 Provided client support and effective customer service, while responsible for oversight of team members work assignments and evaluation of work quantity and quality Lead a team of 8 workers who were responsible for processing co-op advertising claims made for True Value Inc. and Whirlpool. Communicated client business requirements to the technical support team and preformed website QA testing when necessary. Constructed queries that generated weekly and monthly reports, based off the client’s request. Spearheaded compliance division, which monitored advertising in various US markets and performed monthly audits on the top 100 retailers. Established customer service and audit procedures that helped in redesigning the structure of the account, improving the quality of service and quantity of production. Assisted Co-op manager and account manager effectively by targeting areas of needed improvement, analyzed related data, and suggested more efficient production procedures. Launched online brand protection program, coordinated essential programming needs, and developed related processes, procedures,&documents.

 Supervised and motivated a team of 15 to 20 workers in meeting and exceeding daily production goals. Ensured that all trailers and packages were correctly linked on the internal computer system.  Effectively communicated company’s policy and OSHA regulations to employees. Coordinated and facilitated weekly training exercises for workers, using a combination of hands on learning and written assessments to provide feedback on their progress

 Accurately administer tax credits and adjust errors made by the IRS or taxpayer. Initiate balance due agreements, credit estimated tax payments, and decipher notices received by the taxpayer. Effectively process amended returns and respond to written inquiries. Ensure extensions, payments, and forms are properly posted to the account and adhere to existing laws and guidelines.

 Checked in patients and verified eligibility and identification requirements. Created patient files and managed records while maintaining confidentiality. Answered phones, sorted mail, and performed other relative job duties. Performed routine computer maintenance and updated software on helpdesk computers.