Helpdesk support for user’s hardware and software issues via ticket system, over-the-phone and using remote tools. Maintenance, monitoring, patch management and backups of Windows workstations and servers. Maintain Linux web servers, including managing backups. Management of Microsoft 365, Google Workspace and AWS. Create and maintain documentation for clients. Assess current systems and make suggestions where upgrades or improvements can be made.

Daily helpdesk support of end-user’s hardware, software and mobile device issues via ticketing system, over-the-phone or in-person. Active Directory management. Mobile device management and deployment of company iOS devices. Desktop and laptop repair, upgrades, imaging, patch management and software deployment. File and Exchange mailbox recovery using Veeam. Work with other IT groups to plan, test and deploy hardware and software based on company requirements. Create and maintain documentation. Mentor junior support members for day-to-day and project work.

Helpdesk support via in-person, phone or remote tools. Desktop and laptop repair and upgrades. Management of Windows Server, Active Directory and Exchange. Workstation patch management with WSUS. Desktop and laptop imaging. VMware ESXi and Veeam backup management. Linux web server administration. G Suite and Chromebook administration. FTP server management. Maintain documentation and asset management. Work with external vendors in regards to software and hardware.

Helpdesk support for 4 Service Canada locations in central Newfoundland.