David O'Leary Lib Qfa Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Responsible for submitting small business loan applications on behalf of customers. I look after both established and new businesses customers in any industry other than agriculture.A traditional application will include contacting the customer to gather information, assessing the businesses bank accounts, financial accounts as well as the history of the business and the quality of their proposal.I am required to assess the owners of the business also, summarize their personal financial… Show more Responsible for submitting small business loan applications on behalf of customers. I look after both established and new businesses customers in any industry other than agriculture.A traditional application will include contacting the customer to gather information, assessing the businesses bank accounts, financial accounts as well as the history of the business and the quality of their proposal.I am required to assess the owners of the business also, summarize their personal financial circumstances and quantify the impact this may or not have on business finances. My experience in personal lending can assist in this process.The main skills required in this role would be the ability to read and assess business financial accounts, credit checks, business and personal current account performance, industry trends and traits, lending track record, factors that can affect business in the short and medium term and the ability to get this required information from customers over the phone. Show less

Killester, Dublin

My responsibilities as a representative on the Microsoft Xbox contract were varied over my time with the company. The majority of the time I spent there involved answering calls from gamers and parents. Any call could contain any combination of hardware, networking, account or billing issues. We strived to provided first call resolution to these issues with as high a level of customer satisfaction as possible.I also spent several months on the chat contract for Microsoft Xbox. This… Show more My responsibilities as a representative on the Microsoft Xbox contract were varied over my time with the company. The majority of the time I spent there involved answering calls from gamers and parents. Any call could contain any combination of hardware, networking, account or billing issues. We strived to provided first call resolution to these issues with as high a level of customer satisfaction as possible.I also spent several months on the chat contract for Microsoft Xbox. This involved the same principles with some different restrictions. At all times, I would be taking 2-3 chat sessions with customers at a time.Due to previous expertise and the knowledge I learned during my time on the contract, I was also asked to complete various metric reports, analyses of our competing contractors for my various managers in the company. I spent considerable periods of time as a temporary technical adviser to my fellow agents. This consisted of walking the call center floor and answering any questions on policy or process that came up during calls. Show less

Auckland, New Zealand. Hamilton, New Zealand

I went on a working holiday VISA to New Zealand for 9 months. I was not interested in picking fruit or the 'backpacker life' during my time there! My hopes were to find new professional experience and possibly create a life for myself during the 12 months period of the VISA.After some pare time work in a bar, I applied to SMP, a marketing company part of the Cobra Group of companies: http://www.cobragroup.com/The position was on the Contact contract. Contact are an electricity… Show more I went on a working holiday VISA to New Zealand for 9 months. I was not interested in picking fruit or the 'backpacker life' during my time there! My hopes were to find new professional experience and possibly create a life for myself during the 12 months period of the VISA.After some pare time work in a bar, I applied to SMP, a marketing company part of the Cobra Group of companies: http://www.cobragroup.com/The position was on the Contact contract. Contact are an electricity and gas provider in New Zealand. Prior to enlisting the Cobra group, they had fallen out of touch with their competition with regards to their image and pricing. Our job was to greet potential customers, show them the new image in person and make customers aware of new pricing structures that were more appealing.After some time as one of the most consistent agents in the company, I began to train new agents in the various principles and techniques required to ensure success in this commission only business. My aptitude for training and leadership was quickly recognized and I was promoted to Team Leader. I managed a team of sales agents taking a commission on top of their sales. This position came with a lot of overtime and a new level of discussion with senior members of the company and it's parent organisation.Despite my success within the company, I found after time that it was not a position for me. I found that although I had grown many new strengths, I was using very little of my previous experience and education and felt that I could be better utilised in a new career. It was at this time that I decided to leave the company and move home to look for new opportunities. Show less

Limerick, Ireland

After my graduation, I took a holiday and then returned to seek out work. Due to the emerging change in the economic climate, there was a distinct lack of Product Design positions available so I decided to take up a position with Dell as a Production Associate.While working at Dell, I was responsible for the assembly of screens for their various notebook models on a made to order basis. The emphasis in this position was productivity and quality. We were given targets of 15 screens… Show more After my graduation, I took a holiday and then returned to seek out work. Due to the emerging change in the economic climate, there was a distinct lack of Product Design positions available so I decided to take up a position with Dell as a Production Associate.While working at Dell, I was responsible for the assembly of screens for their various notebook models on a made to order basis. The emphasis in this position was productivity and quality. We were given targets of 15 screens assembled an hour when the demand was there ensuring that each screen that left our work station would pass the final quality check when the screen had been attached to the base by a separate build team.I consistently met and exceeded targets during my time in this demanding position while on a 'swing shift' schedule (4 x 10 hr. days one week, 4 x 10 hr. nights the following week etc.). However, in November 2009, due to the economic climate, Dell began to roll down their manufacturing center in Limerick. Those on a temporary contract with the company, including myself, were the first to be let go followed in the next year by all other levels within the center. Show less

Limerick, Ireland.

Towards the end of my degree in the University of Limerick, I was contacted by my cousin, Cian O'Sullivan, the owner of Brightside Design.Cian and I had studied two different courses in Product Design and as a result had slightly different strengths. One of the key advantages to my course was an in depth module in the use of the Solidworks 3D design package. My first contract with Brightside was to assist Cian in taking his knowledge of this package to the next level as he moved away… Show more Towards the end of my degree in the University of Limerick, I was contacted by my cousin, Cian O'Sullivan, the owner of Brightside Design.Cian and I had studied two different courses in Product Design and as a result had slightly different strengths. One of the key advantages to my course was an in depth module in the use of the Solidworks 3D design package. My first contract with Brightside was to assist Cian in taking his knowledge of this package to the next level as he moved away from the Rhino 3D design package. I assisted in the modelling of the current product at the time also.I was contracted at a later date to take Cian's design work from the sketchbook to 3D in Solidworks due to the time constraints of multiple contracts he was managing at the time. The product was particularly interesting although, unfortunately, it cannot be discussed to to a still active non-disclosure agreement.During the periods I was contracted primarily for my Solidworks expertise, I was also invited to discuss various design solutions with Cian as well as some work producing quick sketch models in the work shop to test out various user experience considerations of the product mentioned above. Show less

Dublin, Ireland

All participants in the Product Design & Technology course in the University of Limerick were to undertake a 9 month cooperative education placement with a company that could provide experience in our industry. I was placed with Xsil Ltd. in the Quality Assurance department.During my time with the company, I was responsible for dialogue with an assigned group of suppliers in the technology industry. Xsil produced semiconductor manufacturing stations for large players in the technology… Show more All participants in the Product Design & Technology course in the University of Limerick were to undertake a 9 month cooperative education placement with a company that could provide experience in our industry. I was placed with Xsil Ltd. in the Quality Assurance department.During my time with the company, I was responsible for dialogue with an assigned group of suppliers in the technology industry. Xsil produced semiconductor manufacturing stations for large players in the technology industry. Their product was comprised of incredibly precise and expensive components. As a result, we expected the best from our suppliers and my job was to ensure this was the case and to raise any issues with said suppliers while maintaining a healthy contractual relationship.I was also assigned several weekly monthly and incidental metrics reports on various suppliers and departments within the company as well as participating in the succesful completion of an ISO:9001 audit. Show less

Bsc, Product Design And Technology

Education record

Education record