• Highly respected Co-founder and President of Triple Temp Cold Storage, a leading provider of temperature-controlled storage solutions• Outstanding track record of assembling and leading high-performing teams, consistently driving exceptional results for the company• Exceptional expertise in process design and implementation, with a focus on maximizing efficiency and driving continuous improvement across all company operations• Proven ability to identify and solve problems quickly and effectively, using exceptional problem-solving skills and strategic decision-making ability• Strong communication and interpersonal skills, able to build and maintain long-lasting relationships with clients, employees, and partners• Successfully navigated and overcome numerous complex business challenges, consistently driving company growth and success to new heights

• Trusted by the CEO to transform a struggling customer success organization into a dynamic and agile team that enhanced external engagement through a novel target market approach, outperforming all historical KPIs and creating lasting product enhancements• Led a global team of 20+ across sales, implementation, account management, and product development to identify product-market fit, resulting in a 200% increase in revenue and a 100% improvement in customer satisfaction• Successfully leveraged the company's core technology to bring new customer-centric products to market, pivoting into a more lucrative product line by addressing customer pain points and launching 5 new solutions within 12 weeks, 100%+ faster than the market average• Developed and managed cohesive teams by nurturing a culture of transparency and trust to achieve performance excellence for $30-$80K annual contracts; provided vision by listening to and clearly communicating client priorities to the team, resulting in product improvements and closer alignment with pressing market needs• Implemented improved time management practices through agile methodology, escalating cross-functional prioritization, improving objective and process clarity, and engagement for key stakeholders• Enabled management to identify redundancies and save 5-30% in resources by providing monthly data analytics, including KPIs for customers and leadership to measure progress against objectives

• Managed $100M transactions on SaaS application for $1B+ clients; performed customer fit-gap analysis, derived and executed project plans on-time and on-budget• Led customer facing workshops to maximize solution efficacy throughout project lifecycle; increased customer utilization on application from 40%-90%• During a period of rapid growth, introduced standardized project methodology that sped up implementation by 50%

• Collaborated with C-level stakeholders to determine scope and parameters of five $10M global engagements; recognized for proactive high performance and ability to quickly progress to progressively challenging projects resulting in early and consistent promotion driven by unrelenting commitment to the clients and unfailing record of success• Directed global project teams of 75 in multi-site, CRM and ERP implementation of $18M; mentored junior staff in their career development, led goal setting and performance evaluations to help team achieve their aspirational targets• On project leadership team, identified weak resources and reformed delivery team resulting in a $2M savings to client

• Coached underperforming employees in variety of sales techniques and strategies, boosting cumulative team effectiveness and resulting in annual sales growth from $5K to $200K; recognized by leadership for high performance and management impact through consistent promotion and increased leadership scope• Led on-boarding experience for 100 + new hires and conducted product, service, and customer experience training; analyzed sales results and assessed team member’s individual strengths to identify training needs

Responsible for drafting marketing strategies and calling on accounts directly. Primary responsibilities included identifying product placement, sales strategies of associates, and reviewing branding material and packaging.