Eric Haro Email & Phone Number

-Maintaining in-house data center, cloud systems, and VOIP system.-Maintaining, automating, and troubleshooting IT systems and services with teammates for SaaS offering and internal employees.-Maintained/configured Active Directory, DNS, DHCP.-Configuring and maintaining backup strategies to DR locations.-Working on SOC-II compliance in regards to cybersecurity.-Worked in Linux/Unix and Windows OS environments.-Built and configured ESXi Virtual Environments.-Configured and maintained internal/external firewalls.-Scanned for system vulnerabilities.-Patched system vulnerabilities.

Watsonville, Ca

-Working with clients to help troubleshoot POS xStore software over the phone while documenting remediating steps taken for each issue.-Managing Active Directory by updating accounts, groups, and deactivating accounts appropriately.-Helped clients set up in-store technologies such as Avaya and ShoreTel phone systems, as well as configuring and maintaining MAC tables with Cisco switches..

Reedley, Ca

Provided customer service to students that required troubleshooting assistance with their machines.

Network Security

Activities and Societies: InfoSec club

Education record