Muhammad Rehman Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

Successfully Completed Projects• HP ProLiant DL380 Gen9 Rack Server Motherboard replacement• Wired PEDs (Ingenico Lane 3000) & Wireless PEDs (PAX A920) Installation and Cloud Migration• HP ProLiant DL360 G9 Battery Installation• Cisco 9300 Switches Installation & Configuration with Racking and Stacking• Meraki MR44 Access Points (6) Swapping & Installation• Cisco 7821 IP Phones Installation and Configuration

Lahore, Pakistan

• Microsoft Office 365 ADS, and its applications (Sharepoint, MS teams, Outlook, One drive, Sway & MS Forms etc).• Achieved a 90% ticket resolution (spice-works) rate within SLA, enhancing customer satisfaction.• Dealing with Hardware & Software problems of Desktop computers, Laptops, printers and other Peripheral devices. Proactive measures reduced software issues by 70%• Install and manage Network Infrastructure for Digital IT Labs (Eyeris Interactive Board, Smart Board… Show more • Microsoft Office 365 ADS, and its applications (Sharepoint, MS teams, Outlook, One drive, Sway & MS Forms etc).• Achieved a 90% ticket resolution (spice-works) rate within SLA, enhancing customer satisfaction.• Dealing with Hardware & Software problems of Desktop computers, Laptops, printers and other Peripheral devices. Proactive measures reduced software issues by 70%• Install and manage Network Infrastructure for Digital IT Labs (Eyeris Interactive Board, Smart Board, Multimedia and Conference meeting room etc.• Creating & managing user accounts and profiles with assigning multiple roles and permissions.• L1, L2 Support & configuration (Routers,Switches,Load Balancer TLR480T+PF Sense & Access Points), Systems (Desktop) and platforms (Windows , Mac, Linux & Android).• Configure Facial Time attendance Machine (Port Forwarding & DMZ control)• Implemented ITIL-aligned security policies, managed Active Directory, and ensured compliance, reducing security incidents by 50%.• Microsoft Email Exchange Server 2016 (configure and managing users along permissions and roles).• (DC, ADS, IIS & GPO)• Analyze equipment performance records to evaluate and determine the need of repair or replacement for better system optimization. • Administered TCP/IP, DNS, and DHCP configurations, improving network uptime by 30% through effective management• Remote Access solution implementation and support VPN and terminal services using RDP, Telnet, SSH• Draw Network Layout for smooth and smart working of IT operations & inventory management.• Maintain data backups, Recovery Cloning using Acronics. Show less

Lahore, Punjab, Pakistan

• Delivered exceptional IT support as the primary contact, resolving IT issues with a 98% satisfaction rate through timely and accurate solutions.• Achieved 98% SLA compliance and boosted team productivity by 25% by enforcing SLAs and fostering an agile work environment.• Enhanced team efficiency by promoting open communication and leveraging strong written and verbal communication skills.• Maintaining all IT related equipment and supervising ICT Labs .• Analyze department… Show more • Delivered exceptional IT support as the primary contact, resolving IT issues with a 98% satisfaction rate through timely and accurate solutions.• Achieved 98% SLA compliance and boosted team productivity by 25% by enforcing SLAs and fostering an agile work environment.• Enhanced team efficiency by promoting open communication and leveraging strong written and verbal communication skills.• Maintaining all IT related equipment and supervising ICT Labs .• Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy.• Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions.• Managed and maintained a surveillance system comprising 46 security cameras, ensuring optimal functionality and reliability.• Continuously analyze current processes, technologies, and vendors to identify areas of improvement.• Prepare cost-benefit analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs.• Conduct Workshops and train employees on both software and hardware also with cyber security awareness and provide them technical support when needed.• Managing telephone exchange PABX/ Photocopier/ printers/ fax and different end user devices.• Monthly visit to the Sub campus for Auditing and checking the quality work of IT Staff.• Delivered multiple projects on time and within budget, consistently meeting SLAs and client KPIs. Show less

Lahore, Punjab, Pakistan

o Managed IT operations, including OS, security tools, applications, servers, email systems, and hardware.o Led projects and key responsibilities within broader business initiatives.o Administered business-critical IT systems and resolved technical issues.o Researched and evaluated emerging technologies, hardware, and software.o Maintained hardware/software inventory and ensured seamless network integration.o Identified vulnerabilities and optimized productivity through… Show more o Managed IT operations, including OS, security tools, applications, servers, email systems, and hardware.o Led projects and key responsibilities within broader business initiatives.o Administered business-critical IT systems and resolved technical issues.o Researched and evaluated emerging technologies, hardware, and software.o Maintained hardware/software inventory and ensured seamless network integration.o Identified vulnerabilities and optimized productivity through data-driven insights.o Conducted cost-benefit analysis for upgrades and negotiated with vendors for optimal value.o Trained staff on IT tools and provided technical support.o Developed disaster recovery procedures and maintained data backups. Show less

Masters In Advanced Computer Security, Cyber Security

Bachelor'S Degree, Electrical Engineering Technology, A

Associate'S Degree, Electrical And Electronics Engineering, A+