Michael Redbord work email
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Michael Redbord personal email
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Michael Redbord phone numbers
I love to grow companies that love their customers.I joined HubSpot (NYSE:HUBS) in 2010, scaled the customer support and success teams through an IPO to over $500 million in revenue, and built HubSpot’s Service Hub product line. After that, I helped launch FinQore (SaaSWorks), a service for subscription businesses to know and grow their revenue, and then scaled the customer revenue team at Regal.io to help B2C brands achieve smarter, more human outreach with their customers.Nowadays I help a bunch of amazing startups learn and grow better with their customers.
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Human HelperAgent.AiBoston, Ma, Us -
Human HelperAgent.Ai Jul 2024 - Present -
Advisor, Helper, InvestorVarious Startups Apr 2020 - PresentHelping start-ups and scale-ups with their customer lifecycle from pre-sales positioning to customer onboarding, implementation, success, renewals, upsells, and more.
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Vice President, Customer SuccessRegal.Io Mar 2022 - Apr 2024New York, UsI built the post-sale revenue team at Regal.io, a venture-backed salestech SaaS platform for B2C brands. As a senior executive helping scale the business, I iterated and executed to deliver 5x ARR growth in 2 years with outstanding NDR results. -
Head Of OperationsFinqore (Formerly Saasworks) Apr 2020 - Mar 2022Boston, Ma, UsAs part of the startup team of SaaSWorks, a tech-enabled fintech service, I helped build the business from idea to 7 figures of ARR delivering repeatable go-to-market, strong product fit, scalable economics, and delighted clients. -
General Manager, Service HubHubspot Nov 2017 - Apr 2020Cambridge, Massachusetts, UsWhen HubSpot went to build its newest product line, I took on responsibility for its launch & success. Service Hub is HubSpot's fastest growing product, delighting over 5,000 customers in its first year. -
Vice President, Customer SuccessHubspot Oct 2015 - Nov 2017Cambridge, Massachusetts, UsWith an customer base of nearly $500mm ARR, I led a global team of >700 across success, support, operations, channel, professional services, and renewals to reach sustained, world-class revenue retention.
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Vice President, Global Customer Support And Technical ServicesHubspot Dec 2014 - Oct 2015Cambridge, Massachusetts, UsAs a newly public company, I helped establish HubSpot's reputation as "customer first" and grew support, implementation, education, and technical services teams to a global, customer-centric force.
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Director, Global Customer SupportHubspot Dec 2012 - Dec 2014Cambridge, Massachusetts, UsAs HubSpot grew quickly, I took on responsibility for HubSpot's global customer support and scaled it from a small, phone-based team in one office, to a large, global, modern support organization.
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Manager, Customer Success Operations & AdoptionHubspot May 2012 - Dec 2012Cambridge, Massachusetts, UsMoving from startup to scaleup, I established HubSpot's rigorous set of install base metrics, retention forecasts, and success program management to improve the company's understanding of its customers and boost revenue performance.
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Consulting ManagerHubspot Aug 2011 - May 2012Cambridge, Massachusetts, UsI led an innovative team of customer onboarding specialists to deliver scalable, tech-touch customer success that improved both retention outcomes and service margins.
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Inbound Marketing ConsultantHubspot Apr 2010 - Aug 2011Cambridge, Massachusetts, UsAfter joining HubSpot, I onboarded hundreds of customers to HubSpot's inbound marketing SaaS platform and founded HubSpot's ecommerce growth division.
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Associate, Travel Vertical Client ServicesCompete, Inc. Aug 2008 - Apr 2010Boston, Ma, UsBuilt & delivered novel market research methods and tooling to help travel industry clients -- OTAs, hoteliers, airlines, and cruise lines -- with traffic acquisition and segmentation, paid search, and growth. -
Analyst, Travel Vertical Client ServicesCompete, Inc. Jun 2007 - Aug 2008Boston, Ma, UsContributed to Compete's distributed data engineering infrastructure, enabled innovations in behavioral datamining, and used those tools to help travel industry clients better understand their online audiences and conversion rates.
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Marketing InternHarvard Business School May 2006 - Jun 2007Boston, Ma, UsDeveloped marketing analytics to combine online and offline channels and help HBS grow its executive education audience and enrollment.
Michael Redbord Skills
Michael Redbord Education Details
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Tufts UniversityComputer Science
Frequently Asked Questions about Michael Redbord
What company does Michael Redbord work for?
Michael Redbord works for Agent.ai
What is Michael Redbord's role at the current company?
Michael Redbord's current role is Human Helper.
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What is Michael Redbord's direct phone number?
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What schools did Michael Redbord attend?
Michael Redbord attended Tufts University.
What are some of Michael Redbord's interests?
Michael Redbord has interest in Saas, E Commerce, Enterprise Software, Consumer Internet.
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Michael Redbord has skills like Analytics, Salesforce.com, Online Marketing, Email Marketing, Saas, Online Advertising, Lead Generation, Seo, Web Analytics, Blogging, E Commerce, Ppc.
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