Diego Freitas Email & Phone Number

Massachusetts, United States

DILU is your trusted partner in navigating the complexities of modern business, offering a comprehensive suite of professional services tailored to elevate your company's success infinitely. With over 15 years of combined experience, we specialize in providing strategic guidance and practical solutions across various domains, including property management, digital marketing, janitorial services, business consulting, and procurement. Our approach is rooted in integrity, innovation, and personalized attention, ensuring that each client receives the dedicated support and expertise needed to thrive in today's competitive landscape. From customized strategies to cutting-edge technologies, we are committed to empowering your business to reach new heights of excellence and achieve sustainable growth. Partner with DILU and unlock the infinite potential within your business.

Premier Esports & Gaming Consultants offering the ultimate ‘one-stop 360° experience.Providing the best-in-class technologies, architecture, and fan engagement strategy. Matched with a robust network of key industry colleagues worldwide.- Gaming, Esports, and other events, festivals and venues- Consulting including but not limited to marketing and other gaming-focused products and services

Boston, Massachusetts

Head of gaming and esports operations; responsible for the implementation of New England Whalers' vision for esports and growing it into an industry leader. Lead the competitive strategy internally and develops programs that inspire and engage players.- Lead development, implementation, execution and reporting on the organization's competitive strategy and tactics- Engaging in-game features and content, world-class on and offline events as well as program marketing and supporting community growth and activity- Developed and executed the organization's strategies and managed admin staff, players, general competition, events, and communication- Manage relationships and shaped agenda with the organization, related partners, and cultivated new relationships as required

Boston, Massachusetts, United States

- Sponsorship management and key point of contact with partners- Internal cross-functional business teams, brand, development/studio and marketing teams as well as our external partners and vendors to ensure the success of our programs- Provide industry and local insights and metrics

Arlinton, Texas

- Coordinated with ESL Player Manager around logistical and hospitality questions for players/teams- Help translate interview questions and answers both LIVE and post-edit- On camera and on-stage translation for LIVE on broadcast questions and answers between a host and the player(s)

Massachusetts

Customer Experience Team Manager. Training new Product Specialists and Customer Experience Specialists with hands-on product education and document execution training.- The delivery day director, ensuring a positive start to the customer journey- Executing corrections to documents- Generating financial and POS documents- Host delivery appointments, including new owner orientations tailored to the customer’s needs and comfort level- Providing high-quality customer service to the existing Tesla owner community- Helping Tesla enthusiasts and future owners stay up to speed with Tesla by subscribing them to digital updates from the company and founder, Elon Musk.

Dedham, Massachusetts

Lead Customer Experience Specialist providing a fun educational experience for customers who come into the Tesla retail stores, service and delivery centers by educating the customer about their Tesla vehicle and Energy products.- The delivery day director, ensuring a positive start to the customer journey.- Executing corrections to documents- Generating financial and POS documents- Host delivery appointments, including new owner orientations tailored to the customer’s needs and comfort level.- Providing high-quality customer service to the existing Tesla owner community.

Dedham, Massachusetts

Providing a fun educational experience for customers who come into the Tesla retail stores, service and delivery centers by educating the customer about their Tesla vehicle and Energy products.- The delivery representative, ensuring a positive start to the customer journey.- Host delivery appointments, including new owner orientations tailored to the customer’s needs and comfort level.

Mashpee, Massachusetts

Providing a fun educational experience for customers who come into the Tesla retail store(s) and educate the public about the electric drive experience.- The first point of contact and represent the ‘face’ of Tesla, ensuring a positive start to the customer journey.- Co-piloting test drives or attend special events and providing a safe and memorable experience that potential customers will recommend to family and friends.- Helping Tesla enthusiasts and future owners stay up to speed with Tesla by subscribing them to digital updates from the company and founder, Elon Musk.- Providing high-quality customer service to the existing Tesla owner community.- Helping the development of a new way to market and sell cars to the community. Boston/New England- Host delivery appointments, including new owner orientations tailored to the customer’s needs and comfort level.

Apple's customers’ first point of contact for Mac computers and OSX, answering questions about Apple products and services and providing world-class customer service, troubleshooting, and technical support. Listening to customers and using technical expertise, creativity, and passionately meeting their needs.- Technical Support; Remote Help Desk OSX- Conflict de-escalation, and communication skills

Apple's customers’ first point of contact, answering questions about Apple products and services on iPhone, iPad, iOS, and providing world-class customer service, troubleshooting, and technical support. Listening to customers and using technical expertise, creativity, and passionately meeting their needs.- Technical Support; Remote Help Desk iOS- Conflict de-escalation, and communication skills

Mashpee, Ma

Information systems coordinator leading all technical business solutions and employee tracking including fleet tracking. Maintaining all operation systems and backup solutions in the office on-site and in the field.- Maintaining IT systems including but not limited to troubleshooting on-site and remote- Mobile Device Management iOS- Set-up IT systems and processes

Orleans, Massachusetts

Certified Apple Sales, Apple Business Solutions and ServiceProvided insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnosing product issues on the spot, explaining situations with patience and compassion. Determined whether repairs can be done or a replacement is needed, and offering solutions to quickly get users up and running again. Earning the trust of customers and coworkers alike offering mentorship, knowledge, tips and training.- Strong people skills and a knack for problem-solving- Ability to maintain composure and customer focus while troubleshooting and solving technical issues- Ability to adhere to a schedule of customer appointments- Strong interest and knowledge in technology, particularly Apple products, and agility at learning new products and features- Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction- Strong communication skills with small groups and individual customers

Hyannis, Massachusetts

Certified Apple Sales, Apple Business Solutions and ServiceProvided insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnosing product issues on the spot, explaining situations with patience and compassion. Determined whether repairs can be done or a replacement is needed, and offering solutions to quickly get users up and running again. Earning the trust of customers and coworkers alike offering mentorship, knowledge, tips and training.- Strong people skills and a knack for problem-solving- Ability to maintain composure and customer focus while troubleshooting and solving technical issues- Ability to adhere to a schedule of customer appointments- Strong interest and knowledge in technology, particularly Apple products, and agility at learning new products and features- Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction- Strong communication skills with small groups and individual customers

Information Technology

Information Technology