• Collaborating with product owners, stakeholders, and team members to ensure essentials are met while resolving conflicts and removing blockers to establish and develop a boutique real estate agency, from zero to 2.5+ million in annual sales, driving operational growth.• Implementation of risk analysis and management processes in liaising between 300+ property owners and prospective buyers to prevent and mitigate threats in the purchase and transfer of ownership.• Continued team training and mentoring for increased agility, leading to augmented job satisfaction, timely achievement of increments and overall product goal.• Utilizing Agile/Scrum methods and framework to originate, negotiate and close over 300 real estate contracts between buyers and sellers.

• Boosted and monitored progress, brand awareness and leads, while facilitating team communication and collaboration, leading stand-ups, and retrospectives.• Created innovative strategies to drive user and customer engagement to an increased occupancy rate of 100% through development and implementation of effective marketing campaigns.• Enhanced team communication and collaboration to coordinate the creative team’s generation of dynamic marketing content and communication tools for promotional campaigns.

• Coordinated training for new team members, overseeing onboarding details and designing agile framework for future acquisitions; developed processes and quality improvement benchmarks for conflict resolution, personnel files, and benefit issues across multiple teams and platforms, resulting in increased team member retention of 89%.• Originated project allowances and established cost baselines for business planning and tracking reporting requirements for grants, initiatives, and programs.• Provided continuous quality review and spearheaded procedures and processes, resulting in productivity improvement and decision making.• Trained and mentored teams for increased agility, leading to augmented job satisfaction, timely achievement of increments and overall product goal.

• Developed customized educational and pre-purchase programs for area constituent’s for Mutual Housing including communication with multi-cultural tenants, banks, realtors, and attorneys.• Provided all curriculums in English and Spanish and offered continual coaching for prospective buyers and owners and procured appropriate resources as needed.• Consistently generated significant opportunities to improve quality of customer care and service delivery.• Supervised and assisted in the professional development of 1 team member.

• Administered home buyers educational program; managed Assistant Director, Program Coordinator and volunteers.• Consistently generated significant opportunities to improve quality of customer care and service delivery.• Wrote curriculum for pre-purchase education classes for over 350 students per year and revised general education material in English and Spanish.• Validated data for quarterly CDBG Invoice Reports and financial banking reports; organized participants to lobby for program funds.• Organized and coordinated annual housing fair.

• Directed daily operations while serving as H.O.M.E. Program Director. • Consistently generated significant opportunities to improve quality of customer care and service delivery. • Responsible to the Board of Directors for the organizational development, oversight and overall supervision of personnel.