Eduardo Hernandez Email & Phone Number

United States

New York, United States

New York, United States

• Handling customer technical support cases through phone and email submission.• Maintain system functionality by testing computer components.• Provide service and customer support during regularly scheduled field visits or special-request andemergency dispatches.• Work closely with the company’s remote support desk team to resolve technical issues.• Manage all on-site installation, repair, maintenance, and test tasks for items including, but not limitedto: Network Equipment (servers, firewalls, routers, access points, switches) / Workstations (desktops,laptops, monitors) / Peripheral devices (printers, scanners, docking stations)• Provides training to customers about product usage and maintenance.• Maintain daily time entry accounting in ConnectWise of at least 8 hours, and all-time recorded withcompleted tickets closed-out or updated before leaving client site.• Diagnoses errors or technical problems and determines proper solutions.• Review age of equipment (servers, workstations, printers, etc.), software, and warranty expirations andmake recommendations to client and Company management for upgrades.• Ensure all client documentation is complete and up to date.• Document client processes by creating SOPs (Standard Operating Procedures) including, but not limitedto New User Setups, User Termination Processes, Workstation Setup Guides, Network Diagrams, etc.• Take lead on IT projects related to the clients on an as needed basis.• Continuously monitor the schedule in the Dispatch Portal and acknowledge newly assigned ticketsthroughout the day.• Providing support to the internal Project Team & Service Desk.• Utilized software such as N-Able & ConnectWise Automate to provide Remote Monitoring &Management to end users

New York, Ny

• Performed computer maintenance, management and upgrades for all office employees.• Installing memory and updating software on desktops remotely.• Troubleshooting problems to end user devices and documented all incidents.• Took lead on projects managing 2 or more other employees when handling the proper disposal methodsof confidential documents in accordance with New York State Law.• Effectively communicate the status of down systems to management and staff.• Setup loaner equipment (projectors and laptops) in conference rooms.• Provide support (telephone, desk-side, and walk around) on various applications, including MS OfficeSuite, Windows, Document Management, Outlook, Internet, and other applications.• Collaborated directly with IT vendors to manage Server & Network related delegated tasks, resolveissues• Handle daily technical support activities on desktop support, data network and server management.Participated in team meetings specific to case related project issues and status Assisted attorneyswith various additional case needs, including pulling cases from briefs, organizing authorities, preparingbinders of research materials in preparation for hearings, researching case law and other materials.• Assist paralegals and other staff on projects in preparation for depositions, meetings, deliverpackages throughout NYC and outer boroughs, including non-ECF filings at all New York courts, includingfiling of complaints, motions and other documents.• Contacted and analyzed vendors related to office equipment & maintenance.

Brooklyn, Ny

• Worked independently or as part of a team as required by the IT requirements of the clients.• Reorganized, documented & maintained company inventory.• Efficiently resolved or escalated issues assigned by a helpdesk dispatch while Adhering to policies asper corporate manuals and directives.• Provided telephone and in-person support to clients for a variety of technical issues dealing withhardware and software.

New York, United States

Document Specialist at Columbia University• Verified student's admission documents to ensure students met the requirements necessary to studyabroad at ColumbiaUniversity.• Prepared and mailed student admission acceptance packages via overnight mail.• Analyzed student's finances to ensure they met Columbia University's requirements for studyingabroad.

New York, New York, United States

• Delivered packages on behalf of People Finders Plus to various clients within New York City.• Client promotion inventory packaging and preparing for off-site storage for Concentric PharmaAdvertising.• Prepared highly confidential financial documents for internal scanning for The Church Pension Group.

New York, New York, United States

Handled non-ECF filings at all New York courts, including filing of complaints, motions and other documents.Pulled non-ECF docket sheets and copied documents as requested by attorneys or paralegals.Organized and maintained all court records in eDocs database.Organized and maintained paper filing for all cases.Created and maintained proper index for all cases.Delivered packages throughout NYC and outer boroughs, including deliveries to court.Retrieved, copied and/or scanned documents from Hummingbird filing system as requested by attorneys or paralegals.Handled all copying jobs and binding for attorneys, paralegals and other staff.Assisted paralegals and other staff on projects in preparation for depositions and meetings, as well as order and/or pick up special supplies as required.Maintained all copy rooms so that all necessary supplies were available to all users. Maintained all conference rooms clean and ready for meetings.Maintained and tracked basement and off-site storage, including clean up and inventory.Stocked drinks and snacks for kitchen on each floor, as well as cleaned and organized refrigerators.Painted offices when requested.Moved and assembled furniture when requested.

New York, New York, United States

Greeted and assisted customers with returns, as well as troubleshooting customer's issues or concerns.Operated cash register to process returns and exchanges.Answered telephone inquiries and directed customers to the correct department.Observed and recognized security risks and thefts, as well as knowledgeable in preventing and handling these situations.Maintained the visual integrity of store merchandise.Assisted and outfitted customers within the fitting room.

New York, New York, United States

Greeted and assisted customers with returns, as well as troubleshooting customer's issues or concerns.Operated cash register to process returns and exchanges.Answered telephone inquiries and direct customers to the correct department.Observed and recognized security risks and thefts, as well as knowledgeable in preventing and handling these situations.Assisted in the daily closing and securing of store.

New York, United States

Taking orders and paymentsAnswering questions about productsAssisting with purchasing decisionsServing food and drinksPreparing the orders and deliveriesCleaning the cafeWelcoming customersResolving technical issuesProviding solutions and alternativesKeeping records of customer interactionsProcessing customer accountsFollowing communication procedures, guidelines, and policiesEngaging customers

New York, New York, United States

Supported and troubleshot technical problems on demand under time constraints, with the ability to manage diverse and heavy workloads Provided hands-on desktop support for over a thousand investment bankers, analyst, directors and business managers Integrated Lehman legacy users to Barclays Capital users during the merger by assembling new equipment, deploying hardware, and re-imaged new computersManaged Blackberry user accounts on the server by setting up accounts for new users and upgraded policies for existing employees

New York, United States

Armonk, New York

Developed strong customer service skills processing legal documents in a fast paced environmentOrganized, scanned, inspected, compiled legal documentsAssembled projects to client specificationsCompleted necessary documentation in an accurate and legible mannerPrevented assembly errors by maintaining an organized workstationWorked as part of a team to assemble large portfolio projects

Year Up Technical Training Certificate, Alumni

Certificate recipient for completing the information technology one year training program that provides hands-on skills development, Pace.

A High School Diploma