Strategic Leadership: - Lead a high-performance team of industry professions. - Manage the in-house small businesses and rental spaces to ensure their success - Implemented innovative programs to enhance the facility's market position. Operational Excellence: - Oversee day-to-day operations, ensuring a clean, safe, and efficient facility. - Managed budgets, controlled costs, and optimised resource allocation. Customer Relations and Retention: - Built strong relationships with members, addressing concerns promptly. - Implement effective retention strategies to enhance customer satisfaction. - Created and launched diverse fitness programs, tailored to meet member needs. - Monitored program effectiveness and adjusted based on member preferences. Marketing and Promotion: - Developed and executed marketing strategies, attracting new members and creating brand awareness. - Utilise digital platforms for community engagement and promotion. Financial Management and Compliance: - Prepared and managed the facility's budget, meeting financial targets. - Ensured compliance with health and safety regulations and industry standards.

Retention: - Ensure member satisfaction with services and facility. - Customer interaction and relationship building. - Creation of member appreciation programs as well as in house marketing promotions. - Front of house representative for sales and member introductions. - Liaising with low usage members offering support, motivational tools and motivation techniques to ensure they are getting optimal service to ensure goal success. Personal Trainer: - Head personal trainer responsible for assisting trainers with marketing and training methods to increase client base and industry reputation. - Create customised workout plans based on individual realistic goals and fitness levels. - Adapt routines to accommodate clients' needs and preferences. - Inspire and motivate clients to achieve their fitness objectives. - Provide positive reinforcement and guidance throughout their journey. - Build strong relationships to enhance client commitment. - Encourage long-term dedication to fitness and well-being. Sales: - Warm Lead direct sales - Walk in, referral and submission. - Conduct market research to identify selling points and opportunities. - Develop and maintain relationships with clients, understanding their needs and providing tailored solutions. - Schedule and conduct meetings with prospective clients to present products or services. - Maintain a detailed understanding of products, services, and ndustry trends.

Answering Phones and Email: - Responding to phone calls and emails promptly and professionally. - Directing inquiries to the appropriate individuals or departments. Scheduling and Calendar Management for Sales: - Coordinating appointments, meetings, and events. - Managing and updating calendars for individuals or teams. Filing and Document Management: - Organising and maintaining physical and digital files. - Ensuring documents are properly stored and easily accessible. Data Entry: - Inputting and updating data in membership databases. - Ensuring accuracy and completeness of information with client forms and end of day duties. Customer Relations: - Meeting potential clients and members, introducing them to the facility and building a relationship to better find their needs. - Ensuring a positive encounter to set a standard of service - Handling of customer concerns, inquiries and goal setting