Eddie Rainey Email & Phone Number

United States

Install new softwareHardware and software maintenanceRepair or replace damaged hardwareSystem installation and configurationTroubleshoot hardware and software issuesPrivacy and securityTroubleshootingCheck and maintain computer hardwareDevelop and maintain local networksInstall and upgrade antivirus softwareMaintaining incident records and its resolutionSet up new workstationsDistribution and repairs of it equipmentMaintain hardware and software inventoryMaintaining technical documentationOffering information and support to usersTrainingTravel to client sitesinstalling and configuring computer hardware and software, diagnosing and repairing technical issues, providing technical support to users, setting up networks and ensuring their security, and managing backups and data recovery processes.

Detroit, Michigan, United States

• Supported the department staff with PowerSchool training, reporting, and troubleshooting IAM cloud environment including google cloud platform and Azure.• Service desk support for up to 450- 1000 users independently with only general direction. • Maintained local Microsoft Windows 2012 server, fax server, and administer user permission and access via active directory on an Azure Cloud Services Platform.• Deep understanding of core Azure and Microsoft Office 365 cloud technologies and services • Responsible for procurement of and maintaining inventory control of software licenses, hardware components.• Coordinating and managing the enterprise migration projects, system conversions and performance tuning and monitoring of applications/system.• Provided exceptional technical, project and administrative support for board of education title grants, ERATE grants, website creations & edits, and mentor/coach for students.• Created user accounts and managed access control based on company policies using O365 user administration.• Recommending and developing plans for system development and operations, hardware and software purchasing, budget, and staffing.• Managing the policies/procedures and controls to ensure data accuracy, security, legal and regulatory compliance.• Responsible for ticket management and participating in project meetings.• Strong familiarity with TCP/IP networking, firewalls, and AP switches• Excellent working with IAM tools like Cisco VPN, Microsoft AD, and Oracle

Remote

• Assist Customer Service Reps in maintaining POP stock• Provide work direction and virtual training to 20+ internal special-order team members • Maintain knowledge in inventory software, order processing systems, Microsoft Office Suite, and EDI• Answer 125+ calls per day in telephone que; present information, answer questions, help troubleshoot software issues, and assist with correcting order errors for in-store associates, managers, and customers• Provide timely feedback, via telephone, to store managers regarding service failures, customer concerns, product inquires, chargebacks, and defected products in customer orders (RTV)

Oakpark Michigan

60% Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions. 35% Inbound calls from customers and stores, making adjustments to orders and accepting payment. 5% Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes.Trainer for software productivity assistant with new hires

Detroit, Michigan

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.First point of customer contact for general inquiries like pricing, products, scheduling etc.Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Ann Arbor, Michigan, United States

Provide exemplary client support and technical issue resolution via phone. Provide exemplary client support and technical issue resolution via email as needed also; maintain strong knowledge on supported products. Meet performance objectives in call quality, customer satisfaction surveys, and call handling, Provide timely follow up on outstanding client issues as well provided effectively communicate and interact with staff assigned to assist in resolving client issues. Facilitate general web-based sessions to aid new customers in implementing CS software, and assist with Customer Service queues and Service Reception as needed

Southfield, Michigan

Handle Tier 1 help desk escalations through tickets or phoneFollow up on outstanding requests and ensure timely resolutionCreate accounts and configure hardware as part of on-boarding processSupport audio and video equipment in conference roomsManage and monitor internal assets to ensure accurate inventory recordsOther duties may be added and/or assigned as needed

Southfield, Michigan

Maintained Charters Schools from Pre K-12 grade I was responsible to manage classroom, business offices, Ensure data integrity, provide software hardware support. Implemented and supported inventory management system, maintained title files on a secure network, Monitor (AIG) Help desk Tickets, and performed daily data backups for all business offices and teachers.Generated proposal and quotes for hardware and software. Maintained and ensure company budget to be executed and that technology meet company requirements. Assigned trustee right, created user and log in accounts, installed operating systems, workstation and administrated security rights to serve 500+ clients.

Bachelor Of Science In Information Technology, Management Information Systems, General

Associate Of Arts And Sciences - Aas, Computer Science

Administration, Information Technology, 4.0

General Studies