Eduardo Hernandez Email & Phone Number

New York, United States

New York, United States

• Handling customer technical support cases through phone and email submission.
• Maintain system functionality by testing computer components.
• Provide service and customer support during regularly scheduled field visits or special-request andemergency dispatches.
• Work closely with the company’s remote support desk team to resolve technical issues.
• Manage all on-site installation, repair, maintenance, and test tasks for items including, but not limitedto: Network Equipment (servers, firewalls, routers, access points, switches) / Workstations (desktops,laptops.
• Provides training to customers about product usage and maintenance.

New York, NY

• Performed computer maintenance, management and upgrades for all office employees.
• Installing memory and updating software on desktops remotely.
• Troubleshooting problems to end user devices and documented all incidents.
• Took lead on projects managing 2 or more other employees when handling the proper disposal methodsof confidential documents in accordance with New York State Law.
• Effectively communicate the status of down systems to management and staff.
• Setup loaner equipment (projectors and laptops) in conference rooms.

Brooklyn, NY

• Worked independently or as part of a team as required by the IT requirements of the clients.
• Reorganized, documented & maintained company inventory.
• Efficiently resolved or escalated issues assigned by a helpdesk dispatch while Adhering to policies asper corporate manuals and directives.
• Provided telephone and in-person support to clients for a variety of technical issues dealing withhardware and software.

New York, United States

• Document Specialist at Columbia University
• Verified student's admission documents to ensure students met the requirements necessary to studyabroad at ColumbiaUniversity.
• Prepared and mailed student admission acceptance packages via overnight mail.
• Analyzed student's finances to ensure they met Columbia University's requirements for studyingabroad.

New York, New York, United States

• Delivered packages on behalf of People Finders Plus to various clients within New York City.
• Client promotion inventory packaging and preparing for off-site storage for Concentric PharmaAdvertising.
• Prepared highly confidential financial documents for internal scanning for The Church Pension Group.

New York, New York, United States

Handled non-ECF filings at all New York courts, including filing of complaints, motions and other documents.Pulled non-ECF docket sheets and copied documents as requested by attorneys or paralegals.Organized and maintained all court records in eDocs database.Organized and maintained paper filing for all cases.Created and maintained proper index for all.

New York, New York, United States

Greeted and assisted customers with returns, as well as troubleshooting customer's issues or concerns.Operated cash register to process returns and exchanges.Answered telephone inquiries and directed customers to the correct department.Observed and recognized security risks and thefts, as well as knowledgeable in preventing and handling these.

New York, New York, United States

Greeted and assisted customers with returns, as well as troubleshooting customer's issues or concerns.Operated cash register to process returns and exchanges.Answered telephone inquiries and direct customers to the correct department.Observed and recognized security risks and thefts, as well as knowledgeable in preventing and handling these.

New York, United States

Taking orders and paymentsAnswering questions about productsAssisting with purchasing decisionsServing food and drinksPreparing the orders and deliveriesCleaning the cafeWelcoming customersResolving technical issuesProviding solutions and alternativesKeeping records of customer interactionsProcessing customer accountsFollowing communication procedures.

New York, New York, United States

Supported and troubleshot technical problems on demand under time constraints, with the ability to manage diverse and heavy workloads Provided hands-on desktop support for over a thousand investment bankers, analyst, directors and business managers Integrated Lehman legacy users to Barclays Capital users during the merger by assembling new equipment.

New York, United States

Armonk, New York

Developed strong customer service skills processing legal documents in a fast paced environmentOrganized, scanned, inspected, compiled legal documentsAssembled projects to client specificationsCompleted necessary documentation in an accurate and legible mannerPrevented assembly errors by maintaining an organized workstationWorked as part of a team to.

Year Up Technical Training Certificate, Alumni

Certificate recipient for completing the information technology one year training program that provides hands-on skills development, Pace.

A High School Diploma