Michelle Reade Email & Phone Number

Montreal, Quebec, Canada

Greater Boston

Facilitate and execute marketing initiatives for both the Lord of the Rings Online and Dungeons & Dragons Online. Manage budget and approval processes, working closely with cross-functional teams, agencies, and licensors. Working with internal teams, developed a creative vision for brand website redesigns and implemented new landing pages for releases..

Greater Boston Area

As a Senior Manager, I oversaw the day-to-day operations of the support team as well as investigate consumer fraud and dispute cases. I provided active coaching and review for my internal and remote teams across multiple time-zones, and actively develop knowledge base and FAQ articles for both our support team and consumers. As a champion of the team and.

Needham, MA

During my time as a Senior Customer Service Representative, I addressed customer concerns in a call center environment and provided active support through our phone, email ticketing, live chat, Twitter, Facebook, and official game forums. I assisted with developing and fostering better relationships between the Customer Service and QA departments, as well.

As a retail Store Manager, I was responsible for all aspects of business and store administration, such as maintaining confidential employee and partner information, completing store audits against shrink, inventorying and ordering stock, and completing performance appraisals and reviews. I was also tasked with being a team coach for other store managers.

Brand Management Certificate

Criminal Justice And Corrections