As an Onboarding and Customer Success Manager at a leading restaurant technology SaaS company, I specialize in ensuring customers achieve success through every stage of their journey with our product. I manage the onboarding process, from initial setup to comprehensive training, tailoring plans to meet each customer’s unique needs.A significant part of my role involves designing and optimizing systems that streamline onboarding and customer success workflows. These systems, which I’ve helped create from the ground up, are continually refined based on customer feedback and evolving best practices. I collaborate closely with cross-functional teams to align internal tools and resources with customer needs, driving operational efficiency and satisfaction.I am also deeply invested in fostering strong customer relationships. By proactively monitoring customer progress, conducting regular check-ins, and delivering tailored training sessions, I ensure our clients can fully leverage our solutions to grow their businesses. Additionally, I act as a key advocate for our customers, addressing concerns, resolving issues, and influencing product development to meet their goals better.Through data-driven strategies and a customer-first approach, I focus on delivering measurable success, cultivating loyalty, and identifying growth opportunities, both for our clients and the company.

Co-Founder of Wyld Lyfe Business Group, which has Wyle Lyfe Media, Toasted Consulting, and Wyld Lyfe Photography. Serve as a strategic partner/advisor to Humanly.AI by providing strategic guidance for bias-avoidance AI in conversational job candidate screening, scheduling, and engagement while leveraging their athlete activations. Strategic partner/advisor for Appfront, contributing to its growth and success in the restaurant industry. Additionally, developed their Enterprise Program, a service for their clients to manage marketing campaigns, generating another revenue stream.Engineer the menu build or maintenance of five point-of-sale platforms: Toast, Aloha, Micros, Cake, and Square.Facilitate and implement inventory management software for restaurant groups and other integration partners.Coordinate executive marketing campaigns for multi-unit restaurant groups.Develop strategic partnerships with vendors and businesses to support the restaurant client ecosystem. Examples include ADA compliance, Privacy Policy, Inventory Management, 360 Sales Reporting, etc.Create loyalty programs and automation from the ground up with partners for clients.Collaborate with motion, graphic, and web design vendors.

Manage direct integrated marketing programs for a regional consumer brand with nine locations.Oversee ongoing brand strategy, sales activation, creative direction, and digital platforms.Manage internal teams, including catering, creative, PR, social media, and customer relations.Lead architect of the new Mikuni app and website by bringing together four vendors to enhance and automate the ordering and loyalty experiences for guests.Oversaw the 87% growth of mobile app adoption in three years.Grew Social Media 66% in three years.

The mission of Autism Rocks is to motivate the acceptance and inclusion of neurodiversity in our schools, communities, and workplaces.Certified 501(c)3 Non-Profit.

Bias-avoidance AI for conversational job candidate screening, scheduling, and engagement.

Collaborate with COO and CFO to create an annual budget with a robust growth plan for thirteen locations and future growth opportunities including all advertising and public relations strategic initiativesDevelop annual marketing tactical plan in line with the annual budget including marketing research, monthly marketing summary of projects, deadlines, KPI’s and ROI’s.Work with store operations to achieve revenue goals and grow core customer base as well as retain current guests.Analyze underperforming stores, develop a strategic action plan and partner with the operations team and franchisees to bring a total business solution to the table.Develop, create, and implement training programs for franchisees and crew members to drive increased sales, and enhance the overall customer experience.Identify, establish, and nurture community partnerships with organizations, individuals, and non-competing businesses in the community.Seek cross-promotional opportunities with non-competing businesses to maximize overall brand exposure in the market.Develop and coach marketing personnel and agencies which include: art director and video and graphic designers.Design and develop Buckhorn, Buckhorn Steakhouse, Buckhorn Catering, and Putah Creek’s website rebuild and Buckhorn's mobile application creation.Manage social media presence and direct programs to improve social media reputation and increase overall brand recognition. Oversee multiple market media agencies in strategic development and execution of marketing/media plans.

Develop and implement marketing strategies that result in improved efficiency, increased customer traffic, and accelerated sales growth and profitability.Redirect the Chicago Fire brand including: new logo development, and chain-wide implementation of rebranding in creative, sales promotions, print, digital and electronic media, social media, signage, direct marketing, and PR strategies.Design and develop Chicago Fire’s website rebuild and mobile application creation.Manage social media presence and direct programs to improve social media reputation and increase overall brand recognition.Manage company Intranet and point of sale.Increase consumer participation with new marketing initiatives including an online marketing ordering, rewards program mobile application, mystery shop program, local store marketing programs, and fundraising programs.

- Initiates and maintains long term relationships with high-profile corporations and business partners- Designs, plans and directs promotional programs, working with internal creative team, practice support center, marketing, publications, Foundation and meetings and conventions teams. - Develops persuasive proposals in response to client needs and/or opportunities.- Identifies and solicits new business through lead generation tactics.- Identifies and cultivates personnel in targeted accounts who make or influence advertising purchasing decisions makers- Establishes, maintains and grows relationships with clients and agencies; services and expands existing accounts- Researches, develops and customizes sponsorship programs to meet client needs- Negotiates advertising, promotional and event sponsorship agreements- Ensures client satisfaction from start to finish through cooperative communication- Represents the organization and promotes good public relations in all activities associated with volunteers and the local community.- Collaborates with CDA Foundation Director of Development to leverage corporate sponsorship opportunities for charitable giving and cause marketing campaigns.- Works with marketing to analyze audience, research and develop effective campaigns for clients.- Ensures creative art and advertising solutions meet CDA brand standards; provides guidance to company when necessary to seek resolution- Coordinates with Publication Specialist and Creative team to ensure maximum revenue opportunities are made available and ensures accuracy of placement per contracts.- Administers necessary practices to ensure clients meet product and art deadlines.- Researches and evaluates new potential non-dues revenue prospects through potential vendors, trade shows and other means.- Responsible for non-dues revenue generation and meeting sales targets.

2014 Best of the Best - Recreational Facility - The Placer Herald and Loomis NewsResponsible for all aspects of marketing, including sponsorship's, managing client services, generating new sales and revenue, public relations, events and promotions.- Develop operational systems, processes and policies in support of organization’s vision- Manage and increase the effectiveness and efficiency of the programs - Create a company sponsorship and partnership program - Business to business sales of sponsorships and memberships- Business to consumer sales of programs and memberships - Play a significant role in long-term planning, including an initiative geared toward operational excellence.- Develop and manage advertising strategy- Create a multi-media marketing plan- Develop and manages all social media platforms (IE. Facebook, Twitter, Instagram, Google Plus, etc.)- Develop and maintain company website and IT networks.- Negotiate and oversee vendor contractual agreements - Develop individual program budgets

2011, 2012 and 2013 Event Facility of the Year - Placer Herald/Loomis News - Consults with customers to determine objectives and requirements for events (conferences, charity fundraisers, conventions, etc.)- Manages and organizes staff for all events.- Plan and develop programs, agendas, budgets, and services according to customer requirements.- Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review procedures and event progress.- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.- Conduct post-event evaluations to determine how future events could be improved.- Maintain records of event aspects, including financial details.- Review event bills for accuracy, and approve payment.- Negotiate contracts with such service providers and suppliers.- Direct administrative details such as financial operations, dissemination of promotional materials, and responses to inquiries.

- Sales and Marketing of the facility and its programs.- Developed and wrote the company’s business plan.- Maintained the financial planning and profitability of the facilities programs.- Worked with third party vendors, negotiated services, set timelines, and stayed within budgets. - Managed 20+ employees.- Possesses a high level of creative energy, enthusiasm, and self-motivation.