Edward Cook Email & Phone Number

• Partnered with the Content division's People Lead to plan, report, and deliver change activities across the division and wider corporation.
• Analysed complex data to support program and project management, simplifying complex situations and influencing key stakeholders.
• Provided generalist HR support to leaders and colleagues, promoting diversity and inclusion.

Birmingham, United Kingdom

• Built and led a high-performing HR Service Experience team, delivering world-class colleague service and improving user experience through streamlined processes and data-driven insights.
• Led key internal communications campaigns, increasing colleague satisfaction through enhanced communication flow and new ways of working.
• Directed cross-departmental teams to improve the intranet, people systems, and sustainability initiatives.

Birmingham, United Kingdom

Gloucester, United Kingdom

* Led the delivery of high-quality customer service across GCH. * Developed and implemented the communication and marketing strategy. * Managed customer information and digital inclusion efforts. * Ensured a positive customer experience and strong brand reputation.

Birmingham, United Kingdom

* Developed and implemented Serco's My HR communication and marketing strategy, leading engagement for the wider HR Shared Services portfolio.* Managed My HR website, content, and events. Led on communication for successful function transfers.

* Developed and delivered communication and engagement strategies for NHS clients (CCGs).* Managed client image and achievements across all communication channels (PR, social media, internal comms, etc.).* Led communication efforts for successful NHS function transfers and chaired award-winning social marketing campaigns.

Birmingham, United Kingdom

* Developed and led communication programs for healthcare clients (CCGs, Public Health) and managed a virtual communications team.* Proactively promoted client achievements to diverse audiences and managed all communication channels (campaigns, PR, social media, internal comms, events).

Birmingham, UK

* Developed and delivered internal/external communication strategies for Birmingham Health and Wellbeing Partnership.* Managed all communication channels to promote the Partnership's image, goals, and achievements to stakeholders.* Led communication efforts for a successful NHS to Local Authority public health function transfer.* Chaired a multi-agency.

Coventry, United Kingdom

* Led employee engagement for Schneider Electric UK & Ireland, reporting directly to the board of directors.* Successfully delivered change projects through internal communications channels (publications, online media, events, briefings).* Implemented a new brand platform, including brand harmonisation and a medium-term migration program.* Increased.

Birmingham, United Kingdom

* Led a marketing and communications team and managed functions like marketing strategy, fundraising (£300k+/year), internal/external comms (media relations), event coordination (Welcome Week - The Guild's most important annual project), and design and print production.* Achieved significant efficiencies in supply chain management.

Birmingham, United Kingdom

* Increased National Express website productivity by over 350%, driving significant online revenue growth.* Managed and implemented innovative online marketing campaigns, including the introduction of SMS marketing.* Created engaging content for a 60,000+ user webzine and spearheaded successful marketing initiatives targeting the student/youth market. *.