Mónica Redondo Herrero Email & Phone Number

All my professional experience is related to the development and management of digital products.I have been mainly part of the technical teams, carrying out software development engineering tasks, technical support and providing training for clients and partners. I have also been involved in the daily management of team processes and tasks, as well as in the definition and review of the status of the sprints, working alongside Product Management to facilitate alignment with the technical team.As a Product Mindset advocate, I believe in the process of research, discovery, hypothesis, experimentation, validation, iteration and learning. Search for continuous improvement, with engaged teams and efficient communication. Developments focused on the customer and value delivery.

Listed skills include Java Ee, Eclipse, Desarrollo De Software, Mysql, and 15 others.

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  Senior Technical Support Engineer

  Metricool

  Mar 2024 - Present - Valladolid, Castilla Y León, España

  Coordinate any support requests and emerging issues with the customer support and development team using ticketing tools to log activity.Provide support by troubleshooting and diagnosing failures, including documenting issues, procedures and relevant reports if necessary.Provide a unique experience to our users, offering excellence in our chat or email.Interact with other support groups to escalate and follow up on ticket status. Provide support and assistance internally, managing incident requests and requests from other teams. Collaborate with other team members to create and update support for other tools, for both internal and customer use.