Team growth and management.Process optimization.Product development.Data science.AI transformation.

Directed the overhaul and expansion of a digital event platform, enabling seamless support for over 20,000 attendees and doubling user engagement.Grew and optimized team structure, eliminating production outages, speeding up deployment and reducing time to resolution by 80%.Implemented a data-driven approach to identify and prioritize product enhancements, increasing MRR and reducing churn by 20%.Led high-touch engagement with top-tier clients, including Google, T. Rowe Price, and World Bank, resulting in customer satisfaction increase and 15% recurring revenue growth.Managed the creation and dissemination of product documentation to ensure consistency and accuracy across all customer-facing channels; reducing onboarding time by 50%.

We are a grassroots organization that rallies community resources to address PPE shortages for front-line workers and first responders in the marginalized communities. We are 100% volunteer-run organization and all of our funds go to support the needs of underserved groups. We are putting a lot of focus on the support of indigenous needs. We see that a lot of native communities are not getting sufficient access to PPE and we want to find ways to address that. That and lack of quality water and sufficient infrastructure creates high-risk situations. Our hearts break when we hear of elders passing and we want to help.

Spearheaded the launch of 90+ integration products, with an average of 3 new products per sprint, supporting the company's revenue growth to $1B.Managed the growth of the ingestion layer and Splunk ecosystem within a new business unit; optimized data pipelines, resulting in a 50% decrease in data processing time and a 25% increase in data accuracy.Coordinated the execution and expansion of the AWS/Splunk integration, surpassing revenue expectations to reach $300M in ARR, positioning the company as a market leader in cloud infrastructure monitoring.Led the establishment of a 40+ strong engineering team spanning China, India, and Canada, bolstering data ingestion development and streamlining processes to ensure efficient workflow.Slashed resolution time by 80% amid doubled caseload by implementing a transparent and collaborative triage and support process.

Product managed and led Kiva's fellow and translation programs significantly lowering intake process complexitySuccessfully managed Salesforce refactoring project reducing object bloat by 50% and streamlining code to clean up logic errors and increasing data integrityScoped and managed migration to Atlassian suite (Confluence and Jira) to complete ahead of scheduleHelped integrate Agile methodology into team's workflow, improving estimates and increasing throughputDeveloped and maintained Drupal 7 modules, reducing backlog by 80%

Directed a strategic e-commerce user experience and performance optimization project, achieving an outstanding 75% decline in call rate, fortifying customer service efficiency and advancing overall business metrics.Achieved a site uptime of 99.9% by optimizing server configurations and implementing monitoring tools and processes, resulting in increased customer satisfaction and a 20% boost in website traffic.Transformed development and QA processes by streamlining workflows and implementing automation tools, resulting in a reduction of build/release time from 8 hours to 30 minutes.Orchestrated a shift towards an open-door communication policy and team-building workshops, leading to a 90% decrease in turnover and a 40% improvement in interdepartmental collaboration.

Drove the formation of an agile in-house development team comprising 5 developers, 2 quality assurance specialists, and 1 designer; collectively delivering 20+ successful projects within strict timelines.Transformed release cycle efficiency by spearheading a self-serve publishing initiative, slashing cycle time from weeks to minutes; accelerated product delivery, doubling feature releases and a reducing time-to-market by 60%.Spearheaded the implementation of an innovative e-commerce solution reshaping lead acquisition process, driving a remarkable reduction in costs from $1000 to $50, and delivering substantial ROI and revenue growth for the company.

Drove, designed and implemented a non-profit site for Taproot Foundation (operationaccess.org)

• Re-factored custom AJAX framework for Firefox (YUI)• Converted plugins from Cobol to Java

Product DevelopmentLed post-covid revamp of SaaS platform to support digital events of 20+K attendees.Supported 300 customers, including Tier 1 accounts: Google, MSFT, USAF, World Bank, T. Rowe Price.Grew MRR 2X and increased adoption by identifying and prioritizing highest impact fixes.Increased release velocity, release ROI, feature differentiation/value, platform scalability/reliability.Matured into strategic product roadmap + Agile product development process (from reactive) / scrum team.Owned all product communications: GTM/release notes, product knowledge base, reporting, executive status & briefs.Engineering Operations Built Agile/JIRA DevOps team, tech funnel plan, data-first decision-making, insights analytics/approval processes.Scaled performance 5X by streamlining backend architecture and refactoring the service layer.Reduced regressions 9X by implementing TDD and automating engineering workflows.Improved SEO ranking 8X / SEM conversions 3X once modernized & streamlined marketing site.Eliminated production outages and drove stabilizing/streamlining testing/release processes.Resolved 2000 issues / 3 year of tech debt once spearheaded backlog grooming plan.Delivered ahead of schedule Atlassian suite migration (users, issues, wiki pages). Implemented Agile / JIRA.Grew engineering team to 15 engineers (from 2) in DevOps, Dev and QA. Shrank system onboarding to 1 day.

Successfully managed and improved operations of billing applications group (PowerBuilder 8/9, Perl, Unix, Shell scripts, Sybase) Worked directly with customers to define business requirements Developed and documented billing and account maintenance automation

Developed an essential workflow management product (VB, VC++, Shell Scripting) Improved quality with record numbers of bug fixes and exemplary software maintenance practices Wrote installation scripts and prepared software for localization/internationalization (InstallShield, VC++) Took on release engineer function in addition to regular duties (InstallShield, Shell Scripting, MS SourceSafe)

Developed custom solution for telephony record aggregation using Procomm and Powerbuilder.