Muhammad Raja Fadhilah Email & Phone Number

Central Jakarta, Jakarta, Indonesia

- Executed social media campaigns, increasing follower engagement- Collaborated with internal stakeholders to gather product information and create compelling marketing collateral- Assisted in organizing and executing promotional events

Jakarta, Indonesia

- Designing the UI for the Self-Service Provisioning application development project, which is user-friendly and efficient- Conducting research for inspirational insights and performing comparative analyses with similar applications- Conducting usability testing to extract valuable user insights, thereby ensuring the optimization of the application development process

Bandung, West Java, Indonesia

Case Study 1: Improve the ease of purchasing drugs online for Users With Alteacare Mobile ApplicationImproving the purchasing flow of drugs on the Alteacare mobile application by creating a prototype that has been validated through User Testing, 2 weeks project, Design Process:- Do Usability Testing and User Interview- Creating an Affinity Map and Finding the Key Insight- Decide How Might We?, Creating Priority Matrix, User Flow, and Information Architecture- Do Sketching, Wireframing, Make Design Solutions, and Wireflow- Do Usability TestingCase Study 2: Enhance user convenience in exploring culinary options With pergikuliner.comMake it easier for users to find culinary recommendations according to their preferences and design a responsive website for pergikuliner.com, 2 weeks project, Design Process:- Do Usability Testing, User Interviews, and Benchmarking- Make an Affinity Map and Find the Key Insight- Decide How Might We?, Creating Priority Matrix, User Flow, and Information Architecture- Do Sketching, Wireframing, Creating Design Solutions, Wireflow, then Designing Responsive Website- Do Usability TestingCase Study 3: Power up your task management with HappyTeamCreating a Helpdesk application called HappyTeam with flagship features to simplify task management for users by creating a prototype that has been validated through User Testing, 2 weeks project, Design Process:- Breakdown the PRD- Do Comparative Research- Benchmarking Design- Creating user flow and information architecture- Make Design Solutions- Do Usability TestingCase Study 4: Keep your property pristine with Mamikos Cleaning Management SystemCreating Mamikos Cleaning Management System, a reliable app for property cleaning services to boost business profits by managing rented properties efficiently, 2 weeks project, Design Process:- Breakdown the PRD- Do Comparative Research- Benchmarking Design- Creating user flow and information architecture- Make Design Solutions

Jakarta, Indonesia

- Resolve product or service problems by clarifying the customer's complaint- Determining the cause of the problem, selecting and explaining the best solution to solve the problem- Expediting correction or adjustment, following up to ensure resolution

Bandung, West Java, Indonesia

- Remind, inform, and collect customers who have payment due dates using telephone media- Searching lost customer information and contact- Negotiate with customers to pay off debt

Bandung Area, West Java, Indonesia

- Maintaining and repairing operational hardware and software.- Back up customer phone number data throughout Indonesia.- Create and test applications for company needs.- Monitor customer service presentations to fit the target every day.- Regulate employee internet usage.

Bachelor'S Degree, Information System, 3.58

Diploma Degree, Telecommunications Engineering, 3.48