Michelle Rodriguez Email & Phone Number

· Using a proprietary database to place outbound calls to patients while maintaining professionalism, courtesy, empathy, and adhering to strict confidentiality guidelines.· Running reports and updating spreadsheets for all scheduled appointments.· Maintaining practice account information in Salesforce.· Interpreting for Spanish-speaking only patients.· Coordinating and hosting meetings with practice staff via Microsoft Teams.· Training employees.· Collaborating with other departments to ensure cohesiveness and provide the practices with the best service.

· Answered incoming calls in Spanish and English from members and providers regarding benefits and coverage.· Assisted members with obtaining medications from the pharmacy.· Utilized provider directory to assist members with locating in-network providers and scheduling appointments.

· Completed surveys with drivers over the phone in English or Spanish.· Translated company literature from English to Spanish.· Maintained information in the database.· Collaborated with other departments to compile data for reports,

· Home-schooled four children ranging from kindergarten through high school using various curriculums including Christian Liberty, BJU Press, and Blumenfeld's.· Maintained academic records for all children· Founded home school co-op for families in neighboring counties.

· Answered phones, scheduled appointments, completed intake for new patients, signed in current patients, and verified insurance coverage,· Took patient vitals and triage, administered vaccines, conducted lab tests such as glucose monitoring, pregnancy tests, hemoglobin and hematocrit,· Documented all procedures and interactions with patients and staff.

Associate Of Science, Business Administration

Bachelor Of Science, Healthcare Management