Eoghan Coyne Email & Phone Number

United Kingdom

Platform Owner: "Big 4 Advertising Agency”- Developed a platform strategy aligned with business objectives- Led global ServiceNow ITSM & ITOM migration project, minimizing downtime- Provided Solution Design Oversight & Review, aligning solutions with company standards- Managed Project Scoping & Governance, defining project boundaries- Coordinated with stakeholders to translate needs into platform capabilities- Oversaw ongoing upgrades and development, maintaining high service availabilityLead Architect & Technical Consultant: "Global Data Insights & Consultancy”- Led a diverse team, fostering innovation and teamwork- Oversaw ITSM, ITOM & Integrations delivery from scratch- Developed architectural standards and best practices- Collaborated with project managers to define timelines and deliverables- Evaluated and recommended modern technologies- Provided technical leadership in problem-solving and decision-making- Conducted code reviews, developed test plans, coordinated code promotion- Led the escalation of risks and issues at the program/project level- Demonstrated and validated solutions with clients- Coordinated test activities for all developments- Led workshops with stakeholders to define and validate requirementsPresales SME: "Danish ITOM & ITSM MSP”- ServiceNow Multi-Instance Consolidation & OnPrem to Cloud Migration Proposal- Provided technical consultation on RFP Bid response, leveraging technical expertise for acomprehensive solution- Responsible for sizing the ITSM, CSM, & ITOM solution proposal, ensuring optimal performance- Created a Transformation Project Proposal using ServiceNow NowCreate methodology for projectexecutionPresales SME: “German Bank”- ServiceNow ITSM Enhancements including Walk-up Experience- Provided technical consultation on RFP Bid response, offering a comprehensive solution- Developed and presented Solution Design Proposal to client during presales consultation

Glasgow, United Kingdom

- Two-time Individual Impact Award Winner- Individual Inspiration Award WinnerFor Workload Automation, I developed a backup compliance reporting and notification system usingSQL, Stored Procedures, HTML, and PowerShell. This provided a management view of compliance asa monthly report and automated notification of noncompliance to end users.In Global Information Security, I audited AD legacy group ownership and set up notifications usingPowerShell, XML, and HTML. This also included providing a management view of compliance as amonthly report and automated notification of noncompliance to security group owners.For Global IT, I worked on several projects.- I developed an IT alert notification system using C#, ASP.net, XML, JSON, REST API, and MicrofocusOperations Orchestration, which allowed the Global Command Centre to issue critical alerts to endusers' Windows Desktops.- I automated ticket assignment in ServiceNow using ServiceNow Studio, Java Script, Business Rules,and Flow Designer, delivering pre-AWA ticket assignment logic with schedules, availability, andworkload balancing.- I maintained a legacy ASP.net & MSSQL database of critical infrastructure support procedures usingSQL Stored Procedures, C#, HTML. I was responsible for break-fix and enhancement development andconsulted on data transformation and methodology to migrate to ServiceNow CMDB.In addition to the main projects, I have achieved several developments:- Automated Skype for Business and developed an Outlook Plugin.- Conducted source code auditing for security.- Created Microfocus Operations Orchestration Runbooks for IT process automation.- Prototyped an ITOM health-check interface using MF-OO runbooks.- Developed a PowerShell Module for EWS automation.- Automated print server & VPN configuration at client sites.