Mohammed Refaat Email & Phone Number

Lead the Oracle Database Engineered Systems, organize the tasks among the team members, control the workflow and plan for the coming enhancements in order to assure highest level of databases availability, to maintain the data integrity, security and best database performance. Assure of applying the best backup and recovery strategy that supports the best data recovery time, facilitate the interaction between the database team and both the internal and external customers to assure finishing… Show more Lead the Oracle Database Engineered Systems, organize the tasks among the team members, control the workflow and plan for the coming enhancements in order to assure highest level of databases availability, to maintain the data integrity, security and best database performance. Assure of applying the best backup and recovery strategy that supports the best data recovery time, facilitate the interaction between the database team and both the internal and external customers to assure finishing the requested tasks/actions on time, with the best quality and satisfaction level. Show less

Cairo, Egypt

As a cloud solution resales engineer I'm responsible of meeting with customers to gather information about their IT requirements and designing system architecture that best suits their needs.Activities:- Engage with all levels within both Oracle and the customers' organisations- Provide pre-sales support for Key accounts - Co-draft sales strategies together with the account managers- Provide technical support in all necessary sales activities- Define system… Show more As a cloud solution resales engineer I'm responsible of meeting with customers to gather information about their IT requirements and designing system architecture that best suits their needs.Activities:- Engage with all levels within both Oracle and the customers' organisations- Provide pre-sales support for Key accounts - Co-draft sales strategies together with the account managers- Provide technical support in all necessary sales activities- Define system architecture and solution proposals- Prepare configurations of hardware products and associated infrastructure software- Translate customer requirements into deliverable products and services- Design and participate in technology pilot projects or proof of concept (POC) activities- Define values propositions, positioning and differentiation to competitors products- Support and develop existing customer and partner relationships and skills- Complete the technical requirement for request for information (RFI) and request for proposal (RFP)- Work alongside partners and other third party organizations as required- Help drive sales opportunities to successful completion- Define and drive pre-sales initiatives in target accounts and territories - Represent Oracle a marketing events as required- Actively develop server and storage product expertise Show less

Cairo Governorate, Egypt

As IT systems manager I’m responsible for the systems infrastructure operations and KPIs. I lead the team of system administrators that support various HW architectures like X86 over VMware or Oracle Private Cloud, SPARC over OVM, IBM Power, and other engineered solutions like Oracle super cluster and Exadata.Also my team manages the OS layer and supports Solaris,AIX, Redhat Linux, Oracle Linux, and Windows.

Egypt

As a solution architect I was responsible for gathering user and developer system requirements and design the system architecture and decide on its resources like CPU and memory

Egypt

- Foster teamwork and inclusion across organizations, cultures and geographies -- and promote IBM's diversity and inclusive leadership and IBM Values.- Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs.- Manage both base and premium support technical account managers teams.- Engages with upset premium clients to discuss issues and decide on action plans on how to resolve them.-… Show more - Foster teamwork and inclusion across organizations, cultures and geographies -- and promote IBM's diversity and inclusive leadership and IBM Values.- Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs.- Manage both base and premium support technical account managers teams.- Engages with upset premium clients to discuss issues and decide on action plans on how to resolve them.- Negotiate and develop document of understanding (DOU) between our center and other IBM business parties.- Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs.- Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements. Lead or participate in organization planning, providing leadership and support to ensure that business objectives are met.- Promote positive client experience and excellence in support delivery.- Work with peer managers to determine corrective action plans for individuals and teams, track performance and provide feedback.- Perform all standard personnel functions for my teams including performance evaluation, coaching, salary administration, etc.- Weekly review and analysis of KPI(s) to make sure the targets meet the DOU.- Creating technical training and softskills training plans.- Provide employees feedback to improve performance.- Establish clear performance expectations and hold people accountable for results.- Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation..- Communicate with business functional manager and discuss business direction regarding the AIX global support delivery organization.- Resolve complex problems independently or through the management of others. Show less

Egypt

Where I was working as a team technical team lead for 2 different AIX remote support team (LVM, TCP) where I was responsible for different tasks including:Worked in multiple technical queue serving in the AIX domain like: LVM, TCP, and PowerHA technical queue (L1-L1.5) where I solved hundreds of PMRs and gained experience and technical knowledge in the following skills: AIX LVM, PowerHA 6.1/7.1, AIXPert, WPARs, Boot issues, Network configuration, SEA and network virtualization, Network… Show more Where I was working as a team technical team lead for 2 different AIX remote support team (LVM, TCP) where I was responsible for different tasks including:Worked in multiple technical queue serving in the AIX domain like: LVM, TCP, and PowerHA technical queue (L1-L1.5) where I solved hundreds of PMRs and gained experience and technical knowledge in the following skills: AIX LVM, PowerHA 6.1/7.1, AIXPert, WPARs, Boot issues, Network configuration, SEA and network virtualization, Network performance analysis, network applications troubleshooting.Motivate and follow on team member trainings and development plans.Manage the operational side of the teams, including shift schedule, both technical and operational escalations.Providing initial remote technical software support for Unix-based OS to clientsInteracting with client and IBM functions consistently until problem solutionAnalyzing problems/situations, understanding problem impact on client businessApplying problem solving techniquesResponding to client queries, providing timely resolutions to client issuesMaintaining highest client satisfactionMaintaining positive client relationships even in severe and pressurized situationsPerforming problem management and end-to-end problem ownershipLogging all related activities for each customer query and handling client data securelyEmploying IBM's standard support delivery methodologies and tools. Show less

Egypt

Where I'm supporting around 400 AIX and SUN (Servers & Storage) systems 24/7 and participated and/or managed lots of critical projects. including: AIX NIM server backup to disk solution: Designed and implemented system backup to disk for AIX systems located in remote sites, using the NIM technology, to save backup/restore time, also saving employee resources.AIX LPAR Virtualization: The project aim was to make use of the IBM Virtualization technology (LPAR) to migrate 8 Power5… Show more Where I'm supporting around 400 AIX and SUN (Servers & Storage) systems 24/7 and participated and/or managed lots of critical projects. including: AIX NIM server backup to disk solution: Designed and implemented system backup to disk for AIX systems located in remote sites, using the NIM technology, to save backup/restore time, also saving employee resources.AIX LPAR Virtualization: The project aim was to make use of the IBM Virtualization technology (LPAR) to migrate 8 Power5 machines onto 4 Power6 machines to reduce CAPEX & OPEX. My role was the Project Manager and Unix technical resource.Datacenter Renovation: The project aim was to expand the Datacenter room and renovate the old DC room as it wasn't up to tier 4 standards. My role was to supply a trend/estimate (5 year plan) for the systems requirements in terms of Cooling, Network outlets and power consumption. I also had my share of the systems migration out of the old DC room.Disaster recovery site setup: The project aim was building a disaster recovery site for VFE primary datacenter. My role was to install and implement all mission critical systems in the DR site.DWH restructure: The project aim was to expand and restructure the DWH systems onto 2x E25K domains and 2x M4000 servers, My role was to technically prepare the new servers, and do the actual migration.Solaris Virtualization: The project aim was to make use of the SUN Virtualization technology (LDOM) to migrate 12 V120 machines onto 4 T200 machines to reduce CAPEX & OPEX. My role was the Project Manager and Unix technical resource. Show less