I am the product owner of ServiceNow, Salesforce Service Cloud, Salesforce Marketing Cloud, and Sharepoint. I am responsible for not only the operations & maintenance of these applications but also responsible for the strategic roadmap of these applications as well.

I am the product owner of ServiceNow, Salesforce Service Cloud, Salesforce Marketing Cloud, and Sharepoint. I manage these teams and ensure that the work we do enables these enterprise applications to thrive at Chipotle.

Contributes to the overall management of the IT Corporate Support team. Provides administrative and technical support to Corporate Users. Support production support includes: network, server, data center, outsourced hosting environments, security, internal/external development, applications, systems, corporate and restaurant systems.Help develop a team of top performers by conducting one on ones, observing interactions with end users, driving personal development plans with the team, and identifying and coaching towards career growth opportunities.

Provide IT operational support for desktop systems at Chipotle’s corporate locations (DEN, CAC, NYC) and teleworkers. Focusing on providing high quality and effective customer service in the support and installation of personal computers, Macintoshes and related peripherals.•Providing end user customer support for desktops and general office support for IT related equipment including Windows and Mac computers, printers, scanners, etc.•Order and allocate hardware for IT and software licenses.•Determining impact of and testing changes to desktop/laptop hardware environment.•Providing training to users on tools and applications.•Maintaining desktop applications. a.virus protection, workstation backups, client management suite, MSOffice, etc.•Occasional assistant to Tier 2 / Tier 3 server and networking support coworkers.•Troubleshoot IT hardware and software.•Configuring new and replacement desktop/laptop hardware.•Perform periodic hardware inventory at Chipotle office(s).•Maintaining positive collaborative relationships with the corporate user community.•Maintain an ongoing queue of service support tickets.

Provide IT operational support for desktop systems at Chipotle’s corporate locations (DEN, CAC, NYC) and teleworkers. Focusing on providing high quality and effective customer service in the support and installation of personal computers, Macintoshes and related peripherals.•Providing end user customer support for desktops and general office support for IT related equipment including Windows and Mac computers, printers, scanners, etc.•Order and allocate hardware for IT and software licenses.•Determining impact of and testing changes to desktop/laptop hardware environment.•Providing training to users on tools and applications.•Maintaining desktop applications. a.virus protection, workstation backups, client management suite, MSOffice, etc.•Occasional assistant to Tier 2 / Tier 3 server and networking support coworkers.•Troubleshoot IT hardware and software.•Configuring new and replacement desktop/laptop hardware.•Perform periodic hardware inventory at Chipotle office(s).•Maintaining positive collaborative relationships with the corporate user community.•Maintain an ongoing queue of service support tickets.

Troubleshoot and resolve operating systems and District application software problems.• Install District software applications and software images on Windows and MAC platforms.• Maintain and repair desktop and laptop computers.• Assist with District network, e-mail, and Internet connections on computers and mobile devices.• Install and maintain District instructional technology equipment.• Retrieve and deliver District computer equipment for installation, maintenance and/or repair.• Maintain equipment repair and maintenance records for District computers.• Interact with District instructional staff to deliver a high level of service and customer satisfaction.

Photography based on lifestyle and adventure. Subjects include portraits, weddings, and adventure sports. The goal is to capture people doing amazing things around this beautiful planet.

Founded and developed MyOnlineTechGuy which is a website dedicated to providing tutorial videos that break down technology topics into bite-sized chunks. We also offer one-on-one personal training and consulting.

Developed, themed, and maintained Mirren's Drupal membership website along with all IT equipment for their Seattle office. Responsibilities included coding using PHP, HTML, CSS, & Javascript. IT equipment covered both Mac computers, printers, and surveillance equipment.

Promoted due to outstanding performance as a leader: Ranked top 10% of all 300 active leaders for three years running and placed in the top 5 leaders in the company in 2009.• Worked closely with regional manager to ensure top quality trips in all of California.• Managed trips in five regions, 25 different trip itineraries, 30 leaders, and over 100 trips eachyear showing strong attention to detail and keen sense of logistics.• Generated contracts with hotels, restaurants, and local vendors such as wineries and raftingcompanies.• Developed new trips and updated current running trips as needed in the California region.

Learned and worked in multiple printing departements on a rotational basis to gain experience in all aspects of a printing company.

Took photos for yearbook, led children on 3-day hiking trips, and was a camp counselor for a group of 11 boys.

Assisted at the check-out stands and helped manage food inventory.