I am a results driven leader with over 15 years’ experience in the Financial Services Industry with Bendigo & Adelaide Bank and National Australia Bank. I have solid knowledge of legislation and codes of practice impacting the banking sector including National Consumer Credit Code, Financial Services Reform Act, Banking Code of Practice & the Anti-Money Laundering and Counter Terrorism Financing Act and the implications on the banks policies and procedures. Key areas of expertise include leadership, know your customer, continuous improvement and operational risk management.I have experience with managing teams to achieve organisational goals and operational requirements.I have experience in continuous improvement and have recently implemented a change within my department that has made processes more streamlined and cost effective. I am an innovative thinker and I can find alternative solutions to improve processes and streamline procedures.I have a varied skill base which includes Training and Development, People Management & Coaching.Highlights in my career include receiving compliments from my team on how I have influenced their development and given them the skills to improve not only themselves but the team.