Provide technical governance over development standards.Liaison with the other technology teams and process owners to define, execute and manage enhancements and new development.Coach/Mentor developers in ServiceNow ITSM and Catalog ServicesA key participant in the creation of and streamlining processes that took Delivery from 200 enhancements a year, to 500 enhancements accepted in 2022 and 670 in 2023. Review and approve scope estimates for the Delivery Team after reviewing requirements with stakeholders.Responsible for developing high priority stories, owning them from start to completion.Analyze and troubleshoot technical issues and deficiencies, conducting root cause analysis.Served as the Subject Matter Expert (SME) for ITSM and Catalog Services best practices.Managed the review process between Delivery Team and the ServiceNow Architects.Drive routine and emergency Release Management activities for code deployment.

Was the Senior Consultant for multiple clients where we designed and implemented new modules in the ITSM space. I also mentored the Junior Consultants on best practices and assisted them with issues and deficiencies in their projects. Was the point of contact for stakeholders and business areas.

One of a small team of consultants who were responsible to estimate and qualify the ManagedNow Demands that are submitted by the many companies and clients we support. Also maintain relationships with client stakeholders to promote future opportunities.Resolve ManagedNow Demands through creation of new elements or modifications to existing aspects of client instances, troubleshooting issues and defect fixes followed by participating in regular peer code reviews to ensure high-quality and low defect outcomes.

Analyze business requirements and develop technical requirements. Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup (Incident, Problem, Change, Knowledge and Service Catalogs), workflow administration, reporting, data imports, LDAP integration, custom scripting, service portal, NOW/Agent mobile, Agent workspace, and third party software integrations.- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.- Provides suggestions and alternatives to technical challenges to meet business solutions.- Importing data from various Data Sources using Import Sets and Transform Maps.

Single consultants who was responsible to estimate iPOWER cases and assign to the technical consultants in the iPOWER team. Cases are submitted by the many clients and companies Crossfuze supports.

Contract position to assist with on-going projects and desktop tickets utilizing ServiceNow as the ticketing system. I am also imaging desktops, as well as installing software, using Microsoft System Center Configuration Manager (SCCM) plus breaking down reclaimed desktops, ie. removing hard drives so they can be salvaged.

I assisted the Desktop Support team with imaging and deploying desktops so that they could focus on break fix tickets. I also handled some break-fix and customer issues, diagnosing and troubleshooting in order to maintain proper functionality. I did jobs outside of the specified scope such as resetting multiple Cisco switches and routers to factory default settings so they could be auctioned to assist all of the IS department.

Temporary contract work. My main responsibility was assisting with the migration from the Ascension Network to Tenet Health Network. I handled the migration of client emails to include data files and calendars. I was also responsible for imaging new Dell desktop and laptops for their clients, and assisted with daily Incident tickets, daily maintenance of assets, and cable management.

My main responsibilities was general support, administration, and maintenance of the ServiceNow platform and associated applications to include integrations with PagerDuty, CA Client Automation, VMWare VCenter and in internal application in development called Non-Employee Labor Management (NELM) and monitoring the health, usage, and overall compliance of ServiceNow. I was the primary lead for the backup of ServiceNow into a local Oracle database utilizing the application called SnowMirror. SnowMirror backs up all the ServiceNow tables as well as the attachments in each ticket, which we use for CIP Auditing purposes. SnowMirror is also used to assist in the integration of the NELM project.My other responsibilities were maintaining our RMG Networks Symon boards and Design Studio applications, Cisco Secure Access Control System (ACS), McAfee ePolicy Orchestrator, and CA Client Automation. While performing the On-Call function for my team I was also responsible to handle emergency calls/alerts that come in through PagerDuty to resolution.

As a Desktop Support Professional I installed, configured, tested, maintained, monitored, and troubleshot end-user workstations and related hardware and software in order to deliver required desktop service levels. I led the Desktop Modernization Project to upgrade all user machines to Windows 7 with Office 2010. Also I have been participating in IT projects such as McAfee Whole Disk Encryption as needed to provide expertise, guidance, or training. I manage Service Requests, Changes and Incidents previously utilizing IBM’s Maximo ticketing system and then ServiceNow. I ensure ITIL change control and release management processes are being followed as well as create the weekly planned outage report.I also assist the Help Desk personnel through monitoring the queue and taking inbound phone calls as needed.

