Marlyn I. Miranda, Cdpe, Gri, Mba Email & Phone Number

West Hartford, CT, US

West Hartford, CT

• Collaborating with product owners, stakeholders, and team members to ensure essentials are met while resolving conflicts and removing blockers to establish and develop a boutique real estate agency, from zero to 2.5+.
• Implementation of risk analysis and management processes in liaising between 300+ property owners and prospective buyers to prevent and mitigate threats in the purchase and transfer of ownership.
• Continued team training and mentoring for increased agility, leading to augmented job satisfaction, timely achievement of increments and overall product goal.
• Utilizing Agile/Scrum methods and framework to originate, negotiate and close over 300 real estate contracts between buyers and sellers.

Hartford, CT

• Boosted and monitored progress, brand awareness and leads, while facilitating team communication and collaboration, leading stand-ups, and retrospectives.
• Created innovative strategies to drive user and customer engagement to an increased occupancy rate of 100% through development and implementation of effective marketing campaigns.
• Enhanced team communication and collaboration to coordinate the creative team’s generation of dynamic marketing content and communication tools for promotional campaigns.

Hartford, CT

• Coordinated training for new team members, overseeing onboarding details and designing agile framework for future acquisitions; developed processes and quality improvement benchmarks for conflict resolution, personnel.
• Originated project allowances and established cost baselines for business planning and tracking reporting requirements for grants, initiatives, and programs.
• Provided continuous quality review and spearheaded procedures and processes, resulting in productivity improvement and decision making.
• Trained and mentored teams for increased agility, leading to augmented job satisfaction, timely achievement of increments and overall product goal.

Hartford, CT

• Developed customized educational and pre-purchase programs for area constituent’s for Mutual Housing including communication with multi-cultural tenants, banks, realtors, and attorneys.
• Provided all curriculums in English and Spanish and offered continual coaching for prospective buyers and owners and procured appropriate resources as needed.
• Consistently generated significant opportunities to improve quality of customer care and service delivery.
• Supervised and assisted in the professional development of 1 team member.

Hartford, CT

• Administered home buyers educational program; managed Assistant Director, Program Coordinator and volunteers.
• Consistently generated significant opportunities to improve quality of customer care and service delivery.
• Wrote curriculum for pre-purchase education classes for over 350 students per year and revised general education material in English and Spanish.
• Validated data for quarterly CDBG Invoice Reports and financial banking reports; organized participants to lobby for program funds.
• Organized and coordinated annual housing fair.

Hartford, CT

• Directed daily operations while serving as H.O.M.E. Program Director.
• Consistently generated significant opportunities to improve quality of customer care and service delivery.
• Responsible to the Board of Directors for the organizational development, oversight and overall supervision of personnel.

Master Of Business Administration, Marketing, E-Marketing

Bachelor Of Human Services