Felipe Medeiros Email & Phone Number

Curitiba, Paraná, Brasil

Curitiba, Brazil

Along with other national and regional coordinators, he was responsible for the entire process of training new employees in the Subway operation. Reporting to the area manager.Main projects and achievements:- Led the update onboarding program for the operational team, lasting 5 days, transforming dense product and process content into a didactic course in e-learning format, with instructional design techniques, including the implementation of the Articulate 360 tool, improving the team's access, understanding and engagement with training, in addition to monitoring the indicators and access of the Corporate University.- I created a 4-week training session with the team to train and standardize the operational quality of almost 100 professionals, with excellent results and feedback from participants.- Managed the execution of training for restaurant managers and franchisees, ensuring assertiveness in communication with participants and instructors, compliance with the schedule and schedule, in addition to providing training on food safety, KPIs and management reports, leadership, people management, emotional intelligence and conflict management.

Curitiba, Brazil

Assisted with all training logistics for new franchisees, which took place every 2 months, in addition to the annual Train the Trainer for regional trainers. Report to the trainer.- Support at all stages of training, from planning, organizing the agenda, aligning with participants and facilitators; execution, ensuring compliance with the schedule and providing support to participants and facilitators. For Train the Trainer, I also participated in the evaluation panel of trained trainers.- Frequent meetings, in English and Spanish, with the headquarters in Brazil and Miami and with the global training team to discuss good practices, needs and KPIs in the area.- I covered all activities in the area during the trainer's (my leader at the time) maternity leave.- For two years, I also took on the company's Internal Communication role, receiving communication demands from all areas, reviewing and adapting text, creating artwork and publishing on the internal portal, which I also managed.

Curitiba, Brazil

Together with 8 other coordinators, each responsible for a regional, monitored and analyzed metrics and indicators of results and quality of the regional stores. Reports to supervision.Processed all documentation relating to the opening of new stores in the region in the system;Weekly, I ensured the receipt of sales reports from franchisees and processed this data to calculate royalty payments based on the week's results.Managed customer complaints via website, phone calls and Reclame Aqui, analyzing each situation and directing resolution to the franchisee responsible for the store.

Curitiba, Brazil

Hired to begin the creation of the international relations area focused on partnerships with foreign institutions for exchange programs and fundraising.

Curitiba, Brazil

In the beginning, I aligned with the Operations, Commercial and Marketing departments to ensure the appropriate progress related to suppliers, exhibitors, space and permits for the International Intralogistics and Material Handling Fair, (CeMAT South America), which would take place in 2017. With After reducing the team, I started to carry out all the commercial aspects of the fair, looking for exhibitors and exchanges.

Curitiba, Brazil

Together with the team of another intern and the Commercial Director, we were responsible for guiding, monitoring and supporting regional sellers in negotiations with companies interested in exhibiting at industry, logistics and technology fairs across the country.Planning 4 fairs per year with a target of 100 exhibiting companies per fair, on average.After some time, I led the study, implementation and training of the team on the SalesForce tool to optimize lead management for the company. Due to the good results, I was sent to the headquarters in Germany to deepen my knowledge of the tool.In 2016, I also took on the role of international coordinator, facilitating the participation of Brazilian companies in trade fairs in Germany.

Post-Graduate, Project Management

Bacharel, International Relations And National Security Studies