David Farris Email & Phone Number

Philadelphia, PA, US

• Managed portfolios and programs including Business Internet, Business Video, Wireless Portfolio, and Lifecycle Management initiatives. Mentored new product managers in Agile processes, effective user story writing, and.
• Led cross-project communications, reporting on program progress and milestones, coordinating with stakeholders for successful initiative implementation, UAT testing, and launch readiness. Collaborated with end-user.
• Collaborated with end-user content writers and training teams, ensuring the accuracy and efficacy of training materials.
• Launched Business Internet Temporary Connection on time and on budget; a pre-install fixed wireless rapid fulfillment internet connection
• Captained Employee Resources Group Mentorship Program Capstone award-winning project lead proposing a new holistic self-service connectivity kit
• Served as Employee Resource Group Executive Board Member, focusing on Hispanic community outreach and event coordination, increasing membership 30%

Philadelphia, PA, US

• Spearheaded product and service delivery initiatives, supporting product managers, customer and sales operations, marketing, finance, and legal teams. Served as subject matter expert for all products and processes in.
• Analyzed impacts of pending changes, identifying communication, training, and technical system needs, reducing time to market and boosting functional efficiency.
• Recognized by product and operations leadership for the successful launch of groundbreaking programs: Comcast Business SecurityEdge, Business Internet product packages, Comcast Business at Home, and Business Internet.
• Received special honors for expediting the launch of Comcast Business at Home, completing in 3 weeks from ideation to launch while fully remote in 2020, demonstrating adaptability and resilience in challenging.

Philadelphia, PA, US

• Analyzed and interpreted individual metric performance of struggling agents and devised action plans for enhancement without compromising service levels by collaborating with managers. Offered supplemental coaching.
• Directed pilot support team for CB SmartOffice surveillance services, creating troubleshooting processes for the division and increasing overall productivity.
• Managed projects to refresh the Central Division Contact List, update divisional escalation processes, and the Comcast University National Care Training Refresh, advancing communication, productivity, and training.
• Authored operational documents and guides for the Central Division, promoting operational efficiency and consistency

Philadelphia, PA, US

• Responded promptly to diverse inquiries and issues and offered solutions. Resolved voice, video, and data service errors by executing complex diagnostic troubleshooting.
• Boosted customer satisfaction, addressing a variety of inquiries and issues via telephone and email proactively providing prompt solutions, and suggesting additional services when appropriate
• Led and trained the Welcome Call pilot team, resolving improperly provisioned voice services and escalating process improvement recommendations and coaching opportunities.
• Facilitated high level of internal and client service and problem settlement as billing systems migration lead and member of the Change of Service Team, guaranteeing completion of requests beyond peer group's.
• Achieved Business Champion Award 2015 and Best of the Best Q1 2015.

Lawrenceville, NJ, US

• Professionally handle incoming sales calls and service issues
• Analyze clients’ concerns, engineer complete customized commercial and residential solutions and deliver on clients’ timeline
• Analyze plans and create solutions in accordance with bid specs for government and commercial projects
• Create detailed proposals, floor plans and design documents for company president for large projects
• Design fully integrated custom system solutions that meets the clients needs and exceeds their expectations
• Develop business and action plans for growing residential and commercial client base

• Oversee sales department
• Approve sales team scheduling
• Train all new salespeople and customer service representatives
• Assist in developing strategic customer sales/marketing plans
• Develop and manage outbound opportunity discovery calls and email campaigns for sales team
• Act as level I IT technical support for department troubleshooting computer issues as well as technical interface issues from website and POS systems integrations

- Effective closer with an emphasis on home installation services- Creatively design, install and calibrate in-store display systems for optimum functionality- Manage all aspects of installation projects and motivate staff to reach store installation goals- Mentor staff on installation service and techniques as well as newly received products.

US

- Conduct thorough in-home consultations identifying system needs and qualify customers - Present informative home theater and audio system demonstrations - Design and engineer custom systems to include equipment rack solutions with power and thermal management, lighting and power shading control and installation profiles and estimates- Compile detailed.

- Effective team mentoring focused on providing excellent customer experiences- Full management of recruiting process- Develop and present sales projections ensuring sales goals were attained- Set individual team member goals and evaluate staff performance- Maintaining store appearance through effective merchandising - In-store audio/video display.

Music Education

Education record