the creation, development, and leadership of the Foundation's Monitoring and Evaluation (M&E) function, shaping its core processes and guiding principles. Orchestrated and guided a proficient team of M&E.
• Established the development and adoption of a national Monitoring and Evaluation (M&E) framework, positioning the Football Foundation as a thought leader in the field. Led a team of data analysts, fostering a culture.
• Utilised advanced data analysis tools including Tableau, SQL, and Excel to evaluate both quantitative and qualitative data, resulting in valuable insights into facility management, financial performance, sport.
• Pioneered and orchestrated nationwide support day meetings across all 51 county football associations. This initiative successfully facilitated the support and development of over 1,000 grassroots sport projects.
• Managed complex M&E databases, ensuring data accuracy, security, and accessibility. Introduced efficient data management practices, streamlining reporting processes and enabling quick decision-making.
• Engaged proactively with key stakeholders, including the funding partners - The Football Association, the Premier League, and the Government. This engagement involved sharing insights, fostering collaboration, and.

London, England, United Kingdom

• Office & Facilities Manager for one of the UK's largest resellers of large format printing equipment and supplies.
• Provided comprehensive administrative support to the executive team and staff, including scheduling meetings, managing calendars, handling correspondence, and coordinating travel arrangements.
• Collaborated closely with the HR department on tasks such as recruitment, onboarding, maintaining employee records, and addressing personnel enquiries or concerns.
• Efficiently managed office supplies, proactively ordering new inventory when required, and guaranteeing the availability of essential materials and equipment for day-to-day operations.
• Contributed to budget planning efforts and maintained control over office expenses, meticulously tracking spending, managing invoices, and overseeing payments.
• Ensured meticulous organisation and secure storage of both physical and digital documents and files, facilitating easy retrieval and compliance with data protection regulations.

London, England, United Kingdom

• Assistant Regional Manager (London) for the world’s leading company for elevator and escalator manufacturing, installation, and service.
• Assisted in the management of a portfolio of commercial and public properties within London.
• Coordinated and managed the delivery of contracted maintenance service visits.
• Managed customer service level agreements and resolved contractual issues.

London Borough Of Islington, England, United Kingdom

• Assistant Audio Engineer for one of the UK's largest orchestral recording studios, specialising in film and television scores.
• Assisted with the recording and editing of film scores, albums and advertising jingles.