While at Coldwell Banker Residential Brokerage I single-handedly managed the Information Technology needs for all Tucson/Greenvalley Coldwell Banker branches. This involved assisting the 300+ Real Estate Agents with their computing and phone issues in person, over the telephone as well as through e-mail. Being the single point of contact for all of Tucson I would assess the need for and implement performance upgrades to Corporate PC's, including the installation of CPUs, I/O and NIC’s, hard drives, and RAM.I also re-imaged all corporate machines utilizing Symantec Ghost.I constantly demonstrated my ability to work both independently and as part of a larger team collaborating with LAN technicians and network administrators to ensure efficient operation of the company’s desktop computing environment over all branches. I completely replaced the phone and data systems in three branches and liaised with third-party support and PC equipment vendors to maintain enterprise IT infrastructure and security applications.

For the short time I was at LeeShanok Network Solutions as a Network Engineer I maintained the network configurations for over 60 individual clients, and created new user accounts in Active Directory for those multiple companies. I maintained clients Exchange Server and MX records as well as the Spam Filter using GFI Mail Essentials. I also installed, diagnosed, repaired, maintained, and upgraded PC hardware and equipment to ensure optimal performance. I led multiple projects including updating all Visio diagrams, consolidation of all project information in one location, and documentation of all motherboard information for all Service Plan customers.I also studied and received the Microsoft Certified Technology Specialist (MCTS) certification in Microsoft Vista.

When I was a technical support representative at Ecora Software, a start-up software company, I recieved in-depth experience in installing and troubleshooting patch management and auditing software, for corporation’s security solutions. I would work with corporations to streamline the patch management and I would need to research and recreate customer issues and environments utilizing VMWares LabManager. Being the front line I would escalate potential defects to development and continued to work with development and the customer until the defect was resolved.I was promoted to second level support where I provided more assistance and mentoring to the Level 1 Technical Support Representatives. I would document and publish troubleshooting information for use by other team members.

While at Keane and then Convergys, once the contract was purchased by them, I would perform analysis, diagnosis, and resolution of complex desktop and network problems for end users, and recommend and implement corrective solutions through incoming calls and e-mails. I became a proficient queue management professional with the ability to analyze, assess and properly prioritize tasks in fast-paced, high-pressure environment managing 200 frontline technicians at multiple sites to maintain the high standard of Microsoft service levels..I was chosen to be a technical instructor for Canadian Compaq Desktops and Laptops while at Convergys due to my knowledge and ability to learn quickly.

http://usmilitary.about.com/od/airforceenlistedjobs/a/afjob2r1x1.htmSpecialty Summary: Plans, schedules and organizes use and maintenance of aircraft, engines, munitions, missiles, space systems, aerospace ground equipment (AGE), and associated support systems. Documents and maintains aircraft, engines, missiles, munitions, AGE, and associated support systems records. Maintains generation flow plans for units required to meet emergency war order and wartime tasking. Analyzes maintenance information and requirements and develops visual presentations. Monitors aircraft maintenance scheduling effectiveness.

Plans and schedules aerospace vehicle maintenance and utilization requirements. Develops plans and establishes production schedules to meet mission requirements. Schedules aerospace vehicles, AGE, munitions, missiles, space systems, and associated support systems through maintenance phases. Determines maintenance capabilities to aid in developing operational schedules. Prepares weekly, monthly, quarterly, and annual utilization schedules for known maintenance and operational mission and training requirements. Coordinates with base activities to ensure support is available to meet schedules. Manages aerospace vehicles, engine munitions, missiles, space systems, AGE, and selected equipment inventory data. Reconciles flying hour data with Operations.Schedules and monitors workload requirements. Ensures the maintenance operation center (MOC) supervisor and appropriate Maintenance and Operation Group commanders are advised of maintenance capabilities, limiting production factors, and adherence to maintenance schedules. Uses automated system to schedule and monitor maintenance activities' workload. Schedules maintenance jobs, helps establish work priorities, and monitors completion times.