Daniel Vu Email & Phone Number

- Manage, lead, and empower a 6-person global customer success team specializing in the consultation and management of 16+ enterprise-level gym brand clients with 1850 locations operating ABC’s flagship gym billing and operations management software product across North America, APAC, and EMEA. - Cultivate, strengthen, and maintain key relationships with C-suite executives and ELT members from top clients to drive revenue growth, expand platform adoption, and enhance customer satisfaction.- Created monthly support reports and introduced monthly training for all operating locations to streamline business operations and drive product adoption and utilization while proactively identifying and capitalizing on strategic upselling opportunities to increase monthly recurring subscription revenue by 93+%.

- Led the planning and execution of new product implementations for clients, developed and refined strategic release communications, and designed and implemented client migration plans with cross-departmental teams of 12+ staff.- Provided strategic recommendations to the Senior Leadership Team to address risks and drive the successful planning and development of new initiatives to optimize customer success operations.- Analyzed client business requirements to identify new opportunities and potential synergies that increased productivity, customer satisfaction, and product adoption.

- Served as a member of the 6-person Executive team spearheading the development and execution of key global sales, go-to-market, and business development strategies for an international wholesale distribution business, including strategic increases to product pull-through in support of distribution partners, to drive 2-5% YoY sales growth.- Led a comprehensive restructuring of the entire sales organization and adapted P&L management strategies to the CEO’s short and long-term vision to achieve 10% overall sales growth and up to 50% growth in key global markets.- Created a $25M P&L with new cost centers and budgets assigned, developed a new regional division, and designed 3-5-7 year forecasts with the CEO to create a new forecast and growth model.

- Grew the Western region’s overall business by leveraging existing business and establishing new strategic partnerships with key stakeholders and decision-makers in the restaurant, winey, and event spaces.- Enhanced sales and brand visibility by organizing sponsorships for high-impact industry events, including the Washington Food & Wine Festival and wine glass educational seminars at notable wineries and private member clubs.

- Developed and executed international strategies for the Domaine Chandon and Newton Vineyard brands across 24 countries while optimizing distribution operations, improving forecasting, reducing waste, and ensuring alignment with local brand marketing, PR, and sales strategies to increase key export market profit contributions from 8% to 10%.- Managed the international operating budget, including A&P, T&E, P&L, and 5-year strategic plans.- Performed in-depth analysis of financial reports and market data to identify opportunities and risks while developing global sales and marketing strategies and planning brand strategy events and sales programs.

Master Of Marketing & Management Of Wines & Spirits, Distinction

Executive Education - Certificate Of Business Excellence

Violin & Vocal Performance