Md Rezaul Haque Email & Phone Number

London, GB

London, England, United Kingdom

London, England, United Kingdom

• Actively support shop manager with the delivery of successful sales campaigns.
• Floor walk to maintain retail standards and enhance customer service.
• Engage with customers to ensure they enjoy the betting experience.
• Work closely with the shop manager and team members to promote new products and marketing campaign to increase sales for the shop.
• Process customers bets ensure information is entered correctly in to the till system.
• Ensure that any machines in the shop are maintained to a high standard, listing with the retail help desk with any issues.

London, England, United Kingdom

• Serving customers on checkouts ensuring they receive an easy, seamless and personalised experience.
• Manually condensing stock and handling products with care to maintain product quality.
• Knowledge about the products, services and helping customers by giving great natural service.
• Replenishing products products and stock rotation.
• Accept deliveries in the store.
• Learning team effectiveness skills; working with others to achieve team goals.

• Interacting with customers by taking their orders and making recommendations
• Handling multiple tables and tasks in an efficient and timely manner
• Ensuring all duties are completed within set time scales
• Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times

• Responsible for Eight Team Members and Three shops
• HR responsibilities including recruiting, training and development of staff
• Writing/responding emails from customers/suppliers/management
• Handling customers complaints in a professional and diplomatic way
• Processing all payroll information in an accurate and timely manner
• Assisting the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures

• Ensuring all displays, counters and seating areas are presented to the highest standards
• Serving customers with beverages, hot and cold food during service times
• Observing and complying with all procedures relating to cash handling, till operating and security
• Maintaining good working relationships with kitchen and stewarding staff
• Working in coffee bar, deli bar, restaurant area and fine dining

• Greeting guests with a smile, receiving orders, processing payments, and responding appropriately to customer issues.
• Operating cash register or point of sale devices, as needed, and using value-added suggestive-selling techniques to generate additional sales opportunities
• Preparing and packaging food and drink products
• Cleaning kitchen area, dining area, counters, food preparation areas, and utensils
• Maintaining health and safety standards in work areas
• Learning team effectiveness skills; working with others to achieve team goals

Level 2, Accounting, Current

Post Graduate Diploma, Human Resource Management

Courses included: Financial Management, Human Resource Management, Marketing Management, Strategic Management, Managing People, Managing.

Athe Level 7 Diploma, - Strategic Management, Pass

Courses included: Finance for Strategic Managers, Program Leadership, Global Business Strategy, Organisational Behaviour, Research for.

Master'S Degree, Marketing, Second Class

Bachelor'S Degree, Commerce, Second Class

Higher Secondary School Certificate, Business Studies, Second Division

Secondary School Certificate, Commerce, First Division