Muhammad Reza Dharmawan Email & Phone Number

Bali, Indonesia

Bali, Indonesia

• Reviewing online advertisements on Google and YouTube in order to improve their content, quality, and layout.• Providing feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used.• Analyzing the language used in advertisements by examining grammar, tone and cultural relevance.

Yogyakarta, Indonesia

• Selected as Best Customer Success Specialist of the month in two consecutive months (December 2021 and January 2022).• Reached constant Happiness Score and Customer Obsession Score around 94%‑100% resulting in achieving monthly KPI.• Achieved WOW Customer Obsession, WOW Proactiveness and Efficiency, and WOW Communication labels by CS Quality Assurance team to mark the adequacy of providing outstanding experience to customers' success.• Ensured customers' online success by providing support to solve their technical issues related to web hosting through live chat, email, and call.• Gathered customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc).• Assisted Server Admin to monitor servers performance.• Responded and checked abuse of service (spam/phishing).

• Selected as Best Customer Success Specialist of the month in two consecutive months (December 2021 and January 2022).• Reached constant Happiness Score and Customer Obsession Score around 94%‑100% resulting in achieving monthly KPI.• Achieved WOW Customer Obsession, WOW Proactiveness and Efficiency, and WOW Communication labels by CS Quality Assurance team to mark the adequacy of providing outstanding experience to customers' success.• Ensured customers' online success by providing support to solve their technical issues related to web hosting through live chat, email, and call.• Gathered customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc).• Assisted Server Admin to monitor servers performance.• Responded and checked abuse of service (spam/phishing).

Surabaya, East Java, Indonesia

• Conducted proofreading for “Psychological First Aid (PFA) World Health Organization (WHO)” module for the Faculty of Psychology Universitas Airlangga.• Translated academic papers throughout college years with varied clients spread in Surabaya, achieving 90% of clients’ satisfation. • Collaborated with a lecturer in carrying out a translation project.

Surabaya, East Java, Indonesia

Lembaga Bimbingan Belajar (LBB) QU@LIFY is a growing study course in Surabaya which has a strong basis of students in the area of Southern Surabaya. As a tutor, I am responsible for teaching students from elementary to senior high school whose subjects are are English, Bahasa Indonesia, and Social subjects (Economy, Geography, Sociology).

Bachelor Of Arts - Ba, English Language And Literature, Majoring In Linguistics, Cgpa 3.71 Out Of 4.00

Activities and Societies: Board Secretary of Student Union, Project Coordinator of Event, and committee of various events- Board Secretary.

High School Diploma, Social Sciences

Activities and Societies: Member of English Club- Semi-finalist of BI-Smart Competition (2016) BI-Smart Competition is an economy olympic.